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Remote Chat Email Jobs in Indiana (NOW HIRING)

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Remote Chat Email information

See Indiana salary details

$68K

$97.8K

$138.5K

How much do remote chat email jobs pay per year?

As of Jul 11, 2026, the average yearly pay for remote chat email in Indiana is $97,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Indiana? For Remote Chat Email jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Indiana look for? The top searched job categories for Remote Chat Email jobs in Indiana are:
What cities in Indiana are hiring for Remote Chat Email jobs? Cities in Indiana with the most Remote Chat Email job openings:

Reference and Instruction Librarian - Higher Education - Remote US

MSCCN

Indianapolis, IN • On-site, Remote

$50K - $68K/yr

Full-time

Posted 4 days ago


Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role is open to CONUS, AK and HI, but SC is specifically an excluded location.
Must have the below, plus all other requirements:
  • Master's degree in Library Sciences, or its equivalent, from an ALA-accredited institution is required
  • 3-5 years or more of professional librarian experience required, or equivalent years of relevant experience.
  • Knowledge of academic library subscription databases, systems, and technology, particularly Springshare Suites.
  • Familiarity with library standards, guidelines, and best practices supported by national library organizations, such as ALA, ACRL, ARL, and DOLS.

Annual Salary: $50,790.00 - $68,570.00
Position Summary
With strategic guidance, this position serves as a student-focused, dynamic Reference & Instruction Librarian. The librarian will provide reference and instruction services for undergraduate, graduate, and doctoral students, including high-level reference assistance to students completing dissertation work. The Librarian will create and maintain synchronous and asynchronous library instruction, assist with collection development, manage subject resources, and provide outreach to the NU community.
Essential Functions:
Provides high-quality reference and instructional services to students, alums, faculty, and staff through various channels, including chat, text, phone, email, video conference, and other relevant modalities.
Contributes to assessment efforts, which includes data collection and analysis, as well as co-curricular assessment of student learning
Develops and maintains library instruction targeted to students through multiple modalities, both synchronous and asynchronous
Provides instruction for graduate and undergraduate programs, conducts general instruction for general education courses, workshops, and facilitates webinars and event series as needed, including coverage for other liaisons. Actively participates in Library instruction initiatives.
Collaborates with the entire library team to do collection development, assessment, and maintenance
Serves as the primary Library contact and information resource for assigned programs. Represents the Library at school committees and meetings, supports faculty initiatives, and provides training for faculty and staff on library initiatives, resources, and services.
Provides research support for faculty and staff by designing, advertising, and assessing faculty research support tools and initiatives.
Selects and de-selects digital materials in assigned subject areas.
Participates in Library and University committees and other operational groups as appropriate. Maintains active membership and involvement in local, state, regional, and/or national professional associations and societies. Stays current on disciplinary research and academic library services and resources through reading, involvement in professional organizations, conference attendance, and research.
Participates in library team initiatives such as guide reviews, outreach, tutorials, events, and webinars as directed. Serves as a leader as assigned.
Additional Qualifications/Responsibilities
Education & Experience:
Master's degree in Library Sciences, or its equivalent, from an ALA-accredited institution is required
3-5 years or more of professional librarian experience required, or equivalent years of relevant experience.
Second master's degree in a field outside of library science as evidence of scholarly training and understanding of disciplinary scholarship, desirable; or an equivalent combination of education and experience preferred.
Experience providing distance and/or online library services preferred
Competencies/Technical/Functional Skills:
Knowledge of academic library subscription databases, systems, and technology, particularly Springshare Suites.
Familiarity with library standards, guidelines, and best practices supported by national library organizations, such as ALA, ACRL, ARL, and DOLS.
Excellent reference and instruction skills; capable of responding to patrons with patience and professionalism.
Ability to think creatively, work independently, and adopt a solution-oriented approach to problem-solving.
Experience in designing and developing information literacy-based library instruction, including the assessment of skills and learning outcomes.
Knowledge of instructional design theories, trends, and technologies, along with experience using synchronous and asynchronous delivery systems for library instruction.
Evidence of the ability to employ various strategies to encourage retention and successfully engage diverse student populations with varying learning styles, information-seeking skills, and levels of technological competence.
Solid critical thinking skills, attention to detail, initiative, independent judgment, problem-solving, follow-up, and follow-through skills; ability to conduct research on a variety of topics.
Strong familiarity with user-facing library technology and interfaces within the adult learner environment, demonstrating a student-centered approach with a diverse student population.
Location: Remote, USA
Travel: Occasional travel possible: may include quarterly college/school meetings, commencement, and conferences, and other student support opportunities.