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Troy University

Alumni Affairs Specialist

Troy, AL · On-site

Posting Details Position Information Posting Number SF2499P Position Title Alumni Affairs Specialist Position Type Classified Staff/Hourly Department Alumni Affairs - Troy Division Government and ...

Hyundai Mobis

General Affairs Specialist (MNAe-MG)

AL · On-site

Overview As a member of the General Affairs and Human Resources organization, this Specialist is responsible for providing general administrative services to both office and plant operations, while ...

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How much do consumer affairs jobs pay per year?

As of May 28, 2026, the average yearly pay for consumer affairs in the United States is $70,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a Consumer Affairs job?

A Consumer Affairs job focuses on assisting customers with inquiries, concerns, and complaints about a company's products or services. Professionals in this role ensure customer satisfaction, address disputes, and provide solutions while maintaining company policies. They may also analyze customer feedback to improve products and services. Strong communication, problem-solving, and empathy are essential skills in this field.

What are the key skills and qualifications needed to thrive in the Consumer Affairs position, and why are they important?

To thrive in Consumer Affairs, you need strong communication, conflict resolution, and customer service skills, often supported by a degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) software, case management systems, and complaint resolution protocols is typically important. Outstanding professionals in this field also demonstrate empathy, patience, problem-solving abilities, and attention to detail. These skills are vital to effectively address consumer concerns, represent company interests, and maintain positive brand reputation.

What are some typical challenges faced by Consumer Affairs professionals on the job?

Consumer Affairs professionals often encounter challenging situations such as addressing dissatisfied customers, handling complex complaints, and finding resolutions that align with company policies. The role may require balancing customer satisfaction with company interests, sometimes under tight deadlines or during product recalls. Adaptability and resilience are key, as no two cases are exactly alike and priorities can shift quickly. However, successfully managing these challenges can be very rewarding, as it contributes directly to improved customer loyalty and organizational reputation.
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Consumer Affairs jobs near you
Infographic showing various Consumer Affairs job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Temporary. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $70,879 per year, or $34.1 per hour.
Alumni Affairs Specialist

Alumni Affairs Specialist

Troy University

Troy, AL • On-site

Full-time

Posted 6 days ago

Troy University rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

63rd of 528 rated colleges and universities

Job description

Posting Details
Position Information
Posting Number
SF2499P
Position Title
Alumni Affairs Specialist
Position Type
Classified Staff/Hourly
Department
Alumni Affairs - Troy
Division
Government and External Relations
Campus
Troy
Work Status
Full-Time (FT)
Temporary
No
Location
Troy - T01
Job Summary
The Alumni Affairs Specialist position for Alumni affairs is primarily responsible for the maintenance and update of alumni, friends, and parent data within the Constituent Relations Management (CRM) database. This position will also work under the guidance of the Alumni Membership Coordinator and the Director of Alumni for implementing sound data integrity processes that benefit the Office of Alumni Affairs, the Office of Development and the University as a whole.
Duties and Responsibilities:
• Work in conjunction with the Membership Coordinator to accurately maintain the database of alumni and friends on computer system.
• Add new alumni, friends, and parents to the CRM from information obtained from Troy University or individuals and through other sources of research as required.
• Input biographic, address, and academic information obtained from Troy University or individuals and through other sources of research as required.
• Maintain appropriate activity, interests, and chapter coding for alumni and friends on the CRM database.
• Update all address returns from all bulk mailing including Troy University Magazine mail returns through data entry.
• Input deceased information for alumni and friends through data entry
• Maintain filing system for data entry information files.
• Assist alumni office with answering phone calls and greeting visitors.
• Assist Coordinator of Membership with all membership drive initiatives, fundraisers, University and chapter events.
• Serve as an exemplary TROY University advocate in the community, with local leaders, alumni organizations, business and corporate partners, and other leaders and key constituents.
• Be active and involved in the advancement profession and faithfully represent TROY University in a collegiate and professional manner.
•
Additional duties performed as or when needed to assist alumni office as a whole:
• Responsible for mailing out condolence cards to the deceased alumni and friends.
• Assists with daily/weekly deposits of all incoming membership money and scholarship donations.
• Assist all in-office communications to alumni, including: stuffing, sorting, and coordination standard (bulk) mail-outs and emails
• Create and print specified lists (from queries) for the Office of Alumni Affairs, national and local alumni chapters as well as other departments of the University upon request.
• Co-coordinate monthly renewal bulk list pulls and mass mailings/emailing.
• Assists with membership card printing/mailouts for new/renewed members.
• Assist with all social media accounts.
Minimum Qualifications
1. High school diploma or equivalent
2. Minimum of two years of clerical office work experience with increasing responsibility
Preferred Qualifications
1. Experience and knowledge of Microsoft Office products to include Microsoft Word, Excel and Outlook
2. Experience with Raiser's Edge software
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
8:00am-5:00pm
Monday-Friday
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
04/22/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/47054

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