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Remote Aws Cloud Support Engineer Jobs (NOW HIRING)

Zadara

Senior Cloud Support Engineer

We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of ... cloud environments (AWS/GCP/Azure/VMware/Openstack). * Strong troubleshooting, diagnostic, and ...

Private Label Staff

AWS Cloud Architect

Washington, DC · Remote

$66.25 - $87/hr

Overview We are seeking a Mid-Level AWS Cloud Engineer / Systems Administrator to support the design, implementation, and maintenance of a secure, scalable AWS GovCloud environment. This role will ...

Zadara

Senior Cloud Support Engineer

Charleston, WV · Remote

We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of ... cloud environments (AWS/GCP/Azure/VMware/Openstack). * Strong troubleshooting, diagnostic, and ...

Zortech Solutions

AWS Cloud Solution Architect

Richmond, VA · Remote

$66.25 - $87/hr

... Remote W2 and 1099 Visa ( Only w2) Certification--AWS Cloud Solution Architect, Network and/or ... Design and develop scalable, resilient cloud solution architectures and engineering solutions using ...

SAIC

Sr. Systems Engineer- AWS Cloud Applications

TX · Remote

$61.50 - $79.75/hr

ORA_REMOTE Description Senior Software Engineer - AWS Cloud Applications SAIC is seeking a Senior Software Engineer with strong AWS cloud application development experience to support and modernize ...

Palnar

Sr.AWS Cloud Engineer

$57 - $76.25/hr

Job Summary We are seeking a skilled and motivated AWS Cloud Engineer to design, deploy, and manage cloud infrastructure on Amazon Web Services (AWS). This role is critical in ensuring high ...

Peraton

AWS Cloud Migration Engineer

$86K - $138K/yr

Support and enhance COTS products providing file transfer and MQ services (e.g., IBM MQ, Connect ... Strong background in AWS cloud engineering and development, including experience with services such ...

CACI International, Inc.

DevSecOps AWS Engineer

$54 - $74/hr

CACI is seeking a DevSecOps AWS Engineer to join our cloud operations team on a contract supporting cloud solutions at the Department of Homeland Security. The DevSecOps AWS Engineer is primarily ...

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Remote Aws Cloud Support Engineer information

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How much do remote aws cloud support engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote aws cloud support engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote AWS Cloud Support Engineer, and why are they important?

To thrive as a Remote AWS Cloud Support Engineer, you need a strong understanding of cloud computing, networking, Linux/Windows administration, and typically a degree in computer science or a related field. Familiarity with AWS services, support ticketing systems, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator are highly valued. Excellent problem-solving skills, clear communication, and the ability to work independently are critical soft skills that set candidates apart. These skills ensure effective resolution of customer issues, maintain system reliability, and foster positive client relationships in a remote support environment.

What are some common challenges faced by Remote AWS Cloud Support Engineers, and how can they be addressed?

Remote AWS Cloud Support Engineers often encounter challenges such as troubleshooting complex cloud environments without physical access to infrastructure, managing communication across global teams, and staying current with rapidly evolving AWS services. To address these, it's important to develop strong diagnostic skills, leverage AWS documentation and internal knowledge bases, and actively participate in team meetings and chat channels to maintain clear communication. Regular training and certification can also help you stay updated with new AWS features and best practices.

What does a Remote AWS Cloud Support Engineer do?

A Remote AWS Cloud Support Engineer provides technical assistance and troubleshooting support to customers using Amazon Web Services (AWS) products and services. They help resolve issues related to cloud infrastructure, networking, security, and application deployment, often working remotely from different locations. These engineers interact with clients via email, chat, or phone, and are responsible for diagnosing problems, providing solutions, and ensuring customer satisfaction. They also contribute to internal documentation, escalate complex issues when necessary, and may assist with best practices and proactive guidance.

What is the difference between Remote Aws Cloud Support Engineer vs Remote Aws Cloud Administrator?

AspectRemote Aws Cloud Support EngineerRemote Aws Cloud Administrator
CertificationsAWS Certified Support or Solutions ArchitectAWS Certified SysOps or Solutions Architect
Work EnvironmentCustomer support, troubleshooting, technical assistanceManaging cloud infrastructure, deploying resources, maintaining systems
Primary FocusIssue resolution and technical supportSystem administration and cloud resource management

The Remote Aws Cloud Support Engineer primarily focuses on troubleshooting and resolving customer issues, providing technical support, and ensuring smooth cloud operations. In contrast, the Remote Aws Cloud Administrator manages and maintains cloud infrastructure, deploys resources, and oversees system performance. While both roles require AWS certifications and involve working in cloud environments, their core responsibilities differ, with support engineers emphasizing customer support and administrators focusing on infrastructure management.

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What cities are hiring for Remote Aws Cloud Support Engineer jobs? Cities with the most Remote Aws Cloud Support Engineer job openings:
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Remote Aws Cloud Support Engineer jobs near you
Infographic showing various Remote Aws Cloud Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Senior Cloud Support Engineer

Zadara

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Who We Are
Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture
All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded - where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity & Inclusion Mean to Us
We are 'One Team' is one of Zadara's core values and it's more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That's how we grow stronger together.
We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments. You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes.
This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset. The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability.
If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact.
Your day to day:
  • Customer Experience
  • Build and maintain strong relationships with customers.
  • Ensure a customer-first approach in all interactions and maintain high satisfaction levels.
  • Provide quality technical guidance and training.
  • Customer Support & Troubleshooting
  • Troubleshoot, design and deploy advanced L2 and L3 Networks.
  • Service, analysis and resolution of tasks and support tickets
  • Prioritize and manage several open tasks at one time.
  • Respond to tickets with urgency and clarity, according to SLAs.
  • Provide high-level technical support, following tickets through to resolution.
  • Escalate tickets to the next level providing clear incident details.
  • Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability.
  • In addition to Active On-Call, the flexibility to support occasional critical incidents that may occur on a weekend or holiday.
  • Configure servers, networking equipment, and cloud resources as needed.
  • Process & Collaboration
  • Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions.
  • Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use.
  • Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base.
  • Contribute to continuous improvement efforts in support delivery processes and tooling.
  • Other responsibilities as assigned.

What you bring :
  • 5+ years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack).
  • Strong troubleshooting, diagnostic, and problem-solving skills.
  • Solid understanding and experience in network design, CCNA level or equivalent and configuration of network devices (switches, firewalls, routers).
  • Solid experience with storage systems (SAN/NAS/Object).
  • Scripting experience (Bash, Python, etc.)
  • Excellent written and verbal communication skills, including experience working directly with customers in the areas of support.

Your education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field required; Master's degree or higher is a plus.

Benefits:
  • Paid time off
  • Medical, Dental, Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • 401(k) plan with matching
  • Basic life and AD&D

$110,000 - $130,000 a year
Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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