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Quality Service Associate Jobs in Arkansas (NOW HIRING)

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Quality Service Associate information

What does a quality service associate do?

A quality service associate monitors and evaluates customer service interactions to ensure they meet company standards. They analyze data, provide feedback, and may assist in training staff to improve service quality, often using tools like quality assurance software. Strong communication skills and attention to detail are essential for this role.

What cities in Arkansas are hiring for Quality Service Associate jobs?

Cities in Arkansas with the most Quality Service Associate job openings:

Quality Service Associate jobs near you

Customer Service Associate

APN Software Services Inc

Springdale, AR • On-site

$12.75 - $17.75/hr

Contractor

Re-posted 5 days ago

Job description

Job Title: Customer Service Associate 
Duration: 3 Months
Location: Springdale, AR 72762 (On-site position)
Schedule: 40 hours per week

Shift Details:

  • 2nd Shift: Saturday – Monday, 7:00 AM – 7:00 PM

  • Occasional option to work on Fridays

  • Training Schedule: Monday – Friday, 8:00 AM – 5:00 PM for a minimum of 3 weeks

Job Summary:

The Customer Service Associate (CSA) is responsible for managing relationships between transportation carriers, customers, and sales teams. This role requires a strong understanding of the customer’s processes and needs, and close coordination with internal teams to ensure high-quality service delivery.

Key Responsibilities:

  • Act as the main point of contact for assigned external customers.

  • Manage all aspects of the customer relationship, including responding to high volumes of emails and resolving issues efficiently.

  • Build and maintain effective working relationships with internal departments.

  • Use various dispatch and scheduling platforms (e.g., TES, LME, Four Kites, OTR, Retailix, Retail Link, UNFI, One Network, etc.) to track, coordinate, and resolve delivery and service issues.

  • Understand internal systems, policies, and procedures, as well as customer organizational structures and workflows.

  • Identify and implement cost-effective and creative solutions to delivery and service issues.

  • Represent the company positively through timely, accurate, and professional customer support.

Required Qualifications:

Education:

  • Bachelor's degree or equivalent experience in customer service or transportation/logistics.

Experience:

  • Experience in customer service roles beyond call centers.

  • Dispatching experience in logistics or transportation is a plus.

Technical Skills:

  • Proficiency with Microsoft Office applications.

  • Comfortable handling high-volume email communication (300+ emails per day).

Soft Skills:

  • Strong verbal and written communication

  • Effective conflict management

  • Ability to multi-task and manage time efficiently

  • Problem-solving and negotiation skills

  • A proactive and positive attitude


APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”