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Remote Community Coordinator Jobs (NOW HIRING)

AMG Properties

Community Manager

Simpsonville, SC · Remote

$55K - $65K/yr

Currently, we have an opening for a Remote Community Manager to serve our client communities ... Support assessment collections and delinquency followup in coordination with internal teams.

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Remote Community Coordinator information

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$28.5K

$53.6K

$83.5K

How much do remote community coordinator jobs pay per year?

As of Sep 12, 2026, the average yearly pay for remote community coordinator in the United States is $53,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What does a remote community coordinator do?

A Remote Community Coordinator manages and engages online communities for organizations or brands, often from a remote location. Their responsibilities typically include moderating discussion forums, organizing virtual events, responding to community members, and fostering a positive environment. They also collect feedback, analyze engagement data, and collaborate with other teams to enhance the community experience. This role requires strong communication skills, digital fluency, and the ability to work independently while aligning with the organization's goals.

How does a remote community coordinator effectively foster engagement and connection within a virtual community?

A Remote Community Coordinator leverages digital tools such as forums, social media groups, and virtual events to build relationships and encourage participation among community members. Regularly hosting online discussions, responding promptly to questions, and sharing relevant content are key strategies for maintaining active engagement. Additionally, coordinators often collaborate with marketing, support, and product teams to address community needs and relay feedback, ensuring members feel heard and valued. Staying organized and proactive in communication is essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote community coordinator, and why are they important?

To thrive as a Remote Community Coordinator, you need strong communication, organizational, and community engagement skills, often supported by a background in communications, marketing, or a related field. Familiarity with community management platforms (such as Slack, Discord, or Facebook Groups), analytics tools, and customer relationship management (CRM) systems is typically required. Empathy, adaptability, and proactive problem-solving are essential soft skills for fostering a positive and inclusive online environment. These abilities are crucial for building strong online communities, ensuring active participation, and resolving issues effectively in a remote setting.

What is the difference between Remote Community Coordinator vs Remote Social Media Coordinator?

AspectRemote Community CoordinatorRemote Social Media Coordinator
Required CredentialsTypically requires community management experience, communication skills, and sometimes certifications in community engagement or related fieldsRequires social media marketing skills, content creation, and familiarity with social media platforms
Work EnvironmentEngages with online communities, manages forums, and facilitates community eventsCreates and schedules social media content, monitors engagement, and analyzes social media metrics
Employer & Industry UsageUsed by nonprofits, educational institutions, and tech companies focusing on community buildingCommon in marketing agencies, brands, and companies aiming to grow their online presence

The main difference is that a Remote Community Coordinator focuses on fostering engagement within online communities and managing relationships, while a Remote Social Media Coordinator concentrates on creating content and managing social media channels. Both roles require strong communication skills but serve different strategic purposes in digital engagement.

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Cities with the most Remote Community Coordinator job openings:

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Remote Community Coordinator jobs near you
Infographic showing various Remote Community Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,627 per year, or $25.8 per hour.

Shopify & Freshdesk Customer Support UK

Remote

Exclusively Remote
See more jobs at Exclusively Remoteexternal

$17.50 - $23/hr

Other

Posted 8 days ago

Job description

Shopify & Freshdesk Consumer Services

Remote | South Africa-Based | Temporary to Permanent

Company Overview

We are a UK-based direct-to-consumer ecommerce business operating globally, with a strong collector and fan community. Our customer base is primarily located in the UK and US, and we pride ourselves on delivering a high-quality customer experience that reflects our brand values and community focus.

Role Summary

The Consumer Services & Community Coordinator will take ownership of customer service communications across email and social platforms, ensuring customers receive timely, professional and brand-aligned support.

Over time, the role will expand into community engagement, customer insight gathering, proactive communication support, and management of customer-generated content and permissions.

This is a written-only support role with no phone responsibilities.

Core Responsibilities (Initial Focus)
  • Manage customer enquiries via email and Facebook using Freshdesk
  • Respond to order queries (WISMO), refunds, delivery delays and general support requests
  • Handle social media messages and comments, primarily on Facebook
  • Liaise with internal departments to gather accurate information for customers
  • Escalate issues thoughtfully and appropriately when required
  • Maintain clear and organised records within Freshdesk or related systems
  • Ensure all communication is professional, empathetic and aligned with brand tone
Community & Growth Responsibilities (As Role Develops)
  • Manage customer-submitted photos and content for use across social media, email marketing and website channels
  • Log customer submissions and maintain organised records
  • Record and track customer permissions for content usage
  • Track where customer assets are used across platforms
  • Ensure assets can be easily located and removed if permissions are withdrawn
  • Support broader community engagement initiatives
  • Use AI and reporting tools to identify common customer issues and trends
  • Flag situations where proactive customer communication may be required (e.g. product delays)
  • Summarise customer feedback, sentiment and recurring themes for senior management
Required Skills & Experience Essential
  • Excellent written English communication skills
  • Strong customer service experience across email and social channels
  • Hands-on Shopify experience
  • Previous fully remote work experience
  • Ability to work independently with minimal supervision
  • Calm, professional judgement in public-facing communication
  • Strong organisational and administrative skills
Highly Desirable
  • Experience using Freshdesk or similar ticketing systems such as Zendesk or Gorgias
  • Previous experience within a DTC ecommerce brand
  • Experience supporting collector, fan or community-driven brands
  • Exposure to social media moderation and community engagement
Useful Bonus Experience
  • Customer content permissions and UGC workflow management
  • Comfortable using AI tools to identify trends, summarise insights and improve workflows
  • Experience tracking assets and permissions across marketing channels
Role Details
  • Location: Remote (South Africa preferred)
  • Hours: Flexible, primarily aligned to UK working hours with some overlap into US hours
  • Contract Type: Temporary with strong potential to become permanent
  • Reporting Line: Marketing & Ecommerce Manager (UK-based)
Ideal Candidate Profile

We are looking for someone who is:

  • Highly organised and detail-oriented
  • Comfortable working autonomously in a remote environment
  • Customer-focused with excellent written communication skills
  • Confident handling sensitive customer interactions professionally
  • Tech-savvy and adaptable to ecommerce support tools and AI-assisted workflows
  • Interested in community engagement and customer experience within a passionate fan or collector audience

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