ZipRecruiter

Log In

2

Remote Chat Text Support Jobs in Boston, MA (NOW HIRING)

Firefly Health

Care Guide

Watertown, MA · Remote

$28/hr

... chat responsiveness, and follow-up accuracy, and performs other duties as assigned to support team ... Our office is in Watertown, Massachusetts, but we've developed a robust remote working structure to ...

Firefly Health

Care Guide

Watertown, MA · On-site +1

$28/hr

... chat responsiveness, and follow-up accuracy, and performs other duties as assigned to support team ... Our office is in Watertown, Massachusetts, but we've developed a robust remote working structure to ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.

VibeIQ

Senior Customer Success Manager

Boston, MA · On-site +1

Ongoing Support & Escalation Management * Serve as the point of contact for escalations and issue ... We will never extend a job offer via text message or chat application, or without a formal ...

Flock

Field Deployment Specialist

Boston, MA · Remote

$60K - $80K/yr

Install and configure hardware including cameras, drone docks, and supporting infrastructure ... An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of ...

Mass General Brigham

BFT - Research Assistant

Somerville, MA · On-site +1

$17.50 - $21.80/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Remote position • Proficiency in English, Ukrainian, and Russian languages required. • The ...

Insight Global

Software Engineer

Boston, MA · Remote

$65 - $85/hr

REMOTE W2 Work Authorization required Job Summary: Our client is building the next generation of ... The team operates within Agile delivery pods supporting product development, backlog execution ...

Bright Vision Technologies

AI Data Engineer

Lexington, MA · Remote

$100K - $150K/yr

AI Data Engineer - Remote Bright Vision Technologies is a technology consulting and software ... Design and operate large-scale data pipelines supporting AI training, evaluation, and continual ...

New

Bright Vision Technologies

AI Data Engineer

Westford, MA · Remote

$100K - $150K/yr

AI Data Engineer - Remote Bright Vision Technologies is a technology consulting and software ... Design and operate large-scale data pipelines supporting AI training, evaluation, and continual ...

previous pagenext page

Showing results 21-40

All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Boston, MA

Remote Chat Text Support information

See Boston, MA salary details

$15

$28

$48

How much do remote chat text support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote chat text support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

How do you become a remote chat text support agent?

To become a remote chat text support agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with support tools like live chat software. Training is often provided online, and a reliable internet connection is essential for remote work.

Are remote chat text support jobs legit?

Remote chat text support jobs are legitimate roles in customer service that involve assisting customers via online messaging platforms. They typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information.

How much do remote chat text support jobs pay?

Remote chat text support jobs typically pay between $10 and $20 per hour, depending on experience, company, and location. Some roles may offer additional incentives or bonuses, and proficiency with chat platforms and customer service skills are often required.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Boston, MA? For Remote Chat Text Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Boston, MA look for? The top searched job categories for Remote Chat Text Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Chat Text Support jobs? Cities near Boston, MA with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Remote Accountant (Full-Time)

Supporting Strategies

Boston, MA • On-site, Remote

$72K - $75K/yr

Full-time, Part-time

Re-posted 21 days ago

Job description

Are you an experienced accounting professional who would love a part-time, work-from-home position allowing you to achieve the optimal work/life balance that you have always dreamed of? Would you enjoy using your accounting expertise to remotely help businesses thrive and support multiple clients without having a draining tax season, all from the comfort of your own home office?
If you're interested in working full-time during traditional daytime business hours (8:00 am - 5:00 pm EST, CST, MST, or PST) and embracing new technology, then we may have the perfect opportunity for you!
What We Do...
Since 2004, we have been empowering business owners by taking bookkeeping and operational support functions off their plates allowing them to focus on their core business. Supporting Strategies' experienced professionals use our cutting-edge cloud-based platform, virtual infrastructure, and proven process to deliver a suite of outsourced transactional, full-cycle accounting services.
Supporting Strategies has over 100 offices throughout the U.S. and is continuing to grow rapidly! This momentum has created fantastic opportunities for accountants who thrive on providing exceptional client service while seeking optimal work-life balance as well as the strength of a network community of over 800 employees nationwide.
What You'll Do...
The responsibilities associated with this role are organized into areas that are very important to Supporting Strategies as an organization. We have purposely chosen the word "delight" when defining these responsibilities because it appropriately captures how passionate we are about these initiatives, and we naturally hope you will share in our sentiment. Your day-to-day will shift as you grow in the organization and into your role; but you can expect to work directly with clients, discover and implement software, manage and document our internal workflow and provide guidance to your clients.
Client Delight - Building Great Client Relationships
  • Provide exceptional accounting and operational service to our clients.
  • Demonstrate a thorough understanding of professional accounting and bookkeeping practices.
  • Support client onboarding process for all assigned client engagements in accordance with defined process.
  • Execute, as applicable, processes related to accounts payable and accounts receivable management, bookkeeping entries, closing the books monthly as well as preparing financial reporting and analysis.
  • Collaborate with your manager and other Associates on your team to ensure all clients are delighted with our services through timely and effective communication.
  • Manage day-to-day relationships with clients while performing within established processes and budget parameters.
  • Identify and recommend to your manager areas where Supporting Strategies may be able to provide additional services or tools to drive additional client value and efficiency.

Team Delight - Creating a Satisfying & Collaborative Virtual Environment
  • Participate in recurring team and one-on-one video check-in meetings to ensure you are aligned for success.
  • Confidence in learning and embracing new technology to solve client issues.
  • Embrace coaching and feedback provided by your manager and implement changes as needed to help meet team and client goals.

What You've Done...
  • A minimum of a bachelor's degree in Accounting, Finance, or Business.
  • 5+ years of full-cycle accounting experience (e.g accounts payable, accounts receivable, closing books monthly and preparing financial reporting and analysis).
  • 1+ years of transactional accounting experience using QuickBooks or NetSuite
  • Experience in a multi-client environment highly preferred.
  • Capacity and commitment to work during business hours (8:00 am - 5:00 pm EST, CST, MST, or PST).
  • Managed day-to-day relationships with clients while performing within established processes and budget parameters.
  • Exhibited a passion for and sense of personal satisfaction in delighting clients and helping businesses succeed.
  • Commitment to maintain the highest level of confidentiality while working with client data.

IND1
Pay range
Pay Range
$72,000-$75,000 USD
As online scams are rampant, don't fall victim to fraud. Supporting Strategies will never seek payment from you or request personal information from you prior to extending a job offer. Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat.
Supporting Strategies is deeply committed to creating a diverse and inclusive workforce. A diverse workforce is not just attained but isbuilt upon a culture of inclusion and belonging. Supporting Strategies is an Equal Opportunity Employer.

Apply