Remote Call Center Manager Jobs in Rochester, NY

Territory Manager

Location: Wester & Upstate New York
Territory: Western NY to include Buffalo, Rochester, Syracuse areas
Position Type: Full-Time
Category: Sales

Overview

We are seeking an experienced, motivated sales professional who thrives in a fast-paced environment. With more than 20,000 SKUs spanning all retail channels and regions, Evergreen offers unmatched selling opportunities.

This role provides strong incentives tied directly to results, supported by a proven, process-driven playbook modeled after our top performers. The playbook is designed to help you use your time efficiently, deliver consistent results, and maximize earning potential.

Our retailers rely on Evergreen for partnership, expertise, and guidance—and this role plays a critical part in their success. With Evergreen, you will never be at a loss for product to sell; success requires the drive to perform and the discipline to execute.

The Role

Territory Managers partner with independent retailers across multiple channels, including hardware stores, garden centers, drug and pharmacy retailers, specialty gift shops, hospital gift stores, and more.

With over 100+ Territory Managers across North America, Evergreen is currently hiring for Western NY to include Buffalo, Rochester, Syracuse areas. 

What We Offer

Compensation & Benefits

• Base salary plus commission and annual bonus opportunities
• Potential first-year earnings of $80K-$100K+
• Monthly expense allowance and hotel per diem
• Comprehensive medical benefits, including company-paid life insurance and long-term disability
• 401(k) with company match
• Employee discounts across our family of brands

Training & Support

• Comprehensive onboarding and ongoing training
• Proven sales playbook mirror top-performing Territory Managers best habits and processes.
• In field training, coaching and collaboration by management.

Our Technology & Resources

• Advanced ordering system with real-time inventory visibility
• 24/7 online resource center for you and your customers
• Digital platform for communication, merchandising ideas, product videos, and success stories
• Access to Evergreen’s 20,000 sq. foot showroom in our Richmond, VA. Campus and Atlanta Gift markets.
• Remote showroom tours using best-in-class technology
• AMR (Autonomous Mobile Robots) supporting warehouse operations

The Ideal Evergreen Territory Manager

• Adapts quickly and embraces change, introducing new product lines up to four times per year.
• Manages and grows a portfolio of 100+ accounts independently
• Demonstrates an entrepreneurial mindset with a focus on territory growth
• Builds and maintains strong, long-term retail partnerships
• Follows Evergreen’s Territory Manager playbook, including best practices and daily habits for success
• Is motivated by performance-based income through salary, commission, and bonuses.
• Can work both face to face in retailers location and remotely via Teams. We look for a 80/20 split based on the customer base.
• Is comfortable using social media and proficient in basic Microsoft applications (Excel, Word, OneDrive)
• Is self-reliant, even-keeled, intellectually curious, and growth-minded

Who You Are

You are a relationship-driven sales professional who enjoys working with independent retailers and takes pride in helping them curate assortments that inspire their customers. You have an eye for trend, merchandising, and product storytelling, and you’re energized by bringing newness to market throughout the year.

You think like an entrepreneur, treating your territory as your own business. You value structure and process because you know consistency drives results, but you also appreciate the creativity and flexibility that comes with selling in the gift industry. You’re motivated by performance, growth, and building long-term partnerships—not just transactions.

You are comfortable using technology and data to manage your business, stay organized, and support your retailers, and you bring curiosity, adaptability, and a growth mindset to everything you do.

A Day in the Life

• Plan your week using a proven, process-driven playbook to maximize time in market
• Visit independent retailers to present new collections, review assortments, and identify growth opportunities
• Introduce trend-forward product lines and seasonal programs throughout the year
• Partner with retailers on merchandising, storytelling, and in-store strategy
• Build and maintain strong relationships while growing your active account base
• Manage a portfolio of 100+ accounts and prospect new opportunities within your territory
• Use digital tools, CRM, and reporting to track progress, plan future visits, and stay connected
• Attend Evergreen market events, showroom visits, and seasonal summits to stay ahead of trends
• End the day knowing that consistent execution of the process leads to consistent results

If you believe that process equals success, enjoy working in a trend-driven industry, and want to build meaningful retail partnerships, Evergreen offers the tools, product, and opportunity to grow a rewarding sales career. Let’s Talk Soon-