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Quality Service Manager Jobs in Virginia (NOW HIRING)

C & B Material Handling LLC

Service Manager

Ashland, VA · On-site

Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction * Drive profitable growth of service labor while managing department expenses * Create and ...

Piedmont Service Group

Service Manager

Danville, VA · On-site

The Service Manager reports to the Vice President/General Manager - Greensboro and leads the ... • Quality control through jobsite visits and process audits. • Responsible for all company ...

EchoStar

Service Manager

Chesapeake, VA

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

EchoStar

Service Manager

Chesapeake, VA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

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Quality Service Manager information

How much do quality managers get paid?

Quality Service Managers typically earn a median annual salary between $60,000 and $90,000, depending on experience, industry, and location. Salaries can increase with certifications such as Six Sigma or ISO auditor credentials and often include benefits like bonuses and health insurance.

What degree do you need to be a QA manager?

A Quality Service Manager typically needs a bachelor's degree in quality assurance, engineering, business administration, or a related field. Relevant experience, certifications such as Six Sigma or ISO auditor, and strong knowledge of quality management systems are also important for the role.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a service quality manager do?

A service quality manager oversees the delivery of services to ensure they meet company standards and customer expectations. They analyze performance data, implement process improvements, and may conduct staff training to enhance service quality. Strong communication skills and familiarity with quality management tools are essential for this role.

What is the highest salary for a QA manager?

The highest salaries for a Quality Service Manager or QA Manager can exceed $130,000 annually, especially in large organizations or with extensive experience and certifications. Senior QA managers overseeing multiple teams or complex projects tend to earn the top end of the salary range.
What are the most commonly searched types of Quality Service jobs in Virginia? The most popular types of Quality Service jobs in Virginia are:
Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Service Manager

Vertical Mechanical Group Inc

Sterling, VA

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Service Manager

At Anderson Mechanical Services, a VMG Company, we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to offer opportunities for motivated professionals who are ready to elevate their careers. When you join Anderson Mechanical Services, you become part of a close-knit, supportive team that values both its employees and clients. Here, your growth powers our success.

Position Overview:

Anderson Mechanical Services is seeking a highly motivated Service Manager to lead and oversee our commercial HVAC and plumbing service operations. This role is responsible for managing service technicians, ensuring quality customer service, and driving operational efficiency. The ideal candidate will have a strong technical background in HVAC and plumbing, excellent leadership skills, and a focus on delivering outstanding service to our clients.

Key Responsibilities:

  • Oversee daily operations of the service department, ensuring efficiency and quality service delivery.
  • Manage and support service technicians, including scheduling, training, and performance management.
  • Develop and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
  • Monitor service metrics, budgets, and profitability to drive operational success.
  • Implement and enforce safety procedures and compliance with company policies and industry regulations.
  • Assist in business development efforts by identifying service opportunities and growing customer accounts.
  • Collaborate with internal departments to optimize service operations and resource allocation.
  • Ensure timely and accurate documentation of service activities, work orders, and reports.

Qualifications:

  • 5+ years of experience in HVAC and/or plumbing service management.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and customer service mindset.
  • Knowledge of industry regulations, safety standards, and best practices.
  • Proficiency in service management software and Microsoft Office Suite.
  • Strong communication and organizational skills.

Preferred Qualifications:

  • Previous experience in a commercial HVAC and plumbing service environment.
  • Technical certifications in HVAC or plumbing are a plus.
  • Business development and sales experience within a service department.

Why Join Anderson Mechanical Services?

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

If you're a results-driven leader looking to make an impact in the HVAC and plumbing service industry, we want to hear from you! Apply today and take the next step in your career with Anderson Mechanical Services.

Apply