Ram Computer Services Jobs (NOW HIRING)

RAM Center Assistant

Staff Non-exempt Boston, Massachusetts

Apply

Description

This Position serves as the first level of contact for the constituencies served by the RAM Registration and Financial Center. It entails clearly and concisely disseminating information regarding policies, procedures, and Registration and financial information to all those who inquire in person, via telephone, and online.

Competencies: Strong customer service, problem solving, and analytical skills. Fluency in operation of computers and job-related software programs, skill in intrapersonal relationships, and effectively communicating with internal and external constituents. This position works daily with the RAM Center Manager, RAM Assistants, and functional offices within the center. Physical presence in the center is vital.

Primary/Principal Responsibilities:

Service Delivery

• Provide effective and comprehensive customer service to Suffolk University students and families through in person, email, and phone inquiries for Student Accounts, Student Financial Services, and University Registrar’s Office functions.

• Process on the spot services such as but not limited to requests for unofficial transcripts, enrollment verifications, student employment onboarding, Workday navigation assistance and troubleshooting, collecting Financial Aid documentation, and scheduling appointments.

• Process incoming documents as they relate to the individual areas.

• Collaborate with the home office specialists to appropriately resolve or triage escalated cases.

Project Support

• Assist RAM Center Manager with projects including but not limited to data entry and document collection projects, student outreach projects, and others.

• Represents the RAM Center/SFS at Showcase events and other projects as needed.

Requirements/Qualifications:

• Bachelors degree preferred or Equivalent combination of education and relevant customer service experience considered.

• Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Workday Student preferred but not required.

• Excellent written and oral communication skills.

• Must be committed to providing the highest level of customer service and responsiveness.

• Demonstrated experience working in a high volume, deadline-oriented customer focused environment.

• Proven ability to work independently and collaboratively as part of a team.

• Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.

• Able to handle confidential information with discretion and tact in accordance with FERPA and university policies.

• Standard hours of this position are 8:45am to 4:45 pm, M-F but occasional weekend or morning/evening hours required.

This position has some flexibility for a hybrid remote schedule to be determined with the manager based on the needs of the office.

Salary: $25.30 - $25.50

Salary Transparency

Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Equal Opportunity Statement

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment.

As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.