ZipRecruiter

Log In

1

Queue Manager Jobs in Alberta (NOW HIRING)

Elite Hire Pro

Visual Content Designer

Calgary, AB · On-site +1

Manage your own queue, plan your time, and deliver on the dates you commit to. * Take feedback well, iterate efficiently, and know when a design is done . * Keep your files, exports, and brand assets ...

previous page

Showing results 41-43

All JobsQueue JobsQueue Manager JobsQueue Manager Jobs in Alberta

Queue Manager information

See Alberta salary details

$23

$30

$37

How much do queue manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for queue manager in Alberta is $30.64, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $34.13 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Alberta?

For Queue Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Alberta look for?

The top searched job categories for Queue Manager jobs in Alberta are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Alberta as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $63,726 per year, or $30.6 per hour.

Claims Service Ambassador (Future Opportunities)

Wawanesa Insurance

Calgary, AB • Hybrid

CA$43K - CA$55K/yr

Full-time, Part-time

Retirement, PTO

Re-posted yesterday

Job description

Job ID: 10207 


Employment Type: For Future Consideration 

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. 

Working Business Language: English.
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview
As a Claims Service Ambassador, you would contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience within a fastpaced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

  • Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consistent and positive member experience.
  • Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.  
  • Within a limited scope, adjust claim in a proactive manner.
  • Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
  • Within a limited scope, evaluate losses to determine liability.
  • Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Perform other duties as assigned. 
Qualifications
  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • 2-3 years of customer service experience.
  • Able to handle large call volumes on a daily basis, within a call center environment.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent communication skills; listening, written, and spoken.
  • Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
  • Typing proficiency of 40-50 words per minute with a high level of accuracy while handling customer interactions.
  • Proficient in Microsoft Office Suite & MS Teams.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

Apply