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Queue Manager Jobs in Alberta (NOW HIRING)

ATCO

Real Time Analyst

Calgary, AB · Hybrid

On a Daily Basis, You'll Be Responsible Fo r Agent and Queue Management: * Continuously monitor operations in real-time, ensuring adherence to service level agreements, KPIs, and predefined metrics ...

Finning

Exchange Planner

Edmonton, AB

Responsibilities include review of salvage velocity, salvage queue management, and inventory management for salvage consumables. They are accountable for supporting Internal Fab WO Opening, salvage ...

zag creative group inc.

Estimate production time and turnaround based on current agency capacity factoring in what is already in the queue. * Track daily agency workload and manage shifts in priority as jobs move or ...

zag creative group inc.

Studio Manager

Edmonton, AB

Estimate production time and turnaround based on current agency capacity - factoring in what is already in the queue. * Track daily agency workload and manage shifts in priority as jobs move or ...

Onsite Sign

Tier 2 Technical Analyst

Edmonton, AB · On-site +1

Your documentation is thorough and consistent; tickets and IT Glue entries you write are ones your teammates can rely on. * You're adaptable and can manage a varied ticket queue without losing ...

Hays

Training Systems Analyst

Calgary, AB

Provide operational support to inquiries in the learning services ticketing queue, including triage, resolution, and escalation of tickets in accordance with defined service standards. * Manage ...

New

Optiom

Delivery Operations Analyst

Calgary, AB · On-site

CA$60K - CA$75K/yr

... queue, facilitating a release readiness conversation, and writing a process map that a new team ... Hands-on experience with work management tools such as Jira, Azure DevOps, ServiceNow, or a ...

Parkland

Salesforce Administrator

Calgary, AB · On-site

Act as the primary support contact, managing the ticket queue and conducting training for new features. Education: * Certifications: Salesforce Certified Administrator and Platform App Builder.

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Queue Manager information

See Alberta salary details

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$37

How much do queue manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for queue manager in Alberta is $30.64, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $34.13 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Alberta? For Queue Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Alberta look for? The top searched job categories for Queue Manager jobs in Alberta are:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Alberta as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $63,726 per year, or $30.6 per hour.

Real Time Analyst

ATCO

Calgary, AB • Hybrid

Full-time

Medical, Retirement

Posted 11 days ago

Job description

We're looking for a Real Time Analyst to join our diverse & vibrant team and become part of the ATCO family. ATCO Energy operates 2 lines of business comprising of its Energy and Home Services division and the Blue Flame Kitchen. We like to call ourselves the A-Team! 

ATCO Energy is a leading electricity and natural gas retailer in Alberta, providing energy solutions for homes and businesses across the province. We're committed to delivering exceptional customer experiences-and behind every great experience is a team that keeps operations running smoothly.

Reporting to the Senior Workforce Analyst, the Real Time Analyst plays a critical role in monitoring real-time service levels across telephony and digital channels. This role partners closely with contact centre leadership, workforce management, and advisors to balance demand and capacity, mitigate risks to service performance, and ensure a positive customer experience.

On a Daily Basis, You'll Be Responsible For

Agent and Queue Management: 

  • Continuously monitor operations in real-time, ensuring adherence to service level agreements, KPIs, and predefined metrics, involving closely tracking call volumes, queue lengths, call wait times, and agent availability. 
  •  Monitor agent behavior and adherence to standard contact center management applications and take appropriate action as needed. Provide timely reporting and escalation. 
  • Make real-time adjustments to staffing levels, routing rules, and call distributions based on observed trends and call volume fluctuations. This may involve reassigning agents, changing routing algorithms, or deploying additional resources to meet service level objectives. 
  • Approve requests for time-off, and all shift related activities Schedule appropriate meetings, training, and all shift activities. Accurately code in all affected systems and provide proper notification to interested parties 
  • Handle all daily sick notifications and provide appropriate reporting
  • Answer emails and requests from agents and leadership - respond to future dated requests using forecasted models and data 
  • Manage outage notification process. Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting outages are managed appropriately

Manage Outbound dialer:

  • Create weekly outbound dialer plans, ensuring various campaigns are completed within targeted timelines.
  • Assign agents to dialer work as required and as business allow 

Reporting:

  • Prepare and distribute regular performance reports, highlighting contact center performance, key metrics, and any significant deviations from targets. Document actions taken, issues resolved, and recommendations for process improvement.
  • Provide detailed statistics related to outbound campaign results

Who You Are

  • Highly analytical with a strong attention to detail

  • Comfortable making quick decisions in a fast-paced environment

  • A clear and confident communicator with colleagues at all levels

  • Organized, adaptable, and able to manage multiple priorities

  • A collaborative team player who can also work independently

  • Highly analytical with a strong attention to detail

  • Comfortable making quick decisions in a fast-paced environment

  • A clear and confident communicator with colleagues at all levels

  • Organized, adaptable, and able to manage multiple priorities

  • A collaborative team player who can also work independently

What You have

  • Diploma with 4 years of related experience, or a degree with 2 years of related experience

  • Experience in real-time analysis or workforce management within a contact centre (asset)

  • Experience with Genesys, Salesforce, or other contact centre monitoring tools (asset)

  • Advanced Microsoft Excel skills and experience with Power BI

  • Strong written and verbal communication skills

  • Ability to remain flexible as job responsibilities evolve

Why ATCO Energy

If you're not yet convinced that ATCO Energy could be the smartest career move you make, we also offer:

  • Competitive compensation, pension matching, and employee share options
  • Volunteer programs during work hours and charitable donation matching
  • Hybrid work arrangements, meetingfree Fridays, and Work from Anywhere August
  • WellBeing @ ATCO Health & Wellness Program
  • Wellness and psychologist coverage up to $3,000 per family
  • Fertility, adoption, and familysupport benefits
  • Flexible public holidays and your birthday off
  • And so much more!

At ATCO Energy, we're purposedriven to help customers feel comfortable and confident in their homes and businesses. Guided by our core values, we're shaping the future of our industry with a trailblazing mindset in a fastpaced, agile environment. We are committed to diversity, equity, and inclusion and seek team members who thrive in collaborative problemsolving and share a passion for making a difference.

This role is based in Calgary.
 

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