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Quality Service Associate Jobs (NOW HIRING)

ConServe

Call Center Rep - Quality Service Associate

$15.75 - $20.50/hr

ConServe Quality Service Associate For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and ...

Alphabe Insight

Client Service Associate

Fayetteville, NC · On-site

$48K - $52K/yr

This role is ideal for individuals who excel in communication, enjoy working directly with clients, and are passionate about delivering high-quality service. The Client Service Associate plays a key ...

CAP Productions

Customer Service Associate

Richmond, IN · On-site

$800 - $1.2K/wk

Customer Service Associate CAP Productions, a dynamic and forward-thinking company, is pleased to ... At CAP Productions, we pride ourselves on providing high-quality service to our clients and ...

Alphabe Insight

Client Service Associate

Houston, TX · On-site

$49K - $54K/yr

Client Service Associate Catch Vibe Voice is a forward-thinking communications and client ... Problem-solving mindset with a commitment to high-quality service. * Ability to work independently ...

Grab N Geaux

Food Service Associate

Duson, LA · On-site

$10 - $11/hr

Learn preparation for all menu items in accordance with Grab-N-Geaux quality standards * Assists ... Service Associate: * Must be 18 years or older * High School Diploma, GED or equivalent work ...

Grab N Geaux

Food Service Associate

Duson, LA · On-site

$10 - $11/hr

Learn preparation for all menu items in accordance with Grab-N-Geaux quality standards * Assists ... Service Associate: * Must be 18 years or older * High School Diploma, GED or equivalent work ...

Hertz

Customer Service Associate Southwest

Houston, TX · On-site

$13 - $20/hr

Customer Service Associate Do you like to have different types of assignments and variety in your ... Do you like to be appreciated for your ability to provide helpful, quality service and getting ...

Hertz

Customer Service Associate MidAtlantic

Raleigh, NC · On-site

$13 - $20/hr

Customer Service Associate Do you like to have different types of assignments and variety in your ... Do you like to be appreciated for your ability to provide helpful, quality service and getting ...

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Quality Service Associate information

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How much do quality service associate jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for quality service associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

Is a CSA job stressful?

A Quality Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. The role often requires strong communication skills, patience, and the ability to handle difficult situations calmly.

What does a quality associate do?

A quality associate is responsible for monitoring and evaluating products, services, or processes to ensure they meet company standards and customer expectations. They often perform inspections, audits, and data analysis, using tools like checklists and quality management systems, to identify areas for improvement and maintain compliance. Strong attention to detail and knowledge of quality standards are essential for this role.

What is an associate quality services job description?

An associate quality services role involves monitoring and evaluating products, services, or processes to ensure they meet quality standards. Responsibilities often include conducting inspections, documenting findings, and collaborating with teams to improve quality, requiring attention to detail and knowledge of quality management tools. The position may require certifications such as Six Sigma or ISO standards and typically involves working in a team-oriented environment with regular schedules.

Is QA a difficult job?

Quality Service Associate roles can be challenging as they require attention to detail, strong communication skills, and the ability to follow established procedures. The difficulty level depends on the complexity of the tasks, the work environment, and the individual's experience and training.
What cities are hiring for Quality Service Associate jobs? Cities with the most Quality Service Associate job openings:
What are the most commonly searched types of Quality Service jobs? The most popular types of Quality Service jobs are:
What states have the most Quality Service Associate jobs? States with the most job openings for Quality Service Associate jobs include:
Quality Service Associate jobs near you

Call Center Rep - Quality Service Associate

Continental Service Group

Fairport, NY • On-site

$14.75 - $19/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
- Award-winning benefits packages
- monthly bonus opportunity
- Flexible schedules
- Growth opportunities
- Repeatedly named one of the Best Places to Work in Collections
- Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.
Essential Duties & Responsibilities:
  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
  • Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
  • Record Maintenance - proper management & updating of system to maximize contacts
  • Skip-Tracing - to assist in locating & contacting consumers and businesses
  • Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
  • Other duties as assigned
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST.
  • Fluent in conversational English and ability to proficiently read and write English
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
  • Ability to obtain and maintain Government Security Clearance
  • Ability to obtain and maintain State Collections Licensure
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
  • No conflicts of interest with ConServe or our Clients
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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