Remittance Supervisor Jobs (NOW HIRING)

Overview
The Assistant Remittance Processing Supervisor assists in overseeing the operations of the Central Cashiering division within the Finance Department. This position is responsible for managing the daily cash-handling activities across various departments, such as Central Cashiering, Development Services, and Environmental Health. The duties encompass ensuring the timely posting of all received revenue to the respective departments, facilitating the processing of bank drafts for Utility and Miscellaneous Accounts Receivable, and offering support to departments with cash handling training and end-of-day balancing.
Responsibilities
• In the absence of the Remittance Processing Supervisor and in the event of a discrepancy with customer payment, the Assistant Remittance Processing Supervisor will conduct audits on the cash drawer
• Provide the Senior Clerk Collectors with their till and opens the daily batch in the City's cashiering software
• Process voids and reviews all reversals
• Verify the Senior Clerk Collectors deposit slip, balancing sheet, and till
• Resolve out-of-balance conditions that occur during the balancing process
• Verify that all Senior Clerk Collectors have balanced for the day and that all deposits are sealed in tamper-evident bag at the end of the day
• Provide the armored courier with the sealed bag for delivery to the bank
• Submits and verifies that the Image Cash Letter has been submitted to Frost Bank
• Verify that the lockbox files and ACH deposits are posted daily
• Train and cross-train new and existing Senior Clerk Collectors
• Ensure all Senior Clerk Collectors comprehend and adhere to the Central Cashiering Procedures Manual
• Assist City departments with cash-handling training, including end-of-day balancing
• Prepare written procedures for cash handling and Depositing
• Oversee the provision of credit card equipment and procedures to departments, and address any merchant provider issues related to equipment
• Research, resolve, and document bank adjustments and payment corrections for Utility, Miscellaneous Accounts Receivable, and Development Services customers
• Handle the processing of voids and reviewing all reversals, ensuring accurate documentation
• Enter notes on customers' accounts to reflect errors, adjustments, or responses to researched inquiries
• Notify Utility staff in the event of a returned item from a UBO customer
• Serve as the secondary point of contact for the utility lock boxes
• Accurately input the Utility customer's bank draft information into the Utility billing software
• Enter the Misc. AR customer's automatic bank draft information into the Misc. AR billing software.
• Process cancellations of bank draft forms and submits the Utility and Misc. AR bank draft files to the financial institution, Monthly reconciliations of the suspense account are also part of the responsibilities
• Enter pay codes, maintain inventory, and generate reports on Beach Parking permits, Rain Barrels, and gas mantles
• Respond to daily research requests (in person, by phone, mail, and email) from customers and City departments
• Research may include analyzing and successfully resolving payment inquiries
• Assist Senior Clerk Collectors with payment research and the auditing of payments processed
• Process payments received by mail, walk-in customer, electronically from bank and lockboxes
• Send email notifications to department contacts for payments received electronically and by check for information to properly post payments
• Assist the Remittance Processing Supervisor in leading and managing a team of Sr. Clerk Collectors
• Assign daily tasks and monitor workflow to ensure timely and accurate processing of remittances
• Provide training, guidance, and support to the Sr. Clerk Collectors to enhance their performance and professional development
• As necessary, address and resolve employee issues and escalate them to the Remittance Processing Supervisor
• Deescalate irate UBO customers that are seeking UBO customer service assistance
• May be asked to perform other duties as assigned
Position Type and Typical Hours of Work
• Exempt - Full-Time, Monday - Friday 8:00 am to 5:00 pm
• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Qualifications
• Bachelor's Degree (BA/BS)
• Three (3) Years of Experience, progressively responsible experience in heavy cash handling.
Licenses and Certifications
Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
• Proof of Automobile Liability Insurance
• Immediate knowledge in Excel
Preferred
• Bilingual in English/Spanish
Employment Testing
Employment is contingent on passing any post-offer pre-employment screening as listed below:
• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes
Basis of Rating
A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.
Supplemental Information
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
The City of Corpus Christi is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.