Regional Service Manager Jobs in Raleigh, NC (NOW HIRING)

Position Summary

The National FSE position (NFSE) is responsible for providing onsite Installation, Preventive, Corrective, and Routine Maintenance for bioMerieux customers on an asneeded basis, utilizing appropriate tools and test equipment.

Primary Duties

1. Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
2. Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
3. Troubleshoot and repair instruments using electromechanical and computer skills to the board or subassembly level.
4. Build strong customer relationships and identify potential service or sales opportunities.
5. Plan and manage a forwardlooking service itinerary in coordination with dispatchers and regional leadership.
6. Coordinate with regional teams when supporting customers outside the assigned territory.
7. Engage with purchaseorderrequired customers to schedule preventive maintenance and support revenue objectives.
8. Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
9. Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
10. Adhere to all guidelines associated with maintaining companyissued equipment, tools, fleet vehicle, and assets appropriately as well as representing bioMerieux in a professional manner at all times.
11. Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
12. Continuously develop technical, procedural, and professional skills.
13. Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
14. Participate in trade shows and provide product performance feedback to internal teams.
15. Perform all work in compliance with company quality procedures and standards.
16. Perform other duties as assigned.

Qualifications

Required Education, Training, and Experience

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.
• Must have and maintain a valid driver's license in state of residence.

Preferred Education, Training, and Experience

• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred.
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred.
• Experience in a field service role preferred.

• Experience in the principles and practices of laboratory operations preferred.

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Functional skills including critical thinking, adaptability, time management, communication, problemsolving and digital literacy.
• Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work.
• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
• Detail orientation to complete tasks without errors and produce highquality work.
• Thriving in a fastpaced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
• Effective verbal, written and presentation skills.
• Intermediate skill in MS Office tools including Outlook, Teams, Word, and Excel.

Working Conditions

• Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs.
• Travel requirement: Typical weekday travel is defined at a minimum of 80% within the US or about 42 weeks a year in overnight travel may be required. Extended travel may be required due to the large geography being supported with a combination of flights and driving to accomplish support needs and is balanced through the regional service manager.
  • Domestic travel: 80% of the time.
  • International travel: <5% of the time. International travel is not standard but may occur occasionally.
  • Typical travel equates to approximately 80% total travel, largely comprising weekday and overnight travel as needed.

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].
BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).