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Remote Chat Text Support Jobs in Boston, MA (NOW HIRING)

circa

Regional Specification Manager

Boston, MA · Remote

$100K - $111K/yr

... support to them and the specification and commercial marketplace. * Manage the lifecycle of ... chat and phone Compensation Range: $100,000 - $111,000 #LI-Remote

Horizontal Talent

Sr. Optimizely Developer

Boston, MA · Remote

$124K - $164K/yr

... to support development efficiency. * Experience working in remote-first environments and ... text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

New

Interra Health

Senior Implementation Specialist

Boston, MA · Remote

$104K - $110K/yr

Support in the development and documentation of processes and best practices to provide support for ... Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ...

Moore DM Group LLC

Donor Ambassador

Lincoln, MA · On-site +1

$22 - $25/hr

The client organization you will support will address systemic equality and civil rights. This is a ... Using a multi-channel approach (email, phone, text, mail) communicate and engage with a portfolio ...

Moore

Donor Ambassador

Lincoln, MA · Remote

The client organization you will support will address systemic equality and civil rights. Thisis a ... Using a multi-channel approach (email, phone, text, mail) communicate and engage with a portfolio ...

Aprio

Senior Associate, Compliance as a Service

Dedham, MA · On-site +1

$80K - $132K/yr

Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...

Trucordia

Producer - Personal Lines

Peabody, MA · On-site +1

$50K - $250K/yr

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Commercial Insurance Producer

Boston, MA · On-site +1

$50K - $250K/yr

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Commercial Insurance Producer

Framingham, MA · On-site +1

$50K - $250K/yr

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Producer - Personal Lines

Framingham, MA · On-site +1

$50K - $250K/yr

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

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Showing results 41-60

All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Boston, MA

Remote Chat Text Support information

See Boston, MA salary details

$15

$28

$48

How much do remote chat text support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote chat text support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

How do you become a remote chat text support agent?

To become a remote chat text support agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with support tools like live chat software. Training is often provided online, and a reliable internet connection is essential for remote work.

Are remote chat text support jobs legit?

Remote chat text support jobs are legitimate roles in customer service that involve assisting customers via online messaging platforms. They typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information.

How much do remote chat text support jobs pay?

Remote chat text support jobs typically pay between $10 and $20 per hour, depending on experience, company, and location. Some roles may offer additional incentives or bonuses, and proficiency with chat platforms and customer service skills are often required.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Boston, MA? For Remote Chat Text Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Boston, MA look for? The top searched job categories for Remote Chat Text Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Chat Text Support jobs? Cities near Boston, MA with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Temporary Telephone Surveyor, Inner City Capital Connections

ICIC

Boston, MA • Remote

$25/hr

Temporary

Posted 2 days ago

New

Job description

Overview

The Initiative for a Competitive Inner City (ICIC) is a national nonprofit founded in 1994 by Harvard Business School professor Michael Porter. ICIC drives inclusive economic prosperity in under-resourced communities through innovative research and programs to create jobs, income, and wealth for local residents. Informed by our research, ICIC has developed and supported highly effective initiatives for underserved businesses to meet entrepreneurs' most pressing needs. At ICIC, you will work with talented, creative, and committed professionals in a collaborative culture dedicated to excellence and innovation.


Program Overview

Inner City Capital Connections (ICCC) is a program offered by ICIC, dedicated to providing the leaders of small businesses in under-resourced communities with education and coaching to help them cultivate long-term sustainable growth. This free, 40-hour program is designed for busy executives of all expertise levels, fostering their ability to advance their businesses and make a positive impact in the communities they serve.

Position Summary

ICCC is launching their annual Impact Survey to assess the impact of the ICCC program on their business. The Telephone Surveyor will be responsible for calling alumni of ICIC programs to complete the survey either over the phone or at their earliest convenience.

This is a temporary remote position, lasting approximately 12 weeks, reporting to the ICCC Data Lead.

Duties and Responsibilities

  • Engage with program alumni via phone, text, and email outreach to encourage alumni to complete survey
  • Encourage alumni to complete survey over the phone with you
  • Familiarize yourself with ICIC programs to best answer questions from alumni
  • Provide daily reporting on calls made and outcomes
  • Track materials and call data within Google Workspace
  • Follow-up appropriately with businesses as needed
  • Assisting team members with additional tasks as needed including conducting outreach to prospective applicants and current program participants.


Qualifications

Education:An Associate's degree is desired, but a High School Diploma and related work experience may be substituted.

Work Experience:Must have previous experience in cold calling or telephone outreach to large call lists. Experience with sales, customer service, telemarketing, or in call centers is preferred.

Communication Skills:Strong written and oral communication skills preferred.

Technology Requirements: Candidates must have access to their own computer capable of accessing Google Workspace, as well as a device (computer or smartphone) capable of making calls through ICIC's phone platform, Dialpad. A stable, reliable internet connection is required. Candidates must also have access to a quiet space with minimal background noise, suitable for conducting phone calls with program alumni. Prior experience with Google Workspace is preferred.

Application Details

Interested candidates should submit their resume through our online application. This is a temporary full-time position with an expected duration of approximately 12 weeks. It is a remote work opportunity, but please note that ICIC is currently only able to employ individuals in the following states: AL, CA, CO, FL, GA, IL, MA, MD, MI, NC, NJ, NY, OR, PA, TX, VA.

ICIC is dedicated to fostering a diverse and inclusive organization. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender identity, family status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.

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