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Remote Computer Support Specialist Jobs in Kansas

Ascend Learning

Customer Support Specialist

Leawood, KS · On-site +1

$17.50 - $23.50/hr

WHAT YOU'LL DO The Customer Support Specialist is responsible for responding to customer inquiries ... WHERE YOU'LL WORK Remote/Hybrid position within approved locations/states HOW YOU'LL SPEND YOUR ...

ForgeFit

Remote Customer Service Specialist

Wichita, KS · On-site +1

$15.25 - $20.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Topeka, KS · On-site +1

$16 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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How much do remote computer support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote computer support specialist in Kansas is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.59 per hour, depending on experience, location, and employer.

What is a Remote Computer Support Specialist job?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are the key skills and qualifications needed to thrive in the Remote Computer Support Specialist position, and why are they important?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are some common challenges faced by Remote Computer Support Specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.
More about Remote Computer Support Specialist jobs
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Remote Computer Support Specialist jobs near you

Support Specialist - Tier 1 (Remote)

PATTERSON TECHNOLOGY CENTER

Kansas City, KS • Remote

$17/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies. This full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT & WI only.
Essential Functions

  • Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment

  • Utilize all equipment and resources provided to perform the job at the highest proficiency

  • Meet or exceed department performance metrics

  • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment

  • Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement

  • Follow established department processes and procedures

  • Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role

  • Follow schedule in workforce system(s) utilizing proper time management procedures

  • Comply with Company and department policies and standards; performs other duties as assigned


Minimum Requirements

  • High School Diploma or Equivalent

  • 1 year customer service experience

  • 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting

  • 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)


Preferred Requirements

  • Associate's Degree

  • Technical certifications

  • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting


Skills and Abilities

  • Strong customer service orientation

  • Excellent written and verbal communication skills

  • Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers

  • Ability to Type 50+ WPM

  • Ability to learn new content related to systems, products, and applications quickly

  • Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently

  • Ability to properly manage time adhering to schedules

  • Ability to work with customer data and ensure proper protocols are taken to prevent data loss

  • Demonstrated reliability through attendance and punctuality

  • Ability to communicate with customers, peers, and leaders following Patterson’s Code of Conduct and core values of passionate, focused, people first, and always advancing

Starting compensation: $17/hr + Benefits

Hours: Training will be from 8AM-5PM CT. After training is done the core working hours will be 10AM-7PM CT. If staffing needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours.

Minimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of 10 mbps download and 3 mbps upload. Check internet speed here:

https://www.speakeasy.net/speedtest

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.63 - $19.13

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