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Remote Call Center Quality Assurance Manager Jobs in Rochester, NY

MVP Health Care

Care Center Representative

Rochester, NY

$15.25 - $19.75/hr

... after call work, schedule adhere and quality assurance. * Correctly responds to all Department of Health audit calls on a consistent basis. * Acts as a liaison between our internal and external ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

Mindex

Software Engineering Manager - Remote

Rochester, NY · On-site +1

$120K - $173K/yr

Partner with Product, UX, QA, Support, CloudOps, and other stakeholders to align priorities, manage dependencies, and deliver exceptional customer outcomes * Lead technical response efforts for ...

Mindex

Software Engineering Manager - Remote

Rochester, NY · On-site +1

$120K - $173K/yr

Partner with Product, UX, QA, Support, CloudOps, and other stakeholders to align priorities, manage dependencies, and deliver exceptional customer outcomes * Lead technical response efforts for ...

Butler/Till, Inc.

Software Quality Engineer

Rochester, NY · On-site +1

$61K - $97K/yr

Develop effective validation approaches, reusable QA coverage, and documentation based on business ... Experience using bug tracking and test management tools (JIRA, TestRail, Zephyr, or similar)

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

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Remote Call Center Quality Assurance Manager information

See Rochester, NY salary details

$37.5K

$116.5K

$176.6K

How much do remote call center quality assurance manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote call center quality assurance manager in Rochester, NY is $116,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $142,600.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.

What are popular job titles related to Remote Call Center Quality Assurance Manager jobs in Rochester, NY?

For Remote Call Center Quality Assurance Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance Manager jobs in Rochester, NY look for?

The top searched job categories for Remote Call Center Quality Assurance Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Call Center Quality Assurance Manager jobs?

Cities near Rochester, NY with the most Remote Call Center Quality Assurance Manager job openings:

Remote Call Center Quality Assurance Manager jobs near you

Care Center Representative

MVP Health Care

Rochester, NY

$15.25 - $19.75/hr

Full-time

Posted 29 days ago

MVP Health Care rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance

Job description

Join Us in Shaping the Future of Health Care
At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
What's in it for you:
  • Growth opportunities to uplevel your career
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
  • Competitive compensation and comprehensive benefits focused on well-being
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity
Are you passionate about delivering exceptional customer service and helping others navigate their healthcare benefits? We are seeking a Care Center Representative to serve as the first point of contact for members and customers, providing accurate information, resolving concerns, and ensuring a positive customer experience with every interaction.
In this role, you will handle inbound and outbound calls, educate members on benefits and policies, respond to Department of Health audit calls, and act as a liaison between internal and external customers. Successful candidates will demonstrate strong problem-solving abilities, attention to detail, and the ability to efficiently navigate multiple systems while maintaining strict confidentiality and high-quality service standards.
Qualifications you'll bring:
  • High School diploma or equivalent when possesses customer service employment experience. (Associates degree, college courses) preferred
  • Minimum 1 - 3 years customer service experience and/or relevant office experience required
  • Experience in positions where adherence to strict confidentiality is required
  • Strong problem solving skills with effective oral and written communication skills
  • Have strong interpersonal skills and exhibit good judgment
  • Demonstrated excellent customer service skills including superior accountability and follow through
  • Demonstrated PC skills using Microsoft applications
  • Power strip with 4 to 6 outlets that has an Integrated circuit breaker that cuts power to your extension cord should it experience overvoltage or overheating
  • Bilingual (Spanish speaking) excellent telephone/communication skills

Your key responsibilities:
  • Provides optimum customer service as required to maintain existing members and prevent cancellations.
  • The Care Center Representative must take full responsibility for every call to ensure callers concerns are met.
  • Provides world class customer care to internal and external customers while consistently adhering to all call handling objectives, i.e., hold time, talk time, after call work, schedule adhere and quality assurance.
  • Correctly responds to all Department of Health audit calls on a consistent basis.
  • Acts as a liaison between our internal and external customers.
  • Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
  • Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to: short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
  • Performs data input in a highly accurate and timely manner on all customer contacts.
  • Simultaneously accesses multiple databases while addressing customer's needs.
  • Research information needed to accurately respond to customer's needs. Asks appropriate questions to ensure a clear understanding of customer's concern.
  • Clearly explains all policies and procedures on both incoming and out-going calls. On an ongoing basis, educates members about their benefits and MVP's procedures.
  • Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
  • Delivers information in a clear and confident manner.

Where you'll be:
Locate: Virtual NYS
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
$20.00-$26.60
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.

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