ZipRecruiter

Log In

2

Remote Chat Email Jobs in New York (NOW HIRING)

next page

Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in New York

Remote Chat Email information

See New York salary details

$78.2K

$112.4K

$159.2K

How much do remote chat email jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote chat email in New York is $112,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $136,800.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in New York?

For Remote Chat Email jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in New York look for?

The top searched job categories for Remote Chat Email jobs in New York are:

What cities in New York are hiring for Remote Chat Email jobs?

Cities in New York with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $112,411 per year, or $54 per hour.

Travel Counselor / Contract / Remote

Motion Recruitment

NY • Remote

Contractor

Posted 4 days ago

Job description

Title: Travel Counselor

Description: 2 Month W2 contract - fully remote EST
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Expert in Global Distribution Systems Sabre
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back-office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Skills: What We’re Looking For Previous experience in travel preferably business travel and understanding of fares and ticketing rules for car air and hotel Passion for excellence in client service including proactive anticipation of needs Native GDS expertise in Sabre. Professional communication written and verbal Attention to detail Act with integrity and look after personal traveler information Possess a strong understanding of the travel industry background in business travel leisure travel or airline reservation Resolving customer issues quickly and independently Teamwork and openness to feedback

Apply