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Remote Call Center Trainer Jobs (NOW HIRING)

MDS Communications

Remote Call Center Agent

Orlando, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

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How much do remote call center trainer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Trainer, and why are they important?

To thrive as a Remote Call Center Trainer, you need expertise in contact center operations, adult learning principles, and strong communication skills, usually backed by experience in training or customer service roles. Familiarity with virtual training platforms, learning management systems (LMS), and call center software is typically required. Outstanding interpersonal skills, adaptability, and motivational abilities help trainers engage remote teams and foster a positive learning environment. These skills ensure effective knowledge transfer, high employee engagement, and improved customer service performance across distributed teams.

What is a Remote Call Center Trainer?

A Remote Call Center Trainer is a professional who develops and delivers training programs to call center employees from a remote location. They use virtual tools and platforms to teach new hires and existing staff about customer service protocols, company products, communication skills, and software systems. Their role is crucial in ensuring that call center agents are well-prepared to handle customer interactions effectively. Remote trainers often conduct live training sessions, create e-learning modules, and assess employee performance to identify areas for improvement.

What is the difference between Remote Call Center Trainer vs Remote Customer Service Supervisor?

AspectRemote Call Center TrainerRemote Customer Service Supervisor
CredentialsTraining certifications, call center experienceCustomer service experience, leadership skills
Work EnvironmentRemote, training sessions, workshopsRemote, overseeing customer service teams
Employer & Industry UsageCall centers, BPO companies, corporate trainingCall centers, customer support departments
Search & Comparison IntentTraining roles, call center trainingSupervisory roles, customer service management

The Remote Call Center Trainer focuses on developing and delivering training programs for call center agents, ensuring they meet performance standards. In contrast, the Remote Customer Service Supervisor manages and oversees customer service teams, handling escalations and ensuring quality. Both roles require call center experience, but their primary functions differ: training versus supervision.

How does a Remote Call Center Trainer effectively engage and support agents in a virtual environment?

Remote Call Center Trainers use a variety of digital tools such as video conferencing, interactive e-learning modules, and virtual breakout rooms to deliver engaging training sessions. They often schedule regular check-ins and provide real-time feedback to ensure agents are retaining key concepts and feel supported despite not being in a physical office. Building rapport and fostering team collaboration remotely can be a challenge, so trainers typically implement icebreakers, group discussions, and peer-learning activities to create a sense of community. Effective communication and adaptability are crucial, as trainers must quickly address technical issues or varying learning needs within a distributed team.
More about Remote Call Center Trainer jobs
What cities are hiring for Remote Call Center Trainer jobs? Cities with the most Remote Call Center Trainer job openings:
What are the most commonly searched types of Call Center Trainer jobs? The most popular types of Call Center Trainer jobs are:
What states have the most Remote Call Center Trainer jobs? States with the most job openings for Remote Call Center Trainer jobs include:
What job categories do people searching Remote Call Center Trainer jobs look for? The top searched job categories for Remote Call Center Trainer jobs are:
Remote Call Center Trainer jobs near you
Infographic showing various Remote Call Center Trainer job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Call Center Representative

Call Center Representative

McCarthy Tire Service

Wilkes Barre, PA • Remote

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

McCarthy Tire Service rating

4.7

Company rating: 4.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

327th of 345 rated vehicle maintenance

Job description

Job details
Job type
  • Full-time
Shift and schedule
  • 8 hour (Evening/Overnight)
  • Weekends (required)
  • Holidays (required)
Work setting
  • Remote Call Center
  • Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC)
 Full job description
The Remote Call Center Dispatcher is responsible for coordinating emergency roadside service for commercial vehicles across a network of more than 70 McCarthy Tire locations. This position serves as the primary point of contact for customers experiencing roadside breakdowns involving tractor-trailers, box trucks, straight trucks, buses, and other commercial vehicles.
Dispatchers gather critical information, determine the appropriate service response, coordinate with McCarthy Tire service locations and technicians, and provide timely updates to customers throughout the event. This is a fast-paced position that requires strong multitasking, communication, and problem-solving skills.
This is a 100% remote position supporting a 24 hours a day, 7 days a week, 365 days a year operation , including weekends and holidays.
JOB DESCRIPTION AND RESPONSIBILITIES
  • Answer inbound emergency roadside service calls from commercial fleet customers.
  • Collect accurate information regarding the vehicle, location, breakdown, and customer needs.
  • Create and manage roadside service events using company dispatch software.
  • Dispatch service requests the appropriate McCarthy Tire location or field technician.
  • Coordinate service for more than 70 McCarthy Tire locations while following established dispatch procedures.
  • Maintain communication with technicians, service locations, and customers throughout each event.
  • Provide customers with estimated arrival times (ETAs) and service updates.
  • Monitor active events to ensure timely dispatch and completion.
  • Escalate high-priority or service-impacting situations to management when appropriate.
  • Document all customer interactions, dispatch attempts, and event updates accurately.
  • Follow customer-specific procedures and service requirements for national fleet accounts.
  • Prioritize multiple active service events while maintaining accuracy and professionalism.
  • Work collaboratively with dispatchers, supervisors, and field personnel to ensure exceptional customer service.
  • Maintain confidentiality of customer and company information.
  • Meet established productivity, quality assurance, and attendance expectations.
  • Participate in ongoing training and process improvement initiatives.
REQUIREMENTS
  • High school diploma or GED required.
  • Minimum of one year of customer service, dispatch, logistics, transportation, or call center experience preferred.
  • Ability to work independently in a fully remote environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to multitask while handling multiple active service events.
  • Strong computer skills with the ability to quickly learn multiple software applications.
  • Accurate typing and data entry skills.
  • Ability to remain calm and professional in high-pressure situations.
  • Excellent organizational and time management skills.
  • Ability to follow established procedures while adapting to changing priorities.
  • Reliable high-speed internet connection suitable for remote work.
  • Quiet, distraction-free home office environment.
  • Ability to pass any required background screening.
WORK SCHEDULE REQUIREMENTS
 
  • Must be available to work assigned shifts in a 24/7/365 emergency roadside service operation.
  • Availability to work days, evenings, overnights, weekends, and holidays as scheduled.
  • Flexibility to work overtime or additional hours during periods of high call volume, severe weather, or emergency situations.
  • Punctuality and dependable attendance are essential due to the nature of emergency roadside operations.
  • Preferred Qualifications
  • Dispatch experience within the transportation, trucking, towing, fleet maintenance, or emergency roadside service industry.
  • Knowledge of commercial vehicles, including tractor-trailers, box trucks, straight trucks, buses, and trailers.
  • Experience working with GPS, mapping software, or dispatch management systems.
  • Familiarity with fleet service operations and roadside assistance procedures.
  • Experience working in a high-volume call center environment.
Work Authorization
  • Must be authorized to work in the United States
 
Why Join McCarthy Tire?
At McCarthy Tire, you’re not just starting a job you’re building a career with a company that values safety, growth, and long-term success.
Benefits include:
  • Strong safety culture with paid training
  • Weekly pay
  • Medical, vision, and dental insurance
  • Paid holidays and paid time off
  • Career growth and advancement opportunities
  • Supportive, team-oriented work environment
View our full benefits package at: www.mccarthytire.com
Equal Opportunity Employer
McCarthy Tire Service is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.

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