Queue Manager Jobs in Alberta (NOW HIRING)

We are looking to hire highly motivated, best-in-class Network Technicians to join our growing team within infrastructure operations. The candidates will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand.
The position responsibilities include scaling support of several data center locations of AWS in Alberta, and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of AWS and external vendors to facilitate smooth project execution as directed by Technical Program Managers.
Ideal candidates will be highly autonomous, very detail oriented, possess strong written and verbal communication skills and have significant experience in supporting large scale, enterprise class networks

Excellent network implementation and troubleshooting skills combined with proven documentation methodology are also required. Strong written and verbal communication skills and the ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential.

In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.
Key job responsibilities
As ID Network Technician key responsibilities, Knowledge and Experience required will include the following :
Monitoring the queue for new requests, changes or projects
Plan and implement assigned project as per defined processes and standards
Estimate project requirements in terms of time, cost and resources
Follow change management guidelines during the execution of projects work with vendors as needed for the projects and monitor their work collaborate with cross functional teams including network TPM and engineers remain updated about the new technologies, processes and designs follow safety and security standards
Troubleshoot network or physical component issues as needed during deployment
Communicate with stakeholders and share regular updates, and work to remove project obstacles
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
Manage work and priorities through ticketing system and workflow
Up to 30% travel may be required
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Complete customer requests via trouble ticketing system
Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware
Familiarity with common networking terms.
Substantial background in large-scale datacenter network implementations and support of physical layer of network infrastructure.
TCP/IP networking knowledge
Broad understanding of infrastructure technologies
Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
Experience with cabling infrastructure best practices and methodologies.
Familiarity with common networking terms.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.