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Remote Call Center Manager Jobs in Rochester, NY

CooperVision

Sales Support Representative

Victor, NY · Remote

$18.25 - $25/hr

Sales Support Representative Victor, NY, United States (Remote) CooperVision, a division of ... Experience: 1-3 years in a call center environment required. CooperVision Customer Service ...

Diedre Moire Corp.

Insurance Underwriter

Gates, NY · On-site +1

$100K - $300K/yr

REMOTE WORK FROM HOME POSSIBLE Seeking individual with extensive underwriting and program ... management experience within Excess & Surplus lines for Transportation, Cargo or Logistics to lead ...

Diedre Moire Corp.

Insurance Underwriter

Gates, NY · On-site +1

$100K - $300K/yr

REMOTE WORK FROM HOME POSSIBLE Seeking individual with extensive underwriting and program ... management experience within Excess & Surplus lines for Transportation, Cargo or Logistics to lead ...

Diedre Moire Corp.

Insurance Underwriter

Gates, NY · On-site +1

$100K - $300K/yr

REMOTE WORK FROM HOME POSSIBLE Well established insurance company seeks a Senior Underwriter to ... Omissions and Management Risks --- Crime --- Environmental --- Umbrella Duties: • Review ...

Diedre Moire Corp.

Insurance Underwriter

Gates, NY · On-site +1

$100K - $300K/yr

REMOTE WORK FROM HOME POSSIBLE Well established insurance company seeks a Senior Underwriter to ... Omissions and Management Risks --- Crime --- Environmental --- Umbrella Duties: • Review ...

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site +1

$15.75 - $21.50/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

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All JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Rochester, NY

Remote Call Center Manager information

See Rochester, NY salary details

$29.2K

$63.1K

$108.2K

How much do remote call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote call center manager in Rochester, NY is $63,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,100.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Rochester, NY? The most popular types of Remote Call Center jobs in Rochester, NY are:
What are popular job titles related to Remote Call Center Manager jobs in Rochester, NY? For Remote Call Center Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Rochester, NY look for? The top searched job categories for Remote Call Center Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Call Center Manager jobs? Cities near Rochester, NY with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $63,080 per year, or $30.3 per hour.
Health Insurance & Authorization Specialist II

Health Insurance & Authorization Specialist II

University of Rochester Medical Center

Rochester, NY • On-site, Remote

$20.99 - $28.34/hr

Other

Posted 19 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

95th of 535 rated colleges and universities

Job description

he Health Insurance and Authorization Specialist is responsible for verifying patient insurance eligibility and coverage and securing third-party payer authorization for our urgent/emergent inpatients, observation cases, maternity, and newborn admissions and notifies Utilization Management of clinical requests during the hospital stay.  The Specialist also works closely with the uninsured/underinsured for appropriate referrals to our Financial Case Management team to assess patients for health insurance or financial assistance.  They track our Medicare patients for benefit exhaustion to ensure compliance with Medicare Life Time Reserve (LTR) consent forms and consistently exercise judgment to resolve insurance barriers on the assigned admissions to avoid billing delays.  This role involves a more significant amount of external coordination with outside agencies, including MVA/WC carriers, Motor Vehicle Accident Indemnification Corporation (MVAIC) agency, attorney offices, and works with parents to add their newborn through the NYS Marketplace or employer group.
Supervision:              Responsible for monitoring own performance on assigned tasks.  Self-directed and must make complex decisions independently.  May train other support staff.
                                   
                                    This role may have the option to work a hybrid-remote schedule and communicate daily through virtual meetings.
Salary Range:
$20.99-  $28.34 an hour
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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