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Remote Customer Service Insurance Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Technical proficiency with CRM tools. Salesforce experience is a plus * Reliability, resilience ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Technical proficiency with CRM tools. Salesforce experience is a plus * Reliability, resilience ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Technical proficiency with CRM tools. Salesforce experience is a plus * Reliability, resilience ...

Mindex

Scrum Master - Remote (Req. #751)

Rochester, NY · Remote

$90K - $140K/yr

We specialize in agile software development, cloud professional services, and creating our own ... Present status updates regularly to managers, directors, and key customer stakeholders. Work with ...

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All JobsCustomer Service Insurance JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Rochester, NY

Remote Customer Service Insurance information

See Rochester, NY salary details

$25.7K

$47.8K

$72K

How much do remote customer service insurance jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote customer service insurance in Rochester, NY is $47,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $54,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Insurance representative, and why are they important?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service representatives in the insurance industry, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is a Remote Customer Service Insurance Representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Rochester, NY? For Remote Customer Service Insurance jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Insurance jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service Insurance jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service Insurance jobs? Cities near Rochester, NY with the most Remote Customer Service Insurance job openings:
Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,764 per year, or $23 per hour.
Commercial Title Coordinator (Remote)

Commercial Title Coordinator (Remote)

First American Financial Corporation

Rochester, NY • On-site, Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Who We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Title Coordinator works with multiple parties to coordinate the completion of the title process. Monitors and tracks the workflow from searcher and vendors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work, and internal systems. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.
What You'll Do
  • Research incoming order requests and provide accurate and detailed ordering instructions.
  • Responds to internal customer and vendor requests primarily through email.
  • Update file status within company and/or client system(s).
  • Develop strong relationships with vendors and internal stakeholders.
  • Proactively communicate file status to appropriate personnel.
  • Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
  • Escalate complex title issues to manager as needed.
  • Facilitates on-boarding vendors.
  • Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.
  • Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
  • Act as a liaison between vendor partners and Company in resolving service delivery issues.
  • Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

What You'll Bring
  • Bachelor's degree or equivalent combination of education and experience.
  • 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.
  • Demonstrated success establishing, leading and maintaining effective working relationships.
  • Proficient MS Office skill set.
  • Excellent verbal/written communication skills.
  • Strong attention to detail.
  • Strong problem solving and organizational skills.
  • Always maintain professionalism and a positive service attitude.
  • Working knowledge of company and/or client operating systems.

This is a remote job opportunity.
#LI-DS1
#LI-REMOTE
Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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