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Remote Chat Email Jobs in New York (NOW HIRING)

Interviews Chat

Virtual Assistant

Manhattan, NY · Remote

$50K - $70K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Managing email inboxes and scheduling meetings. * Handling light customer support (we'll train you!

brightwheel

Customer Support Specialist

Manhattan, NY · On-site +1

$19.75 - $26.75/hr

We are a distributed team with remote employees across every US time zone, as well as select ... You communicate thoughtfully and clearly, adapting your approach across chat, email, and phone. You ...

X2F

Customer Support Representative

Newark, NJ · Remote

$16.75 - $22.75/hr

Become a support superhero answering questions via chat, email, and the occasional phone call with ... Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or ...

Interviews Chat

Virtual Assistant

Manhattan, NY · Remote

$50K - $70K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Managing email inboxes and scheduling meetings. * Handling light customer support (we'll train you!

Essence Journey

Remote Customer Support Associate

Passaic, NJ · Remote

$18 - $24.75/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

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Remote Chat Email information

See New York salary details

$78.2K

$112.4K

$159.2K

How much do remote chat email jobs pay per year?

As of May 28, 2026, the average yearly pay for remote chat email in New York is $112,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $136,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in New York? For Remote Chat Email jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in New York look for? The top searched job categories for Remote Chat Email jobs in New York are:
What cities in New York are hiring for Remote Chat Email jobs? Cities in New York with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Customer Support Specialist at brightwheel, Remote (United States)

Customer Support Specialist at brightwheel, Remote (United States)

brightwheel

Manhattan, NY • On-site, Remote

$19.75 - $26.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Specialist at brightwheel, Remote (United States) Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are You are someone who genuinely cares about helping people and takes pride in delivering a high-quality customer experience. You approach problems with curiosity and a willingness to learn, and you are excited to build your skills in a fast-paced support environment. You demonstrate strong attention to detail and can follow processes and instructions accurately, ensuring customers receive clear and correct guidance.

You communicate thoughtfully and clearly, adapting your approach across chat, email, and phone. You take ownership of your work and can be relied on to follow through on tasks and customer issues end-to-end. You are organized, manage your time effectively, and can handle a high volume of work while maintaining quality.

You are open to feedback and motivated to improve every day—quickly building product knowledge, strengthening your troubleshooting skills, and becoming more efficient over time. What You'll Do Support customers (administrators, teachers, and families) across chat, email, and phone in a high-volume environment Troubleshoot product and usage issues, using available resources to identify root causes and guide customers to a resolution Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action Own customer issues from start to finish, following through until fully resolved Build deep knowledge of the brightwheel platform and stay up to date on product updates Maintain strong performance against key goals (e.g., responsiveness, quality, and productivity) Apply attention to detail when documenting cases, following workflows, and executing processes accurately Prioritize and manage multiple conversations and tasks simultaneously while maintaining a high bar for quality Partner cross-functionally (e.g., Customer Success, Product, Engineering) to escalated and resolve issues when needed Identify patterns or recurring issues and contribute ideas to improve processes and the customer experience What You Bring 1+ year of experience in customer service, support, or a similar customer-facing role (or relevant experience in education/childcare) Demonstrated ability to communicate clearly and effectively in writing and verbally Experience following structured processes and instructions with strong attention to detail Proven ability to manage multiple priorities and stay organized in a fast-paced environment Experience solving problems and helping customers navigate issues or questions Comfort using or learning new tools and systems (e.g., support platforms, CRMs, internal tools) Nice to have: Experience in a high-volume support environment Familiarity with tools like Zendesk, Intercom, or Salesforce Experience working in education or with educators/families Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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