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Remote Call Center Agent Jobs (NOW HIRING)

Cubesmart

Remote Inbound Call Center Agent

Malvern, PA · On-site +1

Overview CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring ...

Foundation for California Community Colleges

$21 - $22.05/hr

Call Center Agent, Community Impact Call Center 100% Remote in California; Must live in California Limited-Term Position through 10/30/2026. We are seeking Call Center Agents to join the Foundation ...

Conduent, Inc.

Call Center Agent - Travel Benefits

NJ · Remote

$18/hr

Call Center Agent - Travel Benefits Pay Rate: $18.00/hour, which may be below your state's minimum ... Remote Role - Full Time Hours: Monday - Friday 8am - 7pm EST (an 8-hour shift will be assigned ...

Conduent, Inc.

Call Center Agent - Travel Benefits

NJ · Remote

$18/hr

Call Center Agent - Travel Benefits Pay Rate: $18.00/hour, which may be below your state's minimum ... Remote Role - Full Time Hours: Monday - Friday 8am - 7pm EST (an 8-hour shift will be assigned ...

Erie Home

$70K/yr

S.? Erie Home is looking for energetic, motivated individuals to join our team as Call Center ... Technology Requirements This is a remote position. Employees must provide themselves with the ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You will answer incoming calls from customers who want to signup, respond to inquiries, manage complaints ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

... the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ... High School Diploma or GED and previous customer service or call center experience are required.

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You will answer incoming calls from customers who want to signup, respond to inquiries, manage complaints ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

... the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ... High School Diploma or GED and previous customer service or call center experience are required.

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How much do remote call center agent jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.
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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 24% Part Time, and 8% Contract. Highlights an 38% Physical, 1% Hybrid, and 61% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Remote Inbound Call Center Agent

Remote Inbound Call Center Agent

Cubesmart

Malvern, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CubeSmart rating

6.6

Company rating: 6.6 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

9th of 27 rated removal and storage companies

Job description

Overview
CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring customer satisfaction.
Who we are:
At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
The primary functions of the Inbound Call Center Agent are to handle sales and service calls that come in from potential Customers, enter information into our database, and resolve Customer concerns while upholding the highest level of customer service. Specifically, the Inbound Call Center Agent will:
  • Communicate with customers via the telephone to furnish information requested by our customers.
  • Make recommendations based on customer's storage needs, determine location and availability of units, and complete rental reservation information.
  • Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
  • Provide outstanding customer service to customers and internal teammates.
  • Meet operational performance standards, goals and metrics.

Qualifications
Cube Smart seeks someone who enjoys Customer interaction. We want to ensure that our Customers are treated with the highest level of courtesy and professionalism.
The successful Inbound Call Center Agent (Full-time) candidate will have:
  • A high school diploma or general education degree (GED).
  • A minimum of two years of customer service and/or sales experience.
  • Sales acumen and professional demeanor.
  • Strong verbal and written communication skills
  • Strong multi-tasking and problem solving skills.
  • Ability to work well in a busy environment and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Ability to follow a call flow and close the sale over the telephone..
  • Ability to meet and exceed sales goals.
  • Must be flexible with your schedule and able to work weekends.
  • Bilingual is a plus!

Note: You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.
The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CubeSmart offers a comprehensive benefits package that includes:
Competitive Hourly Base + Monthly Bonus
  • Paid training
  • Paid Time Off - Vacation, Sick and Holidays
  • Medical, Dental & Vision Coverage
  • 401k Retirement plan with company match
  • Company paid short-term disability
  • Tuition Reimbursement
  • Teammate Discounts

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

What CubeSmart employees say

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About CubeSmart

Sourced by ZipRecruiter

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Malvern, PA, US

Year founded

2004

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