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Remote Collections Specialist Jobs in Raleigh, NC

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

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All JobsCollections Specialist JobsRemote Collections Specialist JobsRemote Collections Specialist Jobs in Raleigh, NC

Remote Collections Specialist information

See Raleigh, NC salary details

$12

$20

$29

How much do remote collections specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote collections specialist in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Collections Specialist vs Remote Accounts Receivable Clerk?

AspectRemote Collections SpecialistRemote Accounts Receivable Clerk
CredentialsHigh school diploma, collections or finance experienceHigh school diploma, finance or accounting background
Work EnvironmentRemote, client or company officesRemote, accounting departments
Industry UsageFinancial services, healthcare, telecomFinance, healthcare, retail
Job FocusRecovering overdue payments, contacting debtorsManaging accounts, processing payments, invoicing

While both roles involve finance and customer interaction, the Remote Collections Specialist primarily focuses on recovering overdue payments by contacting debtors, whereas the Remote Accounts Receivable Clerk manages invoicing and payment processing. Both roles require similar financial knowledge and are often found in the same industries, but their core responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a remote collections specialist?

To thrive as a Remote Collections Specialist, you need strong knowledge of accounts receivable processes, negotiation techniques, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and sometimes FDCPA certification is often required. Excellent communication, resilience, and problem-solving skills help build rapport with customers and handle challenging conversations. These abilities are essential for effectively recovering outstanding payments while maintaining positive client relationships and adhering to compliance standards.

What does a remote collections specialist do?

A Remote Collections Specialist is responsible for contacting customers to collect overdue payments on accounts while working from a remote location, such as home. They handle inbound and outbound calls, negotiate payment plans, update account information, and document all communications with customers. The role requires strong communication skills, empathy, and the ability to maintain professionalism when discussing sensitive financial matters. Remote Collections Specialists often use specialized software to track accounts and ensure timely resolution of outstanding debts. Their primary goal is to recover funds for businesses while maintaining positive customer relationships.

Is a remote collections specialist a stressful job?

A remote collections specialist can experience stress due to the need to meet collection targets, handle difficult conversations, and manage customer relationships. The role requires strong communication skills and the ability to work under pressure, but stress levels vary depending on individual resilience and workplace support. Proper training and clear expectations can help mitigate job-related stress.

What are the typical challenges faced by a remote collections specialist, and how can they be managed effectively?

Remote Collections Specialists often face challenges such as limited face-to-face interaction with clients, difficulties in establishing rapport over the phone or email, and managing time across different accounts and deadlines. To manage these effectively, it's important to use clear communication, leverage technology tools for tracking and follow-up, and maintain a structured daily routine. Building strong organizational skills and staying proactive with regular updates from the team can also help maintain productivity and foster collaboration despite the remote environment.
What are the most commonly searched types of Collections Specialist jobs in Raleigh, NC? The most popular types of Collections Specialist jobs in Raleigh, NC are:
What are popular job titles related to Remote Collections Specialist jobs in Raleigh, NC? For Remote Collections Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Collections Specialist jobs in Raleigh, NC look for? The top searched job categories for Remote Collections Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Collections Specialist jobs? Cities near Raleigh, NC with the most Remote Collections Specialist job openings:
Remote Collections Specialist jobs near you
Infographic showing various Remote Collections Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, 11% Part Time, 11% Temporary, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,400 per year, or $20.9 per hour.

Customer Service Representative - State Farm Agent Team Member

Clay Hamilton - State Farm Agent

Franklinton, NC • Remote

$38K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Benefits:
  • Simple IRA
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Clay Hamilton - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Prior State Farm experience (required).
  • Must be currently licensed.

This is a remote position.