Temporary Consumer Affairs Jobs (NOW HIRING)

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
What You Get Beyond Your Paycheck
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.
Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
You can see all the details here: ERS recruitment brochure
Functional Title: Manager IV- Office of Consumer Affairs Job Title: Manager IV Agency: Dept of Family & Protectve Svc Department: Consumer Affairs Posting Number: 18671 Closing Date: 07/20/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $5,797.66- $9,508.25 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15
Brief Job Description:
Performs highly complex (senior-level) managerial work administering the daily operations and activities of an agency's business function, division, or department involving establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.
Essential Job Functions:
Oversee the implementation of changes resulting from new legislation.

• Plan, develop and implement special projects, legislative requirements and other initiatives associated with OCA program legislation, strategy, and goals
• Develops and updates the policies and manages OCA policy handbook development and update based on legislation.
• Monitors and analyzes new state and federal legislation affecting OCA practices, interpreting statutory requirements and guiding the development of implementation plans that ensure timely compliance across all DFPS program areas.
• Leads cross-divisional workgroups to coordinate policy revisions, system updates, and staff training in response to legislative changes, ensuring consistent application of new laws and alignment with the agency's operational and safety standards.

Oversee special investigations, program analyses, research studies, and internal audits.

• Plan and assign staff projects and assignments, monitor project deadlines and ensure deliverables are available at expected project completion dates.
• Facilitate the development and completion of studies, analyses, assessments and evaluations of program initiatives and activities, and develop written findings and recommendations for program improvement.
• Provides guidance, subject matter expertise, and recommendations for strategies for effective program management and improvement through one on one or group meetings.
• Provides guidance and direction to employees to encourage compliance with implementation of solutions during conferences and unit meetings.

Confer with executive management to develop strategic plans and long- and short-term goals for the department.

• Oversee the analysis of data and information from various agency program resources and stakeholders to contribute information for shaping OCA program long- and short-term goals, strategic objectives and priorities.
• Establishes OCA program goals and objectives and in developing program and administrative guidelines, procedures, and policies.

Manage the preparation, development, review, revision, and implementation of legislation.

• Conducts comprehensive legislative bill analysis for OCA, including reviewing proposed legislation, preparing summaries and impact assessments, and supporting the development and implementation of legislative and policy changes.
• Manages the establishment of OCA program goals and objectives while overseeing the development and implementation of comprehensive program frameworks, administrative guidelines, procedures, and policies in alignment with organizational standards and regulatory requirements.
• Provides subject matter expertise regarding agency policy and procedures relating to OCA, upon review of new legislation, through one-on-one meetings, group meetings, or through other means of communication such as email.

Review and approve documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

• Reviews and approves reports, policy drafts, and compliance summaries prepared by staff to ensure all materials are accurate, well-organized, and meet DFPS standards for clarity, tone, and professionalism before submission to executive leadership or external partners.
• Evaluates the content of analytical reports, legislative responses, and data summaries to confirm they effectively address assigned objectives, reflect sound analysis, and are consistent with agency policies, strategic goals, and priorities.
• Provides detailed feedback and editorial guidance to staff to strengthen document quality, ensuring that all written products demonstrate precision, consistency, and responsiveness to internal leadership requests and legislative or public information inquiries.

Plan and develop a budget for a business function, division, or department.

• Oversees and coordinates with peers to plan, develop, and implement meetings, conferences, and other business functions, including developing and managing associated budgets to ensure effective use of resources and alignment with organizational priorities.
• Coordinates with outside entities to determine processes and cost for business functions created by OCA.

Manages day-to-day activities within a business function(s), division(s), or department(s).

• Directly supervises Office of Consumer Affairs (OCA) and communicates with employees.
• Manage the day-to-day operations for employees assigned to them, such as ensuring staff are managing their own time and leave, managing travel, and other administrative duties.
• Ensures employees assigned to them complete required job duties.

Manages staff development plans and activities.

• Oversees the creation and implementation of individualized staff development plans that align employee growth opportunities with organizational goals, ensuring staff possess the knowledge and skills necessary to support child safety and compliance initiatives.
• Identifies training needs through performance evaluations, workload assessments, and feedback sessions, coordinating targeted learning opportunities such as workshops, mentoring, and cross-divisional collaboration to strengthen professional competency.

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.

• Determines and manages the practice of evaluation for program improvements by developing the criteria for specific job duties, and teaching the information to employees.
• Plans, leads, and organizes initiatives to achieve tasks, complete projects, and meet program deadlines.
• Develops monitoring plans for achieving established goals by assigning, setting priorities for tasks and activities, and monitoring and reporting on the progress.
• Defines project scope and scheduling while focusing on regular and timely deliverables.
• Organizes and leads project status and working meetings; prepares progress reports; manages project risks and issues; corrects deviations from plans; and performs delivery planning for assigned tasks.
• Attends project meetings, prepares status reports (including action plans) for OCA management and leadership detailing deliverables and results.

Develops and implements techniques for evaluating business function(s), division(s), or department(s) activities.

• Develop project monitoring tools, communication plans and performance measures to ensure OCA milestones and deadlines are met.
• Develops and implements techniques for working with employees, which includes review of completed work, conferences, and unit meetings.
• Develops and implements guides, assessments, and tools to evaluate OCA related job duties, as well as regional and state office policies and procedures.
• Reviews assessments and evaluations completed by employees to ensure compliance and standards.

Evaluates budget requests, monitors budget expenditures, and adjusts as necessary.

• Develops requests for items necessary for maintenance of OCAS job duties.
• Evaluates the need for items requested for the development and maintenance of OCA job duties.
• Monitors travel and overtime budgets to ensure compliance with program, division, and agency guidelines.

Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures.

• Consult with regional program management and staff, state office program and policy staff, DFPS contracting staff, external public and private stakeholders, consumers of agency program services, volunteers, advocacy organizations, other social service providers and external entities to provide guidance and technical assistance designed to improve program outcomes and resolve program complaints submitted to OCA.
• Oversee reviews of input from agency programs regarding case-specific complaints, legislative inquiries, program policies and procedures, and applicable statutes to ensure program compliance.
• Directs data-driven, research-based projects to improve program policies.
• Oversee review, approval and release of new and updated OCA policies and rules.

Provides technical expertise and guidance regarding questions related to the business function, division, or department.

• Provide cons