ZipRecruiter

Log In

2

Remote Chat Text Support Jobs in Boston, MA (NOW HIRING)

Jobs for Humanity

Online Producers

Boston, MA · Remote

$15 - $16/hr

... via chat, text, or phone support. Essential Job Functions Support a variety of online webinar ... Remote #LI-ME1 Unless otherwise noted, applications will be accepted for a minimum of three (3) ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Vault Roofing

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Cumberland, RI · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

next page

Showing results 1-20

All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Boston, MA

Remote Chat Text Support information

See Boston, MA salary details

$15

$28

$48

How much do remote chat text support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote chat text support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Boston, MA? For Remote Chat Text Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Boston, MA look for? The top searched job categories for Remote Chat Text Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Chat Text Support jobs? Cities near Boston, MA with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Boston, MA as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 46% In-person, 9% Hybrid, and 45% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Online Producers

Jobs for Humanity

Boston, MA • Remote

$15 - $16/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Company Description
Jobs for Humanity is collaborating with Upwardly Global and with Franklincovey to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Franklincovey
Job Description

"We enable greatness in people and organizations everywhere. "FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
Job Title: Producer
Division & Department: Corporate Client Support
Status: On-Call Hourly
Reports to: Director, All Access Care
Location: Remote - Anywhere in the contiguous United States
Wage: $15-16/hour
Job Summary
The primary role of the Live Online Producer is to provide excellent customer service to our clients as well as consultants. You will provide technical support as well as support client engagement during live online webinars via chat, text, or phone support.
Essential Job Functions
Support a variety of online webinar platforms including Zoom, Webex, & Microsoft Teams. Must be willing to learn additional platforms as needed.
Build strong relationships with clients and internal facilitators by providing clear communication and creative solutions to problems that may arise. This may include a short meeting prior to a webinar, logging into the session early, and being available for debriefing.
Troubleshoot audio/visual connection issues and provide ongoing technical support throughout the webinar such as muting attendees where needed or managing audio cues.
Provide feedback to improve the webinar experience for participants and facilitators.
Assist facilitators with administrative tasks such as capturing participant comments, distributing digital participant material, and taking attendance if needed.
Assist in other projects and administrative tasks as requested.
Basic Qualifications
1+ years of experience in customer service and/or call centers.
Preferred Skills & Experience
Some college
Ability to read and speak in Spanish
Proficiency with Outlook, Google Drive, and MS Teams.
Critical thinker with the ability to troubleshoot and adapt quickly.
Motivated team player with a strong work ethic who thrives in a fast-paced environment.
Available to work a flexible schedule that meets the demands of an international audience.
#LI-Remote
#LI-ME1
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
Employer Information
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/ .
For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/ .
FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.
Direct Reasonable Accommodation requests [email protected].
For our Privacy Policy, please visit https://www.franklincovey.com/privacy (https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp) .

Apply