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Remote B2B Customer Service Jobs in Virginia (NOW HIRING)

ReminderMedia

Remote Account Executive

Chesapeake, VA · Remote

$65K - $125K/yr

... services provider dedicated to helping small businesses grow and retain customers through ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

ReminderMedia

Remote Account Executive

Richmond, VA · Remote

... services provider that empowers small businesses to grow and retain their customer base through ... As we continue to expand, we're seeking a driven Remote B2B Phone Sales Closer to join our high ...

MasterCard

B2B Field Marketing Manager

Arlington, VA · Remote

Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We ... Mastercard Services Marketing is seeking an experienced B2B Field Marketing Manager to help drive ...

Geear

Business Development Manager

Richmond, VA · On-site +1

$50K - $75K/yr

When you win, everyone wins, and we are proud to offer the following benefits: * Remote office, and ... Our people are focused on bringing value to our customers, growing their careers and contributing ...

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Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Virginia? For Remote B2B Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Virginia look for? The top searched job categories for Remote B2B Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Remote B2B Customer Service jobs? Cities in Virginia with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
Infographic showing various Remote B2B Customer Service job openings in Virginia as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 22% In-person, and 78% Remote job distribution.

Remote Account Executive

ReminderMedia

Chesapeake, VA • Remote

$65K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

ReminderMedia is a leading marketing services provider dedicated to helping small businesses grow and retain customers through innovative digital marketing and direct-mail solutions. Our suite of products includes branded magazines, print-on-demand postcards, and a robust digital marketing platform, all designed to empower small business owners to build lasting client relationships.

As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by connecting with business owners across the country and helping them discover the value of ReminderMedia's marketing tools. You will thrive in a fast-paced, quota-driven environment and be instrumental in expanding our client base.

Key responsibilities include:

  • Conduct high-volume outbound calls to prospective B2B clients, targeting small businesses.
  • Engage in persuasive sales conversations to identify needs and present tailored marketing solutions.
  • Handle objections effectively and close sales over the phone.
  • Maintain a consistent activity level aligned with daily outbound dialing targets.
  • Build rapport and foster long-term relationships with clients to support retention and growth.
  • Utilize provided remote equipment and technology to deliver exceptional sales performance.
  • Collaborate with internal teams to ensure seamless onboarding and client satisfaction.

Requirements

Required Qualifications:
  • Prior experience in B2B inside sales or closing, including outbound dialing and cold calling
  • Experience working in a high-volume outbound calling environment (approximately 250 dials per day)
  • Phone-based B2B selling and closing experience, conducting sales conversations and closing deals over the phone
  • English proficiency for phone-based selling
  • Available to work during Eastern Time business hours
  • Reliable high-speed internet suitable for remote sales work
  • Quiet home workspace suitable for making high-volume sales calls
Preferred Qualifications:
  • Experience selling marketing or advertising products and services to small businesses (SMB)
  • Compensation expectations within the $65k-$125k OTE range

Benefits

  • Highly competitive compensation plan that includes base pay plus an aggressive performance-based incentives (Comprehensive compensation package with On-Target Earnings ranging from $65,000 to $125,000).
  • Full benefits package includes medical, dental, vision, 401(k) with company match, paid time off, and much more.
  • Equipment needed to work remotely is provided by the company.

About Us

ReminderMedia is a leading marketing services provider that has helped over 100K small businesses grow their client base through a powerful suite of digital and direct-mail marketing tools. We are proud to be an equal opportunity employer who considers qualified applicants with criminal histories and disabilities in line with all applicable laws and will not discriminate on any basis prohibited by applicable law. Applicants requiring alternative methods of application or screening should contact a member of our recruiting team directly. By providing contact information through the application process, candidates consent to receive text messages, phone calls and emails.

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