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Registration Project Manager

Are you excited to shape exceptional event experiences and deliver seamless registration journeys for customers?

Do you enjoy collaborating with cross-functional teams to solve complex challenges and bring innovative ideas to life?

About our TeamRX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. You will travel up to 9 times a year to manage the onsite registration process at venues typically within the US!

About the RoleThe Registration Experience Manager plays a key role in delivering seamless, engaging registration experiences across a portfolio of events. You will combine project management, problem-solving, and creativity to optimize processes, enhance customer experience, and drive continuous improvement. This role offers the opportunity to collaborate widely and see your work come to life onsite at events.

Responsibilities

• Manage all facets of the registration process for assigned shows, including budgeting, forecasting and construction of the registration websites, including content and design (in conjunction with the marketing and digital teams)

• Analyze post show surveys and customer feedback to determine action items for future registration improvements

• Monitor registration pacing and trends

• Think creatively to improve customer experience during the preshow and onsite registration process

• Analyze data to determine pain points of registration and recommend future improvements

• Develop the on-site registration layout using Visio to include counters, equipment, kiosks, electric, WIFI, signage, etc.

• Hire, train, and supervise registration personnel, vendors, temporary staff, and contractors pre-show and on-site

• Collaborate with Sponsorship Fulfillment team to ensure all sponsorships are in place while identifying new opportunities

Requirements

• Experience in registration or event operations

• Strong organizational and interpersonal skills, with the ability to manage multiple projects simultaneously

• Experience developing and analyzing budgets and forecasts

• Confident communication skills when working with vendors, agencies, associations, and internal partners

• Strong critical thinking skills and ability to solve complex problems

• Ability to work effectively in a fast paced, deadline driven environment

• Willingness to travel frequently

Work in a Way That Works for YouWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the BusinessRX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.

U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.