ZipRecruiter

Log In

2

Remote Chat Email Jobs in Indiana (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

next page

Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Indiana

Remote Chat Email information

See Indiana salary details

$68K

$97.8K

$138.5K

How much do remote chat email jobs pay per year?

As of Sep 12, 2026, the average yearly pay for remote chat email in Indiana is $97,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Indiana?

For Remote Chat Email jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Indiana look for?

The top searched job categories for Remote Chat Email jobs in Indiana are:

What cities in Indiana are hiring for Remote Chat Email jobs?

Cities in Indiana with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Indiana as of September 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% Remote job distribution, with an average salary of $97,773 per year, or $47 per hour.

Technical Customer Service Representative (Remote)

Indianapolis, IN • Remote

VIPdesk Connect
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about VIPdesk Connectexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering "more human" customer service. Our core values are central to how we do business. That's why we have partnered with some of the world's best iconic brands to provide an elevated customer experience. 

The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients' customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally. 

This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards-always with a focus on providing best-in-class customer service.  

This is a remote, work-at-home position. 
What You'll Do
  • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
  • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence
  • Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
  • Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
  • Assist with device installation, app setup, and configuration
  • Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
  • Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
  • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
  • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
What You'll Need
  • 1+ years of demonstrated experience and success in customer service
  • High School diploma or equivalent
  • Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
  • Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
  • Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
  • Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
  • Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
  • Able to accurately document customer interaction details with limited errors
  • A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Preferred Qualification
  • Experience in a virtual contact center environment
  • Experience with troubleshooting apps on both iOS and Android platforms preferred
$16 - $16 an hour
Rate for the Technical Customer Service Representative, Level : $16 per hour

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. 
Who We Are      

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.     

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company's achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.     

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply