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Consumer Affairs Jobs (NOW HIRING)

LUMA

Health Insurance Consumer Affairs Officer

Boise, ID · On-site

$28.75/hr

The Idaho Department of Insurance (DOI) is seeking a Consumer Affairs Officer with health insurance experience to provide customer service to the public. The ideal candidate will have experience ...

Clorox

Regulatory Affairs Specialist II

Pleasanton, CA · On-site

Work with Consumer Affairs to develop consumer-facing responses, providing regulatory guidance to ensure accuracy, consistency, and appropriate interpretation of product claims, ingredients, and ...

Clorox

Regulatory Affairs Specialist II

Durham, NC

Work with Consumer Affairs to develop consumer-facing responses, providing regulatory guidance to ensure accuracy, consistency, and appropriate interpretation of product claims, ingredients, and ...

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Consumer Affairs information

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$11K

$70.9K

$153K

How much do consumer affairs jobs pay per year?

As of Aug 5, 2026, the average yearly pay for consumer affairs in the United States is $70,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $72,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in consumer affairs, and why are they important?

To thrive in Consumer Affairs, you need strong communication, conflict resolution, and customer service skills, often supported by a degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) software, case management systems, and complaint resolution protocols is typically important. Outstanding professionals in this field also demonstrate empathy, patience, problem-solving abilities, and attention to detail. These skills are vital to effectively address consumer concerns, represent company interests, and maintain positive brand reputation.

What is a consumer affairs?

A Consumer Affairs job focuses on assisting customers with inquiries, concerns, and complaints about a company's products or services. Professionals in this role ensure customer satisfaction, address disputes, and provide solutions while maintaining company policies. They may also analyze customer feedback to improve products and services. Strong communication, problem-solving, and empathy are essential skills in this field.

What are some typical challenges faced by consumer affairs professionals on the job?

Consumer Affairs professionals often encounter challenging situations such as addressing dissatisfied customers, handling complex complaints, and finding resolutions that align with company policies. The role may require balancing customer satisfaction with company interests, sometimes under tight deadlines or during product recalls. Adaptability and resilience are key, as no two cases are exactly alike and priorities can shift quickly. However, successfully managing these challenges can be very rewarding, as it contributes directly to improved customer loyalty and organizational reputation.

More about Consumer Affairs jobs
What cities are hiring for Consumer Affairs jobs? Cities with the most Consumer Affairs job openings:
What are the most commonly searched types of Consumer Affairs jobs? The most popular types of Consumer Affairs jobs are:
What states have the most Consumer Affairs jobs? States with the most job openings for Consumer Affairs jobs include:
What job categories do people searching Consumer Affairs jobs look for? The top searched job categories for Consumer Affairs jobs are:
Consumer Affairs jobs near you
Infographic showing various Consumer Affairs job openings in the United States as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $70,879 per year, or $34.1 per hour.

Consumer Affairs Call Center Representative

McKee Foods

Ooltewah, TN • On-site

$19.67 - $25.39/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

McKee Foods rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

121st of 434 rated food and drinks producers

Job description

Consumer Affairs Call Center Representative

Join America's favorite family bakery since 1934—home of Little Debbie®, Drake's® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.

$19.67 - $25.39 / hr, depending on experience and qualifications

1st shift, Monday Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–4:00 p.m. Hybrid-remote with a minimum of three days on-site per week, per business need

10260 McKee Road, Collegedale TN 37315

Job Summary

McKee Foods Corporation is seeking a Consumer Affairs Call Center Representative to join our Consumer Affairs team. The Consumer Affairs Representative is responsible for effective resolution of consumer and retail contacts via phone, mail, web and social media. Representatives accurately obtain and record consumer/retailer data and prepare and generate responses. Individuals in this role will interface with consumers, retailers, members of the Field Sales Organization, other Consumer Affairs Representatives, and other McKee departments. Other responsibilities include but are not limited to:

  • Answer retail and/or consumer calls and inquiries
  • Process and answer consumer and retail emails and letters
  • Issue refunds to consumers
  • Contact District Sales Representatives to request retail service and consumer home visits
  • Pack and send samples and Consumer Care Packages (CCP's) as mailers to consumers
  • Enter documentation and data into Customer Relationship Management(CRM) software system
  • Maintain comprehensive knowledge of McKee Foods Corporation products
Required Qualifications
  • High school diploma
  • 2 years customer service experience or related work experience at McKee Foods
  • Minimum typing speed of 30 wpm
  • Excellent written and verbal communication skills
  • Demonstrated personable, engaging and effective telephone personality
  • Professional image, positive attitude and contribute to a healthy team environment
  • Active listening skills – giving full attention to what other people are saying
  • Ability to enter "live" data while conversing on the telephone with consumers/retailers
  • Ability to maintain a high level of focus, energy and motivation while working in a fast-paced environment
  • Ability to remain calm under sometimes stressful conditions
  • Ability to effectively share the guiding values and message of McKee Foods Corporation
  • Ability to maintain confidentiality
Preferred Qualifications
  • McKee Foods' experience
  • 2 years' customer service experience in a call center
  • Bachelor's degree in consumer studies, communication, or business administration, or related field
  • Experience with or the ability to learn Excel
Benefits
  • Competitive weekly pay
  • Profit-sharing cash bonus program
  • 401(k) with matching contributions
  • Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
  • Medical insurance, including health, dental, vision and prescription drug plan
  • Supplemental plans, including life insurance
  • Fully-paid parental leave
  • Health Center and Pharmacy
  • Mental wellness counseling (on-site in TN, virtual elsewhere)
  • Tuition reimbursement
  • Credit Union
  • Exercise and recreation facility
  • Wellness programs with incentives
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability

We are an Equal Opportunity Employer

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