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Remote Chat Support Jobs in Decatur, GA (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... As a Live Chat Agent, you will be responsible for providing timely and accurate support to our ...

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See Decatur, GA salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote chat support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
More about Remote Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Decatur, GA? The most popular types of Chat Support jobs in Decatur, GA are:
What are popular job titles related to Remote Chat Support jobs in Decatur, GA? For Remote Chat Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Decatur, GA look for? The top searched job categories for Remote Chat Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Chat Support jobs? Cities near Decatur, GA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,897 per year, or $25.4 per hour.

Live Chat Support Representative at CityGreen Services Atlanta, GA

City Green Inc

Atlanta, GA • Remote

$31 - $34/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Live Chat Support Representative – Remote Live Chat Support Representative job at CityGreen Services. Atlanta, GA. This is a remote position.

Position: Live Chat Support Representative Location: United States (Remote) Company: CityGreen Services CityGreen Services is a leading provider of sustainable landscaping solutions for commercial and residential properties. Our team is dedicated to creating and maintaining beautiful outdoor spaces using environmentally-friendly methods. We are a forward-thinking company, always seeking innovative ways to improve our services and contribute to the well-being of our community.

Job Summary CityGreen Services is seeking a highly motivated and customer-focused individual to join our team as a Live Chat Support Representative. In this role, you will be responsible for providing efficient and effective support to our clients through our live chat platform. As a representative of our company, you will play a key role in ensuring our customers are satisfied with our services and have a positive experience with our brand.

Pay: $31 - $34 per hour Key Responsibilities Provide timely and accurate responses to customer inquiries and complaints through our live chat platform Troubleshoot and resolve customer issues related to our services, policies, and procedures Collaborate with different departments within the company to expedite and resolve complex customer issues Keep detailed records of all customer interactions and take necessary steps to follow up and resolve any outstanding concerns Generate and maintain reports on customer feedback, inquiries, and issues for management review Continuously stay updated on company products, services, and policies in order to provide accurate and up-to-date information to customers Identify opportunities to improve customer satisfaction and make recommendations to management Qualifications High School Diploma or equivalent required; some college-level courses preferred 1-2 years of customer service experience in a fast-paced environment Excellent written and verbal communication skills Strong multitasking and problem-solving abilities Ability to remain calm and professional in stressful situations Familiarity with landscaping or sustainable services is a plus Proficient in Microsoft Office and customer service software Flexible availability to work nights, weekends, and holidays as needed Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays Professional development and training opportunities Fun and collaborative work environment CityGreen Services is an equal opportunity employer. We value diversity and inclusivity in our workplace and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are looking for individuals who share our passion for sustainable practices and customer satisfaction.

If you are a team player with excellent customer service skills, we want to hear from you! Apply now to join our growing team at CityGreen Services. #J-18808-Ljbffr

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