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Remote Call Center Quality Assurance Manager Jobs in Rochester, NY

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

... call home. No finance or insurance background needed. We'll train you and get you licensed. Why ... Following up consistently and managing your own daily activity * Attending weekly virtual training ...

Iberdrola

Manager - Projects Unit

Rochester, NY · On-site +1

$128K - $160K/yr

Understanding of quality assurance processes and implement with project structure. * Knowledge and experience in managing the execution of large high voltage transmission and substation capital

CaterTrax

Chief Technology Officer

Rochester, NY · On-site +1

The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ... SDLC), quality assurance processes, and release management practices. * Drive platform ...

Volaris Group

Chief Technology Officer

Rochester, NY · On-site +1

The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ... SDLC), quality assurance processes, and release management practices. * Drive platform ...

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Sales Consultant Remote

Spencerport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Sales Consultant Remote

Piffard, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

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Showing results 21-40

All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance Manager JobsRemote Call Center Quality Assurance Manager Jobs in Rochester, NY

Remote Call Center Quality Assurance Manager information

See Rochester, NY salary details

$37.5K

$116.5K

$176.6K

How much do remote call center quality assurance manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote call center quality assurance manager in Rochester, NY is $116,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $142,600.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.

What are popular job titles related to Remote Call Center Quality Assurance Manager jobs in Rochester, NY?

For Remote Call Center Quality Assurance Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance Manager jobs in Rochester, NY look for?

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Cities near Rochester, NY with the most Remote Call Center Quality Assurance Manager job openings:

Remote Call Center Quality Assurance Manager jobs near you

Senior Project Manager- Commercial Construction Projects

System One

Rochester, NY • Remote

$130K - $165K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Job Title: Senior Project Manager- Commercial Construction Projects Location: Rochester, New York Type: Direct Hire Compensation: $130,000.00 - $165,000.00 Contractor Work Model: Hybrid – onsite and remote

Overview The Senior Project Manager, Project Delivery (SPM) will oversee all aspects of the implementation of the Contract for a Delivery Project, or a portion of an IS Delivery Project. They are responsible for managing the financial aspects of the Project, Subcontractors, Vendors, Client relationships and delivering a safe, quality outcome the meets or exceeds Company commitments.

Responsibilities

  • Oversee all aspects of the implementation of construction contracts for commercial projects, ensuring safety, quality, timeliness, and budget adherence.
  • Manage project teams, subcontractors, vendors, and client relationships to deliver successful project outcomes.
  • Maintain a safe work environment through active site planning, safety protocol reviews, site walks, and safety meetings.
  • Lead project scope management, including setting up project management systems (Procore), and overseeing change management, documentation, and reporting.
  • Negotiate and authorize vendor purchase orders and subcontracts to meet project milestones and budget targets.
  • Establish and manage project schedules, including baseline schedules focusing on energy savings and key milestones.
  • Prepare, review, and distribute monthly project reports, cost assessments, and quality assurance documentation.
  • Ensure proper change management procedures, including RFIs, drawing revisions, and client directives are followed accurately and promptly.
  • Facilitate effective communication with all project stakeholders through meeting agendas, minutes, and risk mitigation planning.
  • Build and maintain strong relationships with subcontractors, vendors, and clients to achieve predictable, successful project delivery.
  • Manage and develop project management staff to ensure consistent performance and growth.

Requirements

  • Bachelor’s degree in Construction Management, Engineering, or related field.
  • 8+ years of experience in commercial construction project management.
  • Effective communication skills—verbal, written, and presentation.
  • Proven leadership ability with a resourceful approach to resolving issues and motivating teams.
  • Ability to multitask and perform additional duties as necessary.
  • Experience managing projects in healthcare, higher education, or industrial campus facilities is preferred.
  • OSHA 30, CPR, and First Aid certifications are highly desirable.
  • Experience working with mechanical or electrical contractors is a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1 #LI-JB1 Ref: #260-Eng NY Transit

System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

View All System One Jobs