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Refund Processing Jobs (NOW HIRING)

Sonrava Health

RCM Refund Specialist

Orange, CA · On-site

$17 - $20/hr

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any ...

Sonrava Health

RCM Refund Specialist

Orange, CA · On-site

$17 - $20/hr

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any ...

APS Medical

Refund Processor

Toledo, OH · On-site

$17 - $18/hr

Pay: $17.00-$18.00 per hour APS Medical Billing located in Toledo Ohio, is looking for a motivated individual to join our payments team as a refund processor. Essential Duties and Responsibilities

Sonrava Health

RCM Refund Specialist

Orange, CA

$17 - $20/hr

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any ...

Sonrava Health

RCM Refund Specialist

Orange, CA · On-site

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any ...

APS Medical

Refund Processor

Toledo, OH · On-site

$17 - $18/hr

Pay: $17.00-$18.00 per hour APS Medical Billing located in Toledo Ohio, is looking for a motivated individual to join our payments team as a refund processor. Essential Duties and Responsibilities

Sonrava Health

RCM Refund Specialist

Orange, CA · On-site

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any ...

UHS

Refund Specialist

PA · On-site

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management ... Upholds "best practices" in day-to-day processes and workflow standardization to drive maximum ...

UHS

Refund Specialist

Wayne, PA · On-site +1

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management ... Upholds "best practices" in day-to-day processes and workflow standardization to drive maximum ...

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Refund Processing information

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$15

$24

$36

How much do refund processing jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for refund processing in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What is refund processing?

A Refund Processing job involves reviewing, verifying, and approving refund requests for customers. Professionals in this role handle transaction records, process payments, and ensure compliance with company policies. They may communicate with customers to resolve disputes and provide status updates. Accuracy, attention to detail, and knowledge of financial systems are essential for success in this role.

What are the typical daily responsibilities of someone working in refund processing?

Professionals in Refund Processing are responsible for reviewing refund requests, verifying transaction details, and ensuring all required documentation is complete before processing payments. They frequently communicate with customers and internal teams to clarify inquiries, resolve discrepancies, and escalate complex cases when necessary. Daily tasks also include updating records within finance or CRM systems and tracking the status of pending refunds. Accuracy, efficiency, and consistent communication are key to successfully fulfilling these duties and helping to maintain strong customer satisfaction.

What are the key skills and qualifications needed to thrive in refund processing, and why are they important?

To thrive in Refund Processing, you need strong attention to detail, proficiency in data entry, and knowledge of financial or billing procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, accounting software, and company-specific refund platforms is commonly required. Excellent communication skills, patience, and a customer-focused mindset help candidates excel in interactions with clients and colleagues. These abilities ensure that refund transactions are handled accurately, promptly, and in accordance with company policies, maintaining positive customer relationships.

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Refund Processing jobs near you
Infographic showing various Refund Processing job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

Lead Payments and Refund Specialist (Chesapeake Specialty Care)

Annapolis, MD • On-site

University of Maryland Faculty Physicians
Health Care and Social Assistance • 1 - 5K employees
Learn more about University of Maryland Faculty Physiciansexternal

$44K - $66K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

The Lead Payments and Refunds Specialist is responsible for overseeing the daily operations of payment posting and refund processing activities across all divisions. This role serves as the subject matter expert for payment reconciliation, patient credit balances, and refund management while providing guidance, training, and support to Payments and Refund Specialists. The Lead works closely with the RCM Director to ensure accuracy, compliance, process improvement, and achievement of departmental goals.

Essential Functions

  • Serve as the primary resource and mentor for the Payments and Refunds team.
  • Provide training and onboarding for new staff members.
  • Monitor work queues and productivity to ensure timely posting and refund processing.
  • Review team performance and provide feedback to support quality and efficiency improvements.
  • Assist with developing and maintaining departmental policies and procedures.
  • Escalate complex payment, reconciliation, or refund issues to the RCM Director as appropriate.
  • Support cross-functional collaboration with Billing, Follow-Up, Credentialing, and Front Office teams.

Education and/or experience

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum 5 years of experience in medical billing, payment posting, or revenue cycle operations.
  • Minimum 1-2 years of lead, supervisory, or mentoring experience preferred.
  • Strong knowledge of medical insurance plans including Medicare, Medicaid, Tricare, and commercial payers.
  • Comprehensive understanding of ERA/EOB processing, payment reconciliation, and refund management.
  • Familiarity with CPT, ICD-10, and medical billing regulations.
  • Experience with practice management systems, EHR platforms, and clearinghouses.
  • Advanced proficiency with Microsoft Excel, including reporting and data analysis.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities while maintaining a high level of accuracy.

Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.  

University of Maryland Faculty Physicians logo

About University of Maryland Faculty Physicians

Sourced by ZipRecruiter

University of Maryland Faculty Physicians, Inc. is made up of more than 1,000 faculty members from the University of Maryland School of Medicine. Our providers conduct cutting-edge research and clinical trials, and offer care in more than 40 medical specialties. With offices located all across Maryland, as well as access to services from one of the nation's leading academic medical centers, patients can receive the highest-quality care and latest treatment options available, right in their neighborhood.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1983

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