ZipRecruiter

Log In

2

Remote Call Center Manager Jobs in Rochester, NY

next page

Showing results 1-20

All JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Rochester, NY

Remote Call Center Manager information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do remote call center manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for remote call center manager in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Rochester, NY? The most popular types of Remote Call Center jobs in Rochester, NY are:
What are popular job titles related to Remote Call Center Manager jobs in Rochester, NY? For Remote Call Center Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Rochester, NY look for? The top searched job categories for Remote Call Center Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Call Center Manager jobs? Cities near Rochester, NY with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Customer Resolution Specialist

Customer Resolution Specialist

Kelly Services

Rochester, NY • On-site, Remote

$24/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a part time Customer Resolution Specialist  to work at a top pharmaceutical client in Rochester, New York. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation:

  • $24.00 per hour
  • Saturday and Sunday 3-4 hours each day
  • Remote
  • Must be available for onsite training that will take place during weekdays.


What’s a typical day as a Customer Resolution Specialist? You’ll be:

  • Monitor Social Media platforms; including, Facebook, Twitter, LinkedIn, Pinterest, and Instagram
  • Manage high traffic promoted ads
  • Determine if response can be made on the public “wall” or needs to be taken offline to be handled
  • Respond to all postings from consumer within 24 hours
  • Log any reported Product Complaints or Adverse Events using the established protocol
  • Respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards.
  • Receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently.
  • Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries.
     


This job might be an outstanding fit if you:

  • Have a High School Diploma (required); Associates degree or Bachelor degree  preferred.
  • Proficient and knowledgeable in Social Media; familiar with mainstream social channels
  • High level of proficiency managing multiple systems


What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Resolution Specialist today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.