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Refund Processing Jobs (NOW HIRING)

STRS

Refund Specialist

Columbus, OH · On-site

$23.28 - $26.19/hr

Process requests for refund applications from members. * Process completed refund applications; input and review applicable data and prepare the account for proper disbursement. Follow up with ...

Global Blue

Refund Assistant

Processing of cash and cashless transactions for customers in accordance with Global Blue guidelines. Fraud prevention and security measures in cooperation with the responsible Refund Manager ...

FFAM Stafing

Refund Specialist

Greenville, NC · On-site

Communicate trends or issues with payers. * Assist with other areas of receipts processing as needed. Qualifications Two (2) years of payment refunds experience, with collections, billing, and/or ...

STRS Ohio

Refund Specialist

Columbus, OH · On-site

$23.28 - $26.19/hr

Process requests for refund applications from members. * Process completed refund applications; input and review applicable data and prepare the account for proper disbursement. Follow up with ...

STRS Ohio

Refund Specialist

Columbus, OH · On-site

$23.28 - $26.19/hr

Process requests for refund applications from members. * Process completed refund applications; input and review applicable data and prepare the account for proper disbursement. Follow up with ...

FFAM 360 Staffing

Refund Specialist

Communicate trends or issues with payers. * Assist with other areas of receipts processing as needed. Qualifications Two (2) years of payment refunds experience, with collections, billing, and/or ...

Strsoh

Refund Specialist

Columbus, OH · On-site

$23.28 - $26.19/hr

Process requests for refund applications from members. * Process completed refund applications; input and review applicable data and prepare the account for proper disbursement. Follow up with ...

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How much do refund processing jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for refund processing in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What are some typical daily responsibilities of someone working in Refund Processing?

Professionals in Refund Processing are responsible for reviewing refund requests, verifying transaction details, and ensuring all required documentation is complete before processing payments. They frequently communicate with customers and internal teams to clarify inquiries, resolve discrepancies, and escalate complex cases when necessary. Daily tasks also include updating records within finance or CRM systems and tracking the status of pending refunds. Accuracy, efficiency, and consistent communication are key to successfully fulfilling these duties and helping to maintain strong customer satisfaction.

What is a Refund Processing job?

A Refund Processing job involves reviewing, verifying, and approving refund requests for customers. Professionals in this role handle transaction records, process payments, and ensure compliance with company policies. They may communicate with customers to resolve disputes and provide status updates. Accuracy, attention to detail, and knowledge of financial systems are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Refund Processing position, and why are they important?

To thrive in Refund Processing, you need strong attention to detail, proficiency in data entry, and knowledge of financial or billing procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, accounting software, and company-specific refund platforms is commonly required. Excellent communication skills, patience, and a customer-focused mindset help candidates excel in interactions with clients and colleagues. These abilities ensure that refund transactions are handled accurately, promptly, and in accordance with company policies, maintaining positive customer relationships.

More about Refund Processing jobs
What states have the most Refund Processing jobs? States with the most job openings for Refund Processing jobs include:
What job categories do people searching Refund Processing jobs look for? The top searched job categories for Refund Processing jobs are:
Refund Processing jobs near you
Refund and Cash App Specialist, Hybrid

Refund and Cash App Specialist, Hybrid

University of Maryland Medical System

Linthicum, MD • On-site

$195K/yr

Full-time

Posted 26 days ago

Job description

Job Requirements
General Summary
Under the supervision of the CBO Billing Supervisor ensures that payments are posted, reconciled and reported accurately for all professional fee billing. Determines if applied payments should be refunded; Researches patient's accounts on all requested refunds and credit balances and completes necessary paperwork to finalize refund process.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Receives and records all non-electronic payments from lockbox or other locations on a daily basis.
2. Reconciles all payment, adjustment and refund batches to the daily journal. Resolves any out of balance batches before closing. Responsible for reporting to CBO Billing Supervisor any problems or issues on the monthly reconciliation. Keeps all batches filed chronologically by date of entry to the system. Monthly inputting post goal of a minimum of $700,000 with less than a 3% error rate.
3. Update patient demographic information into Billing System as required from information received through the lockbox.
4. Posts all manual payments, adjustments and rejections to the correct patient account. Transfers secondary balances to the correct payor or patient as the account dictates. Forwards copies of rejections or incorrect payments to the Accounts Receivable Specialist for research and resolution.
5. Informs the Billing Supervisor of any insurance payment issues (payment below fee schedule, rejection of specific services) and works to resolve the issue, as appropriate.
6. Keeps daily work and batches in an organized manner to facilitate access.
7. Posts all unapplied cash to the appropriate service and patient account. Researches all credit balance accounts to ensure balance is actual credit prior to processing refunds for both insurance and patient amounts, including receiving refund checks, producing letters to patients and sending out checks and letters.
8. Attends all mandated department trainings and staff meetings.
Work Experience
Education and Experience
1. High School Diploma or equivalent (GED) is required.
2. Three years general billing or finance experience preferred.
Knowledge, Skills and Abilities
1. Working knowledge of medical coding and insurance claims processing required.
2. Excellent typing/data entry skills are required.
3. Demonstrated knowledge of MS Office software applications such as Microsoft Excel and Microsoft Word and billing system is required.
4. Ability to maintain a culture of excellent customer service, open and friendly staff relations with all levels of staff.
5. Effective verbal and written communication and listening skills are required to interact with various individuals seeking accounting-related information.
6. Ability to work to deadlines within a stressful environment during month end activities.
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $19.50-$27.31
Other Compensation (if applicable):
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.

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