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Remote Consumer Affairs Jobs (NOW HIRING)

Jostens

Consumer Affairs Specialist

Owatonna, MN · On-site +1

$21.64 - $23.08/hr

CONSUMER AFFAIRS SPECIALIST FULL TIME | REMOTE OR HYBRID AT JOSTENS' OWATONNA MN FACILITY ABOUT YOU: Are you looking for a service focused position? If so, apply now to be a consumer affairs ...

Dexcom, Inc.

Sr Medical Affairs Specialist

San Diego, CA · On-site +1

Our future ambition is to become a leading consumer health technology company while continuing to ... This position will be remote, but living in the United States and will support the medical review ...

PrizePicks

VP, State Government Affairs

Atlanta, GA · On-site +1

$220K - $275K/yr

... risk, consumer choice, and business strategy. * Public Representative: As a senior face of ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

TerraScale

VP, Music Business & Legal Affairs

CA · Remote

Remote / United States About the Company: We believe success comes down to people. GoDigital Media ... We inspire happiness byconnecting consumer passion points in music, entertainment, and sports. Our ...

ZEISS

Senior Advisor, Regulatory and Clinical Affairs

OR · Remote

$183K - $228K/yr

... Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46 ... This position is a remote role. What's the role? The Senior Advisor,Regulatory and Clinical Affairs ...

Huntington

Financial Relationship Banker - Adrian, MI

Adrian, MI · On-site +1

$16.50 - $21.75/hr

... affairs or similar role. * 1 year consumer and business deposit products - lending knowledge OR ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Consumer Affairs information

See salary details

$29.5K

$85.1K

$153.5K

How much do remote consumer affairs jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote consumer affairs in the United States is $85,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Consumer Affairs vs Remote Customer Service Representative?

AspectRemote Consumer AffairsRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; knowledge of consumer rightsHigh school diploma or equivalent; basic communication skills
Work EnvironmentHandling consumer complaints, policy explanations, and advocacyResponding to customer inquiries, troubleshooting, and support
Employer & Industry UsageConsumer protection agencies, retail companies, service providersRetail, telecom, e-commerce, and service industries
Search & Comparison IntentUnderstanding roles related to consumer rights and advocacyCustomer support and service roles in companies

Remote Consumer Affairs focuses on advocating for consumers, handling complaints, and understanding consumer rights, often within regulatory or advocacy organizations. Remote Customer Service Representatives primarily assist customers with inquiries, troubleshooting, and support tasks. While both roles involve communication and problem-solving, Consumer Affairs emphasizes consumer protection and policy, whereas Customer Service centers on direct support and service delivery.

What are Remote Consumer Affairs jobs?

Remote Consumer Affairs jobs involve assisting customers with inquiries, complaints, or issues regarding products or services, all while working from a remote location such as home. Professionals in this field act as a bridge between the company and its consumers, handling feedback, resolving problems, and ensuring customer satisfaction. Key responsibilities may include responding to emails or calls, documenting cases, and providing information about company policies. These roles require strong communication skills, empathy, and the ability to problem-solve efficiently. Working remotely in Consumer Affairs allows for flexibility but also demands self-motivation and effective time management.

What are the key skills and qualifications needed to thrive as a Remote Consumer Affairs Specialist, and why are they important?

To thrive as a Remote Consumer Affairs Specialist, you need strong customer service skills, problem-solving abilities, and typically a background in communications or a related field. Familiarity with CRM platforms, ticketing systems, and standard office software is often required, along with experience in handling digital correspondence. Excellent written communication, active listening, and empathy are crucial soft skills for effectively resolving customer concerns and building trust. These skills and tools are important to ensure efficient, high-quality consumer support and to maintain a positive brand reputation in a remote environment.

How does a Remote Consumer Affairs professional typically collaborate with other departments to resolve customer issues?

As a Remote Consumer Affairs professional, you'll frequently coordinate with teams such as Quality Assurance, Product Development, and Logistics to investigate and resolve customer concerns. Effective communication via email, chat, or project management tools is essential to ensure that complex issues are addressed promptly and accurately. You'll often act as the liaison between the customer and internal teams, providing updates and ensuring that resolutions align with company policies and customer satisfaction goals.
More about Remote Consumer Affairs jobs
What cities are hiring for Remote Consumer Affairs jobs? Cities with the most Remote Consumer Affairs job openings:
What are the most commonly searched types of Consumer Affairs jobs? The most popular types of Consumer Affairs jobs are:
What states have the most Remote Consumer Affairs jobs? States with the most job openings for Remote Consumer Affairs jobs include:
What job categories do people searching Remote Consumer Affairs jobs look for? The top searched job categories for Remote Consumer Affairs jobs are:
Remote Consumer Affairs jobs near you
Infographic showing various Remote Consumer Affairs job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $85,119 per year, or $40.9 per hour.
Consumer Affairs Specialist

Consumer Affairs Specialist

Jostens

Owatonna, MN • On-site, Remote

$21.64 - $23.08/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Jostens rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

513th of 527 rated manufacturers

Job description

CONSUMER AFFAIRS SPECIALIST
FULL TIME | REMOTE OR HYBRID AT JOSTENS' OWATONNA MN FACILITY
ABOUT YOU:
Are you looking for a service focused position? If so, apply now to be a consumer affairs specialist with Jostens. You will be at the forefront of handling escalated situations, ensuring every customer feels heard, valued, and satisfied while making a real difference in their experience. In this role, you will evaluate and investigate complex consumer concerns, then confidently recommend the best path forward. In every case, you'll champion fair, compliant outcomes by aligning with company policies and consumer protection laws, making an impact on both the customer experience and organizational integrity.
YOU WILL:
  • Provide direct consumer support and resolution regarding issues with Jostens products and services.
  • Establish relationships and promote strong communications with internal and external customers.
  • Promote customer recovery efforts via effective communications and compensation strategies.
  • Record consumer affairs interactions and logs data in Consumer Affairs database.
  • Support the Customer Care Staff with questions regarding Consumer Affairs and maintain Help Articles and Resources.
  • Train other team members on Consumer Affairs and other related processes.
  • Monitor consumer interaction reviews for quality control and training needs.

YOU HAVE:
  • High School diploma or equivalent.
  • 2+ years customer service or call center experience; as well as experience developing and delivering training.
  • Experience with customer recovery strategies and techniques.
  • Strong interpersonal, written, and verbal communication skills.
  • Strong organizational and prioritizing skills, being detail-oriented to assure accuracy in dealing with data and systems.
  • Ability to define problems, collect and analyze data, and draw valid conclusions.
  • Ability to initiate change through planning, problem solving, decision making, and effectively working with people.
  • Ability to work independently, making independent decisions and exercising good judgement.
  • Jostens product knowledge is preferred.
  • Knowledge of Oracle, Salesforce, Jboard, DOE, Dashboard, Enterprise Admin AS400, Jostens.com or OnBase is preferred.

LOVE WHERE YOU WORK:
  • We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
  • We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
  • We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
  • We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 11 company paid holidays, and family paid leave.
  • We care about your development. We support tuition reimbursement after 6 months of service.
  • We believe in pay transparency. The hourly range is $21.64 - $23.08.

APPLICATION DEADLINE: July 31, 2026
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3300.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
Pay Range: $21.64 - $23.08 per hour

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