Relx Jobs (NOW HIRING)

Customer Contact Center Coordinator (Onsite)

VitalChek, a LexisNexis© Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions.

About our team: At VitalChek, you're not just an employee - you're an integral part of our success story, contributing to both individuals and government agencies' success. Embrace excellence within a close team that feels like family. As a key member, you'll champion exceptional customer service, working closely with colleagues to guide customers through complex processes. Join us if you're passionate about making a difference, value teamwork, and seek a fulfilling, supportive work environment.

About the job: Work on-site at [insert agency] researching, processing, fulfilling, and shipping vital records orders.

You'll be responsible for:

• Fulfilling VitalChek premium service orders within 2 business days

• Fulfilling all other VitalChek orders

• Researching discrepancies

• Contacting customers, answering phones/emails

• Following all compliance and privacy rules

• Reporting issues with processes/systems

• Communicating with on-site management

• Attending and completing all scheduled meetings and trainings

• Managing workload to remain within stated processing time.

• Ordering supplies

Qualifications:

• Strong verbal, written, communication skills.

• Adaptability to process changes

• Ability to multi-task and manage time effectively.

• Proficient in web and PC based applications.

• Ability work independently with minimal supervision.

• High School Diploma or equivalent

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.