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This remote position will be based in Texas, and cover AR, LA, MS, NM, OK, and TX. If you are ... Work within the Medical Affairs organization to identify, establish, and manage collaborative ...

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Remote Consumer Affairs information

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$29.5K

$85.1K

$153.5K

How much do remote consumer affairs jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote consumer affairs in the United States is $85,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Consumer Affairs vs Remote Customer Service Representative?

AspectRemote Consumer AffairsRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; knowledge of consumer rightsHigh school diploma or equivalent; basic communication skills
Work EnvironmentHandling consumer complaints, policy explanations, and advocacyResponding to customer inquiries, troubleshooting, and support
Employer & Industry UsageConsumer protection agencies, retail companies, service providersRetail, telecom, e-commerce, and service industries
Search & Comparison IntentUnderstanding roles related to consumer rights and advocacyCustomer support and service roles in companies

Remote Consumer Affairs focuses on advocating for consumers, handling complaints, and understanding consumer rights, often within regulatory or advocacy organizations. Remote Customer Service Representatives primarily assist customers with inquiries, troubleshooting, and support tasks. While both roles involve communication and problem-solving, Consumer Affairs emphasizes consumer protection and policy, whereas Customer Service centers on direct support and service delivery.

What are Remote Consumer Affairs jobs?

Remote Consumer Affairs jobs involve assisting customers with inquiries, complaints, or issues regarding products or services, all while working from a remote location such as home. Professionals in this field act as a bridge between the company and its consumers, handling feedback, resolving problems, and ensuring customer satisfaction. Key responsibilities may include responding to emails or calls, documenting cases, and providing information about company policies. These roles require strong communication skills, empathy, and the ability to problem-solve efficiently. Working remotely in Consumer Affairs allows for flexibility but also demands self-motivation and effective time management.

What are the key skills and qualifications needed to thrive as a Remote Consumer Affairs Specialist, and why are they important?

To thrive as a Remote Consumer Affairs Specialist, you need strong customer service skills, problem-solving abilities, and typically a background in communications or a related field. Familiarity with CRM platforms, ticketing systems, and standard office software is often required, along with experience in handling digital correspondence. Excellent written communication, active listening, and empathy are crucial soft skills for effectively resolving customer concerns and building trust. These skills and tools are important to ensure efficient, high-quality consumer support and to maintain a positive brand reputation in a remote environment.

How does a Remote Consumer Affairs professional typically collaborate with other departments to resolve customer issues?

As a Remote Consumer Affairs professional, you'll frequently coordinate with teams such as Quality Assurance, Product Development, and Logistics to investigate and resolve customer concerns. Effective communication via email, chat, or project management tools is essential to ensure that complex issues are addressed promptly and accurately. You'll often act as the liaison between the customer and internal teams, providing updates and ensuring that resolutions align with company policies and customer satisfaction goals.
More about Remote Consumer Affairs jobs
What cities are hiring for Remote Consumer Affairs jobs? Cities with the most Remote Consumer Affairs job openings:
What are the most commonly searched types of Consumer Affairs jobs? The most popular types of Consumer Affairs jobs are:
What states have the most Remote Consumer Affairs jobs? States with the most job openings for Remote Consumer Affairs jobs include:
What job categories do people searching Remote Consumer Affairs jobs look for? The top searched job categories for Remote Consumer Affairs jobs are:
Remote Consumer Affairs jobs near you
Infographic showing various Remote Consumer Affairs job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $85,119 per year, or $40.9 per hour.
Associate Director, Thought Leader Liaison (Remote)

Associate Director, Thought Leader Liaison (Remote)

AbbVie

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

AbbVie rating

8.7

Company rating: 8.7 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

12th of 74 rated pharmaceutical

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

This is a remote position with up to 50% domestic travel required. Candidates may reside anywhere in the United States.

The HCV Associate Director, Thought Leader Liaison (TLL) is national in scope and responsible for the strategic direction that uncovers and accelerates MAVYRET business results. This includes 1. driving perceptual differentiation in the market of both AbbVie and MAVYRET, 2. identifying & optimizing HCV elimination partnerships, and 3. strategically unlocking market growth opportunities. They lead a team of regional TLLs that serve as the in-field marketing leaders that execute upon set strategy.

Key responsibilities: 

  • Deep understanding the HCV market drivers, competitive landscape, and provider dynamics, ensuring evolution of these elements are reflected in brand strategy. 
  • Sets TLL strategy and collaborates on HCP and Consumer marketing strategy, resource optimization, and tactic development. 
  • Partners with Senior Leaders to identify key marketing opportunities/projects nationally.  
  • Acts as a conduit between sales and marketing to effectively bridge the communication and business gaps and quickly act on opportunities both nationally and regionally.  
  • Set KOL strategy and lead in-field execution, including identifying future leaders that accelerate business results. Plans all externally facing activities that liaise with KOLs (Sponsorships, Conventions, AdBoards, etc.).  
  • Leads a team of regional TLL's in in the development and execution of customized marketing plans to ensure optimized tactical execution of key business initiatives as measured by key performance indicators. 
  • Coordinate the work of multiple external vendors and internal departments including Agency Partners, Marketing, Market Research, Legal, Regulatory, Medical Affairs, Corporate Compliance, Consumer Marketing and BTS. 
  • Manage TLL promotional budget.  
  • HCV specific considerations: 
  • Identify opportunities and establish account-based execution plans within alternative, low barrier treatment models (ex: SAMSHA grant recipients). 
  • Oversee, and continuously, evolve the HCV elimination ("ELIMINation") program to maximize strategic impact.   
  • Ensure TLL team function as strategic connectors from external opportunities to internal execution teams.   
  • Maintain contractual obligations for specific Medicaid exclusive states, including thoughtful partnership with external state partners.   
  • Create strategy that drives smart market growth and oversee execution of that strategy ensuring business results are tracked and met.  
Qualifications

Basic Qualifications: 

  • Bachelor's Degree. 
  • 8+ years of relevant sales, sales management, or marketing experience with at least 2 years with Hepatology/Virology/Addiction Medicine. 3+ years of HCP related activities (ex: knowledge of marketing concepts within strategic planning and tactical plan creation and execution). 
  • Agency/vendor management experience. 
  • Efficient project management and communication capabilities along with strong analytical and strategic thinking skills 
  • Strong collaboration and team orientation, with experience accomplishing results through others and influencing others.  
  • Quick learner and ability to deal with ambiguity/ limited data and make quality decisions.  
  • Must be a self-starter and work well independently as well as in a team setting. 
  • Demonstrated ability to understand medical/clinical aspects of a pharmaceutical product and its application to marketing strategy and tactical execution. 
  • Experience deriving insights from the analysis of quantitative and qualitative market research and data. 
  • Strong written and interpersonal skills and ability to work cross-functionally to support brand objectives. 
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
  • Valid driver's license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

Preferred Qualifications: 

  • Deep knowledge of current HCV market.  
  • Addiction Medicine market knowledge. 
  • Sales and/or sales management experience. 
  • Patient Advocacy experience preferred. 

Travel: 50% 

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. 

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

  • This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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