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Remote Call Center Manager Jobs (NOW HIRING)

Netic

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands -- immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $13.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Representative

$15.75 - $20.50/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Sales Representative

SD · Remote

$11.50 - $16.10/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Sales Representative

FL · Remote

$14.10 - $16.25/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Sales Representative

MO · Remote

$15 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Representative

$15.75 - $20.50/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Sales Representative

AR · Remote

$11/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Sales Representative

ID · Remote

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

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Remote Call Center Manager information

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How much do remote call center manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

More about Remote Call Center Manager jobs

What cities are hiring for Remote Call Center Manager jobs?

Cities with the most Remote Call Center Manager job openings:

What are the most commonly searched types of Remote Call Center jobs?

The most popular types of Remote Call Center jobs are:

What states have the most Remote Call Center Manager jobs?

States with the most job openings for Remote Call Center Manager jobs include:

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Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager - Remote

San Francisco, CA • Remote

Netic
See more jobs at Neticexternal

$20 - $26/hr

Full-time

Re-posted 23 days ago

Job description

We are Hiring!!
Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands — immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing, electrical) and ServiceTitan know-how who loves coaching people and driving results. This role is for someone who can:

  • Lead, coach, and develop a remote team of booking reps/CSRs
  • Own staffing, scheduling, and daily coverage
  • Drive KPIs: booking rate, containment, and QA scores
  • Run the QA loop and handle escalations

Requirements:

  • Deep home services experience — HVAC, plumbing & electrical (required)
  • ServiceTitan experience (required)
  • 3+ years call center experience, with 1–2+ years managing
  • Proven leadership, coaching, and mentoring skills
  • Strong English communication
  • Experience managing remote/offshore teams
  • Full-time, aligned with ET hours

Bonus if you've worked with multi-location brands, AI voice agents, or memberships/warranties.

If you're a strong leader who knows home services inside and out and can get up to speed fast, we'd love to hear from you. Apply now!