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Quality Service Manager Jobs (NOW HIRING)

This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards. Key Responsibilities: - Lead ...

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

Service Manager

Palmer, TX ยท On-site

$150K - $200K/yr

Service Manager Palmer, Texas Build and lead a high-performing service operation from day one ... Lead operations in a modern shop equipped to support high-quality service, repair, and installation ...

We are currently seeking a Service Manager . This position will be base out of our Agawam, MA ... Perform quality site inspections * Review and submit all service-related documents and reporting ...

Service Manager

Dayton, OH ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

Miamisburg, OH ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

West Chester, OH ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

Cincinnati, OH ยท On-site

$55K - $70K/yr

Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management ...

Service Manager

Indianapolis, IN ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

Indianapolis, IN ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

Columbus, OH ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

Cincinnati, OH ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Service Manager

Hamilton, OH ยท On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

The Service Drive Manager is responsible for ensuring that customers are provided with a high-quality service experience and that the dealership achieves its sales and service level objectives. The ...

The Service Drive Manager is responsible for ensuring that customers are provided with a high-quality service experience and that the dealership achieves its sales and service level objectives. The ...

Service Manager

Garland, TX ยท On-site

$30 - $33/hr

... quality service delivery and property readiness. KEY RESPONSIBILITIES * Lead and manage all ... maintenance operations across at least 1 apartment community ensuring consistent service standards ...

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Quality Service Manager information

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$24K

$86.2K

$158K

How much do quality service manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for quality service manager in the United States is $86,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $136,000.00 per year, depending on experience, location, and employer.

How much do quality managers get paid?

Quality Service Managers typically earn a median annual salary between $60,000 and $90,000, depending on experience, industry, and location. Salaries can increase with certifications such as Six Sigma or ISO auditor credentials and often include benefits like bonuses and health insurance.

What degree do you need to be a QA manager?

A Quality Service Manager typically needs a bachelor's degree in quality assurance, engineering, business administration, or a related field. Relevant experience, certifications such as Six Sigma or ISO auditor, and strong knowledge of quality management systems are also important for the role.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a service quality manager do?

A service quality manager oversees the delivery of services to ensure they meet company standards and customer expectations. They analyze performance data, implement process improvements, and may conduct staff training to enhance service quality. Strong communication skills and familiarity with quality management tools are essential for this role.

What is the highest salary for a QA manager?

The highest salaries for a Quality Service Manager or QA Manager can exceed $130,000 annually, especially in large organizations or with extensive experience and certifications. Senior QA managers overseeing multiple teams or complex projects tend to earn the top end of the salary range.
What cities are hiring for Quality Service Manager jobs? Cities with the most Quality Service Manager job openings:
What are the most commonly searched types of Quality Service jobs? The most popular types of Quality Service jobs are:
What states have the most Quality Service Manager jobs? States with the most job openings for Quality Service Manager jobs include:
Infographic showing various Quality Service Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $86,159 per year, or $41.4 per hour.
Service Manager

Service Manager

Valley Truck Centers

Parma, OH โ€ข On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago


Job description

Job Purpose:
- The Service Manager is responsible for overseeing and managing the service department to ensure efficient and effective service delivery to clients. This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards.
Key Responsibilities:
- Lead and manage the service team to deliver exceptional service to clients, ensuring all service requests are handled promptly and effectively.
- Develop and implement service policies and procedures to enhance operational efficiency and service quality.
- Monitor service operations and performance metrics to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to ensure seamless service delivery and address any service-related issues.
- Handle escalated customer complaints and issues, providing solutions and ensuring customer satisfaction.
- Conduct regular training sessions for service staff to enhance their skills and knowledge.
- Prepare and manage the service department budget, ensuring cost-effective operations while maintaining high service standards.
- Maintain up-to-date knowledge of industry trends and advancements to continuously improve service offerings.
- Ensure compliance with all relevant regulations and standards in service delivery.
- Foster a positive and collaborative work environment to motivate and engage the service team.

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Supplemental voluntary insurances available.
  • Life Insurance is fully funded by the employer
  • Employee assistance program
  • Employee discount
  • Paid time off
  • Birthday day off
  • Recognition for longevity
  • Parental leave
  • Referral program
  • Health Club/Recreation Center membership reimbursements
  • Employee Team Member Programs and more!

Required Education:
- Bachelor's degree in Business Administration, Management, or a related field.
Required Experience:
- Minimum of 5 years of experience in a service management role or similar position.
- Proven track record of successfully managing teams and improving service delivery.
- Experience in developing and implementing service strategies and processes.
- Familiarity with industry standards and best practices in service management.
Required Skills and Abilities:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze service metrics and implement improvements.
- Proficiency in using service management software and tools.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Customer-focused mindset with a commitment to delivering high-quality service.