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Consumer Affairs Manager Jobs (NOW HIRING)

Glanbia

Consumer Affairs Representative

Downers Grove, IL · On-site

$23 - $25/hr

Immediate Hiring for an experienced Consumer Affairs Representative at Glanbia Performance ... This role is responsible for managing consumer inquiries, complaints, and feedback across multiple ...

Glanbia

Consumer Affairs Representative

Downers Grove, IL · On-site

$23 - $25/hr

Immediate Hiring for an experienced Consumer Affairs Representative at Glanbia Performance ... This role is responsible for managing consumer inquiries, complaints, and feedback across multiple ...

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Consumer Affairs Manager information

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$25.5K

$96.4K

$158K

How much do consumer affairs manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for consumer affairs manager in the United States is $96,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What is the difference between Consumer Affairs Manager vs Customer Service Supervisor?

AspectConsumer Affairs ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in consumer relationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageCorporations, government agencies, consumer advocacy groupsRetail, hospitality, service industries
Common Search & ComparisonFocuses on consumer rights, policy, and complaint resolutionFocuses on managing customer service teams and daily operations

The Consumer Affairs Manager typically handles consumer rights, policies, and complaint resolution at a strategic level, often working in office environments. In contrast, a Customer Service Supervisor manages frontline customer interactions and team operations, usually in retail or service settings. Both roles require customer-focused skills but differ in scope and responsibilities.

How does a Consumer Affairs Manager typically collaborate with other departments to address customer concerns?

A Consumer Affairs Manager works closely with various departments such as product development, quality assurance, legal, and marketing to resolve customer issues effectively. When a customer concern is escalated, the manager gathers input from relevant teams to understand the root cause and develop a comprehensive response. Regular cross-departmental meetings and clear communication channels are essential, allowing the Consumer Affairs Manager to advocate for customers while ensuring company policies and standards are upheld. This collaborative approach not only improves customer satisfaction but also helps identify trends and drive continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Consumer Affairs Manager, and why are they important?

To thrive as a Consumer Affairs Manager, you need expertise in customer relations, conflict resolution, and a bachelor's degree in business, communications, or a related field. Experience with CRM systems, data analytics tools, and knowledge of relevant consumer protection regulations is highly valued. Excellent interpersonal skills, problem-solving abilities, and strong written and verbal communication help you stand out in this role. These competencies are essential for effectively managing consumer inquiries, safeguarding brand reputation, and ensuring regulatory compliance.

What does a Consumer Affairs Manager do?

A Consumer Affairs Manager is responsible for managing a company's relationship with its customers, handling complaints, ensuring customer satisfaction, and maintaining the organization's public image. They develop policies and procedures to address consumer concerns, oversee a team that responds to inquiries, and often work closely with product, legal, and marketing departments to resolve issues effectively. Their role is crucial in building trust and maintaining positive brand reputation through transparent and responsive communication with consumers.
What cities are hiring for Consumer Affairs Manager jobs? Cities with the most Consumer Affairs Manager job openings:
What are the most commonly searched types of Consumer Affairs jobs? The most popular types of Consumer Affairs jobs are:
What states have the most Consumer Affairs Manager jobs? States with the most job openings for Consumer Affairs Manager jobs include:
Consumer Affairs Manager jobs near you
Consumer Affairs Supervisor

Consumer Affairs Supervisor

National Beverage

Hayward, CA • On-site

$70K/yr

Full-time

Posted 6 days ago

Job description

JOB OVERVIEW:
The Consumer Affairs Supervisor (CAS) reports to the Director of Quality Assurance. The CAS coordinates and directs the administrative support functions of the Consumer Affairs Department. The CAS supports the manufacturing and quality organization with technical and quality tasks as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manages and leads Consumer Affairs support team, which includes the Consumer Affairs specialists or representatives.
  • Manages the company's enterprise wide Consumer Affairs program
  • Develop and manage Consumer Affairs procedures, protocols and SOPs
  • Develop letters and consumer response scripting (sourcing from website, social media, correspondence, and phone inquiries)
  • Develop and manage monthly consumer reports including reports to Senior Leadership and manufacturing facilities
  • Analyze QA system consumer data (track consumer comment trends involving quality and non-quality issues) ensuring data correctness and integrity
  • Develop and manage relationships with Brand VPs and Managers to promote and protect brand integrity
  • Primary contact person for Consumer Team within the QA and Manufacturing organization with Sales Teams for customer and retailer complaints involving Finished Product
  • A contact point person and customer service agent with the Company's social media consumers
  • Primary point of contact with Corporate Legal involving consumer inquiries or claims
  • Manage all Department recordkeeping systems, analytics and KPI's. (electronic and hard copy documentation)
  • Oversee retrieval of sample, chain of custody and coupon order process
  • Support Regional Quality Teams in trend assessment and root cause investigations
  • Other duties as assigned

LANGUAGE SKILLS:
Ability to read, analyze, and interpret common information, reports, and other documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or company representatives. Ability to effectively present information to management.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, stand for long periods of time, sit, and talk or hear. The employee frequently is required to use hands and fingers, to handle or feel, sit for long periods of time, stand frequently, bend, squat, reach, and turn to access files and office equipment. Must be able to lift up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions where Personal Protective Equipment (PPE) must be worn, and which may include, but are not limited to, manufacturing and warehouse plants, and other venues as directed by a manager. The noise level in the work environment is usually moderate, but increases significantly in warehouse and manufacturing plants.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
  • Bachelor's degree preferred in business, marketing or equivalent in related area.
  • At least 5 years of experience as a team leader/supervisor in consumer affairs, customer service, or call center management.
  • Experience in documentation writing or related report/technical writing.
  • Prefer a candidate with experience in the food and beverage industry.
  • Proficient in software applications and analytics (e.g., Internet, Tableau, Datarails, CoPilot) and using Microsoft Word, Excel, and Access
  • English comprehension a must (e.g., proficient verbal, written, and editing skills).
  • Strong math aptitude.
  • Strong interpersonal skills.
  • Ability and flexibility to manage multiple tasks.
  • Ability to interact with all levels of management and diverse groups of external customers, companies, organizations, and agencies.

LaCroix Sparkling Water. Provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation.

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