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Rcc information

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$21

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How much do rcc jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for rcc in Indiana is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.73 per hour, depending on experience, location, and employer.

What is an RCC job?

An RCC (Remote Customer Care) job typically involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat. RCC professionals work remotely and are responsible for ensuring customer satisfaction by resolving problems efficiently. Strong communication skills, technical knowledge, and problem-solving abilities are often required. Many RCC roles exist in industries like e-commerce, telecommunications, and IT support.

What are the key skills and qualifications needed to thrive in the Rcc position, and why are they important?

To thrive as an RCC (Remote Customer Care representative), strong verbal and written communication, excellent problem-solving abilities, and customer service experience are essential. Familiarity with CRM software, ticketing systems, and common office productivity tools is often required. Interpersonal skills, patience, and the ability to work independently are critical soft skills for excelling in this position. These skills are important to effectively resolve customer issues and ensure a high standard of customer satisfaction in a remote work environment.

What are some common challenges RCCs face when working remotely, and how can they be addressed?

RCCs often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining productivity without in-person supervision. Staying organized and using strong time-management techniques can help mitigate these issues. Many companies provide ongoing training, team chat platforms, and regular virtual meetings to support remote employees and encourage collaboration. Building rapport with your remote team and reaching out for guidance when needed can also help overcome the isolation that sometimes comes with remote work. Proactively engaging in these resources will set you up for success in a Remote Customer Care role.

What are popular job titles related to Rcc jobs in Indiana? For Rcc jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Rcc jobs in Indiana look for? The top searched job categories for Rcc jobs in Indiana are:
Rcc jobs near you
Infographic showing various Rcc job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,188 per year, or $21.7 per hour.

RCC Eligibility Specialist - Case Manager

DFR llc

Jeffersonville, IN • On-site

$18/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
THIS POSITION IS LOCATED ON-SITE IN JEFFERSONVILLE, IN.
The Eligibility Specialist is responsible for processing applications and completing case maintenance activities such as changes to cases in the State eligibility system and ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures. Additionally, the Eligibility Specialist is responsible for handling inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including: IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
Responsibilities
  • Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
  • Checks various system interfaces and exchanges to verify Customer information.
  • Assist in answering all in-coming phone calls from customers.
  • Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
  • Contacts customers to clarify eligibility information if necessary.
  • Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
  • May educate customers on basic program services and eligibility requirements.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Maintains updated knowledge of project and corporate policies and procedures.
  • Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
  • Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
  • Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.
  • Meets all performance requirements associated with eligibility processes.
  • Performs other duties as may be assigned by management.
Qualifications
  • High School Diploma, GED or equivalent certification required. Some college preferred.
  • Experience with social services preferred; Indiana Eligibility experience strongly preferred.
  • Strong critical thinking and problem-solving skills.
  • Works on assignments that are moderately difficult, requiring judgement in resolving issues.
  • Understands implications or work and makes recommendations for solutions.
  • Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
  • Strong interpersonal skills.
  • Ability to build positive relationships among customer and state eligibility consultants.
  • Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member, as well as independently.
  • Must be able to remain in a stationary position for an extended period of time.
  • Work is constantly performed in an office environment. You will be provided an extensive training program to give you the skills to be successful in this role. The position starts at $18/hr. This role offers paid time off, benefits, and a 40-hour work week of Monday-Friday 8:00 AM - 4:30 PM local time, with a 30-minute lunch.
If you are looking for a position that could be the start of your career, apply now for immediate consideration.
Physical Requirements:
  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.
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