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Remote Call Center Manager Jobs in Pennsylvania (NOW HIRING)

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

$30K/yr

No formal management experience? That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help ...

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

$30K/yr

No formal management experience? That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help ...

Erie Home

$70K/yr

S.? Erie Home is looking for energetic, motivated individuals to join our team as Call Center ... Technology Requirements This is a remote position. Employees must provide themselves with the ...

The Pennsylvania State University

$36K - $53K/yr

Experience in customer service, call center, sales, client management, information technology, and/or a basic understanding of entomology. This position is a remote role with some on-site ...

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Remote Call Center Manager information

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$29.6K

$64K

$109.8K

How much do remote call center manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote call center manager in Pennsylvania is $63,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Pennsylvania?

The most popular types of Remote Call Center jobs in Pennsylvania are:

What are popular job titles related to Remote Call Center Manager jobs in Pennsylvania?

For Remote Call Center Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Pennsylvania look for?

The top searched job categories for Remote Call Center Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Call Center Manager jobs?

Cities in Pennsylvania with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,987 per year, or $30.8 per hour.

Entry Level Supervisor-Remote

InfoCision

New Castle, PA • Remote

$30K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 hours ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Entry-Level Supervisor (Remote)

$30,000/year (flexible based on experience)
Full-Time | Afternoon/Evening Shifts + 1 Weekend Day
Multiple Openings - Apply Today

Start Your Leadership Career-From Home

Ready to take the next step beyond a typical call center role?

We're hiring Remote Entry-Level Supervisors to support and coach our call center agents. This is a great opportunity for someone with customer service or sales experience who wants to grow into leadership.

No formal management experience? That's okay-we'll help you build it.

What You'll Do

  • Coach and motivate a team of remote call center agents
  • Monitor calls and provide real-time feedback
  • Help your team meet performance goals and KPIs
  • Communicate with agents via chat, phone, and video (Microsoft Teams)
  • Address performance concerns and document coaching conversations
  • Troubleshoot basic tech issues (internet, systems, etc.)

What We're Looking For

  • Customer service, sales, or call center experience
  • Strong communication and people skills
  • Interest in leadership, coaching, or team development
  • Comfortable working in a fast-paced, metrics-driven environment
  • Basic computer skills (Microsoft Office/Teams)

Preferred (not required):

  • Previous leadership, mentoring, or coaching experience

Why Join Us

  • Build leadership experience
  • Gain coaching and performance management skills
  • Opportunity for advancement

Pay & Benefits

  • Starting at $30,000/year (flexible based on experience)
  • Medical, Dental, Vision insurance
  • Retirement plan (401k)
  • Paid holidays, vacation, and sick time
  • Full-time schedule (afternoon/evening shift)
  • Must be available for at least 1 weekend day
  • Reliable internet and a quiet dedicated workspace
  • Background check may be required

We're hiring multiple candidates-APPLY NOWto get started!

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