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Remote Chat Email Jobs in Florida (NOW HIRING)

Paradigm

Customer Support Specialist - LollyLaw

Miami, FL · Remote

$17.25 - $23.25/hr

Support existing customers via chat, email, and phone * Diagnose and troubleshoot client issues ... Remote working flexibility * Company culture that encourages work / life balance * 100% paid PPO ...

Inktel

Remote Customer Care Specialist (W2)

Doral, FL · On-site +1

$16.25 - $21.50/hr

The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and ...

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All JobsRemote Chat Email JobsRemote Chat Email Jobs in Florida

Remote Chat Email information

See Florida salary details

$53.4K

$76.8K

$108.7K

How much do remote chat email jobs pay per year?

As of Jul 4, 2026, the average yearly pay for remote chat email in Florida is $76,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $93,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Florida? For Remote Chat Email jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Florida look for? The top searched job categories for Remote Chat Email jobs in Florida are:
What cities in Florida are hiring for Remote Chat Email jobs? Cities in Florida with the most Remote Chat Email job openings:
Remote Chat Email jobs near you

Customer Support Specialist - LollyLaw

Paradigm

Miami, FL • Remote

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

What is the role?

We have a reputation for excellent customer service. As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.

In this role, you will:

  • Support existing customers via chat, email, and phone
  • Diagnose and troubleshoot client issues
  • Onboard new customers with training calls and check-ins
  • Continuously acquire expertise in MerusCase features
  • Write and update help center materials
  • Improve client retention
  • Work with various stakeholders to help them understand evolving client needs
  • Other duties as assigned

Qualifications:

  • 1-2 years of customer support experience
  • SaaS experience preferred
  • Strong initiative and creative problem solving
  • Strong communication skills and introspection to understand customer needs
  • Able to work well with a team and independently
  • Excellent conflict management skills
  • Experience in the legal or consulting industry advantageous

Who is the ideal candidate?

  • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
  • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
  • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
  • Excellent with user-experience design principles and data analytics

Benefits/Perks:

  • Competitive salary
  • Paid vacation + sick and parental leave
  • Remote working flexibility
  • Company culture that encourages work / life balance
  • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants