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Consumer Affairs Jobs (NOW HIRING)

Department of Consumer Affairs

Analyst I

Sacramento, CA · On-site

$3.86K - $6.28K/mo

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How much do consumer affairs jobs pay per year?

As of May 28, 2026, the average yearly pay for consumer affairs in the United States is $70,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a Consumer Affairs job?

A Consumer Affairs job focuses on assisting customers with inquiries, concerns, and complaints about a company's products or services. Professionals in this role ensure customer satisfaction, address disputes, and provide solutions while maintaining company policies. They may also analyze customer feedback to improve products and services. Strong communication, problem-solving, and empathy are essential skills in this field.

What are the key skills and qualifications needed to thrive in the Consumer Affairs position, and why are they important?

To thrive in Consumer Affairs, you need strong communication, conflict resolution, and customer service skills, often supported by a degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) software, case management systems, and complaint resolution protocols is typically important. Outstanding professionals in this field also demonstrate empathy, patience, problem-solving abilities, and attention to detail. These skills are vital to effectively address consumer concerns, represent company interests, and maintain positive brand reputation.

What are some typical challenges faced by Consumer Affairs professionals on the job?

Consumer Affairs professionals often encounter challenging situations such as addressing dissatisfied customers, handling complex complaints, and finding resolutions that align with company policies. The role may require balancing customer satisfaction with company interests, sometimes under tight deadlines or during product recalls. Adaptability and resilience are key, as no two cases are exactly alike and priorities can shift quickly. However, successfully managing these challenges can be very rewarding, as it contributes directly to improved customer loyalty and organizational reputation.
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What cities are hiring for Consumer Affairs jobs? Cities with the most Consumer Affairs job openings:
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Consumer Affairs jobs near you
Infographic showing various Consumer Affairs job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Temporary. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $70,879 per year, or $34.1 per hour.

Senior Specialist, Consumer Affairs

Fortitude Re

Nashville, TN

Other

Posted 11 days ago

Job description

The Senior Specialist, Consumer Affairs will be working in the dynamic Client Experience team supporting formal complaint review, investigation and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the AVP, Consumer Affairs.

What You Will Do:

  • Research complaints from consumers and regulatory bodies for fair resolution.
  • Facilitation with business areas to resolve and respond to both regulatory and non-regulatory complaints.
  • Drafting accurate and thorough complaint response letters for medium to complex complaints.
  • Quality and content review of data entered into the Complaints Management System.
  • Adherence to complaint file retention processes.
  • Participate in departmental projects.
  • Actively anticipate in problem solving opportunities.
  • Collaborate on Process Design.
  • Drive exceptional execution and identify Improvements.

What You Will Have:

  • Undergraduate degree or equivalent experience.
  • Minimum 3 years of life insurance operations and compliance experience required.
  • Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required.
  • Customer-focused mindset.
  • Excellent communication skills, both verbal and written.
  • Ability to research and resolve escalated customer issues.
  • Ability to collaborate with multiple stakeholders to identify root cause of issues.
  • Background in handling challenging circumstances.
  • Can maintain a high level of customer service within a fast paced, deadline driven environment using strong time management skills.
  • Comfortable with ambiguity and self-directed.
  • Attention to detail, accuracy and quality.
  • Knowledge of Life & Annuity products/systems required.

Apply