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Remote Call Center Manager Jobs in Reading, PA (NOW HIRING)

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Remote Call Center Manager information

See Reading, PA salary details

$28.3K

$61.3K

$105.2K

How much do remote call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote call center manager in Reading, PA is $61,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What job categories do people searching Remote Call Center Manager jobs in Reading, PA look for?

The top searched job categories for Remote Call Center Manager jobs in Reading, PA are:

What cities near Reading, PA are hiring for Remote Call Center Manager jobs?

Cities near Reading, PA with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Reading, PA as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,303 per year, or $29.5 per hour.

Call Center Customer Service Advisor

Pottstown, PA • Remote

The Eastwood Company
See more jobs at The Eastwood Companyexternal

$15.75 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.

Join a team/company where:

  • the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
  • customers like to buy products to repair/restore/revive their automobiles
  • you can work in the office or at home
  • training is provided to better understand our products and systems
  • you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

As a member of the Customer Service team, you’ll:

  • help customers over phone, email and live chat with orders and problem-solve 
  • work within our computer system to place and research customer orders, as well as document conversations and actions
  • pitch in where needed to drive a positive customer experience

You'll be more successful if you:

  • take ownership for your customers
  • comfortable working with computers and learning new systems
  • make a commitment to learn about our processes
  • are pro-active and take a positive approach in problem solving
  • have good communication skills
  • have spent time shopping online
  • have experience within a call center, but not necessary
  • have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects 

Your schedule will be:

  • There are a number of schedules available for different times of the day between 9:0am - 7:00pm Eastern

Work Location:

  • Onsite (Pottstown, PA) or remote
  • If remote, you will need to have access to a minimum internet speed connection, computers will be provided, and a distraction free environment

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)

The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

EOE

The Eastwood Company participates in E-Verify.
 

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