VIP Account Manager | Betty CA
Edmonton, AB · On-site +1
Proactive reactivation of players through various channels like emails, calls, SMS, and chat ... This position is initially remote, with the possibility of becoming hybrid in the future.
VIP Account Manager | Betty CA
Edmonton, AB · On-site +1
Proactive reactivation of players through various channels like emails, calls, SMS, and chat ... This position is initially remote, with the possibility of becoming hybrid in the future.
VIP Account Manager | Betty CA
Edmonton, AB · On-site +1
Proactive reactivation of players through various channels like emails, calls, SMS, and chat ... This position is initially remote, with the possibility of becoming hybrid in the future.
VIP Account Manager | Betty CA
Edmonton, AB · On-site +1
Proactive reactivation of players through various channels like emails, calls, SMS, and chat ... This position is initially remote, with the possibility of becoming hybrid in the future.
Remote Chat Email information
What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?
Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.
What are remote chat and email jobs?
Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.
What is the difference between Remote Chat Email vs Remote Customer Support?
| Aspect | Remote Chat Email | Remote Customer Support |
|---|---|---|
| Primary Role | Handling customer inquiries via chat and email | Assisting customers through various channels including phone, chat, and email |
| Required Skills | Excellent written communication, problem-solving, tech-savvy | Strong communication, multitasking, technical knowledge |
| Work Environment | Remote, digital platforms, flexible hours | Remote or hybrid, customer service platforms, flexible hours |
| Common Certifications | None mandatory, but customer service or communication courses helpful | Customer service certifications beneficial |
Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.
What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?
To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
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What job categories do people searching Remote Chat Email jobs in Edmonton, AB look for? The top searched job categories for Remote Chat Email jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Chat Email jobs? Cities near Edmonton, AB with the most Remote Chat Email job openings:
Job description
About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
About the role:
The VIP Manager plays a pivotal role in cultivating enduring relationships with our esteemed high-value clients. Our objective is to ensure the utmost satisfaction among VIPs, proactively tackle their concerns, and guide them into maximizing the benefits of our platform for their enjoyment. The VIP host is a one stop shop for all problems the portfolio customers are facing. This role requires a strong capacity for empathy, exceptional communication abilities, and an intricate grasp of VIP preferences, desires & anticipations.
What you will do:
- Daily monitoring and analysis of the VIP database to optimize players' experience throughout their engagement lifecycle.
- Proactive reactivation of players through various channels like emails, calls, SMS, and chat.
- Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers.
- Collaboration with other departments for enhanced player management efficiency.
- Development and supervision of marketing and player management strategies specifically tailored for VIPs.
- Early detection of potential VIPs.
- Act as the primary point of contact for VIP users, addressing their needs efficiently.
- Serve as a liaison between VIPs and our internal departments.
- Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers
What we're looking for:
- 1-2 years experience managing a portfolio of accounts.
- Experience within the online entertainment industry (online casino/social games/mobile games).
- Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence.
- Embraces a business-focused and sales-oriented mindset.
- Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines.
- Adaptable to work flexible shifts, including evenings, weekends, and public holidays.
What we offer:
- Discretionary bonus
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- Exclusive employee discounts and perks through Perkopolis
The salary range for this role is CAD 85,000 to CAD 100,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs.
This is a new position within our team. This position is initially remote, with the possibility of becoming hybrid in the future.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
About Betty
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