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Remote Chat Email Jobs (NOW HIRING)

Sinch

Account Manager I

Atlanta, GA · Remote

... chat, email, inbound calls, and outbound outreach. This is a fully remote opportunity for a sales professional who is passionate about helping businesses improve customer communication through ...

Sinch

Account Manager I

Atlanta, GA · On-site +1

... chat, email, inbound calls, and outbound outreach. This is a fully remote opportunity for a sales professional who is passionate about helping businesses improve customer communication through ...

Sinch

Account Manager I

Atlanta, GA · Remote

... chat, email, inbound calls, and outbound outreach. This is a fully remote opportunity for a sales professional who is passionate about helping businesses improve customer communication through ...

KURV

Customer Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone ... Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.

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All JobsRemote Chat Email Jobs

Remote Chat Email information

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$71.5K

$102.7K

$145.5K

How much do remote chat email jobs pay per year?

As of Jun 17, 2026, the average yearly pay for remote chat email in the United States is $102,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
More about Remote Chat Email jobs
What cities are hiring for Remote Chat Email jobs? Cities with the most Remote Chat Email job openings:
What states have the most Remote Chat Email jobs? States with the most job openings for Remote Chat Email jobs include:
What job categories do people searching Remote Chat Email jobs look for? The top searched job categories for Remote Chat Email jobs are:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in the United States as of June 2026, with employment types broken down into 41% Full Time, 50% Part Time, and 9% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $102,749 per year, or $49.4 per hour.

Account Manager I

Sinch

Atlanta, GA • Remote

Full-time

Posted 9 days ago

Job description

Account Manager I - SMB Sales (Messaging & Email Solutions)

  • Job Type: Full-Time
  • Work Setup: Fully Remote, Based in PH
  • Schedule: US Business Hours
  • Industry: SaaS / Communications Technology / Messaging & Email Solutions
  • Reports to: Sales Manager

Why do we have this role?

We are looking for a motivated, results-driven, and customer-focused Account Manager I to join our growing Sales team. This role is responsible for driving revenue growth by selling SaaS-based communication solutions including business texting, email delivery, and customer engagement platforms to small and medium-sized businesses across the United States.

The ideal candidate has experience managing the full sales cycle - from prospecting and qualification to demos, closing, onboarding, and account expansion. This individual should thrive in a fast-paced environment, be highly organized in pipeline management, and possess strong communication skills across multiple customer channels including chat, email, inbound calls, and outbound outreach.

This is a fully remote opportunity for a sales professional who is passionate about helping businesses improve customer communication through innovative SaaS solutions.

What do you do in the role?

  • Manage the full sales cycle from lead qualification to closing and account handoff.
  • Prospect and engage business owners and decision-makers across various industries in the US market.
  • Conduct product demonstrations and present tailored communication solutions based on customer needs.
  • Sell and support multiple SaaS platforms including texting, and email solutions such as SimpleTexting/ Sinch Engage, Mailgun, and Mailjet.
  • Handle inbound and outbound sales activities through chat, phone calls, email, and virtual meetings.
  • Build and maintain a healthy sales pipeline while accurately tracking opportunities and activities within CRM platforms.
  • Develop strong customer relationships by understanding business goals and recommending the best-fit solutions.
  • Collaborate closely with internal teams including onboarding, support, marketing, and product teams to ensure customer success.
  • Meet or exceed monthly sales quotas and KPIs.
  • Maintain a high level of product knowledge and stay updated on industry trends and competitor offerings.
  • Provide an exceptional customer experience throughout the sales process.

What experience/qualities you need to bring with you

  • At least 3-5 years of proven experience in a sales role selling SaaS products or technology solutions.
  • Experience managing the entire sales process including prospecting, discovery, demos, negotiation, closing, and pipeline management.
  • Strong background handling customer interactions through chat, email, inbound calls, and outbound calls.
  • Experience selling communication, messaging, email, or marketing technology solutions is highly preferred.
  • Ability to confidently engage with business owners and decision-makers.
  • Strong consultative selling, negotiation, and objection-handling skills.
  • Excellent verbal and written English communication skills.
  • Highly organized with strong time management and multitasking abilities.
  • Comfortable working in a quota-driven and performance-focused environment.
  • Experience using CRM and sales tools such as Salesforce and Pipedrive is a plus.
  • Self-motivated, proactive, and able to work independently in a fully remote environment.
  • Bachelor's degree in Business, Marketing, Communications, or a related field is preferred but not required.

What success looks like in this role

  • Consistently achieves or exceeds monthly sales and revenue targets.
  • Maintains accurate and organized pipeline management within CRM systems.
  • Builds strong customer relationships resulting in high conversion and retention rates.
  • Demonstrates strong product knowledge across multiple communication platforms.
  • Delivers a positive and professional customer experience across all touchpoints.
  • Collaborates effectively with cross-functional teams to support business growth.

Company Values

  • Dream Big: We challenge ourselves to think creatively, innovate continuously, and create impactful solutions that help businesses grow.
  • Win Together: We believe collaboration, accountability, and teamwork drive stronger outcomes for our customers and our organization.
  • Keep it Simple: We value clear communication, practical solutions, and creating easy experiences for both customers and teammates.
  • Make it Happen: We are action-oriented, results-driven, and committed to delivering meaningful outcomes with urgency and integrity.

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