ZipRecruiter

Log In

1

Quality Service Manager Jobs in Virginia (NOW HIRING)

C & B Material Handling LLC

Service Manager

Ashland, VA · On-site

Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction * Drive profitable growth of service labor while managing department expenses * Create and ...

Piedmont Service Group

Service Manager

Danville, VA · On-site

The Service Manager reports to the Vice President/General Manager - Greensboro and leads the ... Quality control through jobsite visits and process audits. Responsible for all company assets ...

Piedmont Service Group

Service Manager

Danville, VA · On-site

The Service Manager reports to the Vice President/General Manager - Greensboro and leads the ... • Quality control through jobsite visits and process audits. • Responsible for all company ...

EchoStar

Service Manager

Chesapeake, VA

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

EchoStar

Service Manager

Chesapeake, VA · On-site

$63K - $90K/yr

Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

next page

Showing results 1-20

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Virginia

Quality Service Manager information

How much do quality managers get paid?

Quality Service Managers typically earn a median annual salary between $60,000 and $90,000, depending on experience, industry, and location. Salaries can increase with certifications such as Six Sigma or ISO auditor credentials and often include benefits like bonuses and health insurance.

What degree do you need to be a QA manager?

A Quality Service Manager typically needs a bachelor's degree in quality assurance, engineering, business administration, or a related field. Relevant experience, certifications such as Six Sigma or ISO auditor, and strong knowledge of quality management systems are also important for the role.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a service quality manager do?

A service quality manager oversees the delivery of services to ensure they meet company standards and customer expectations. They analyze performance data, implement process improvements, and may conduct staff training to enhance service quality. Strong communication skills and familiarity with quality management tools are essential for this role.

What is the highest salary for a QA manager?

The highest salaries for a Quality Service Manager or QA Manager can exceed $130,000 annually, especially in large organizations or with extensive experience and certifications. Senior QA managers overseeing multiple teams or complex projects tend to earn the top end of the salary range.
What are the most commonly searched types of Quality Service jobs in Virginia? The most popular types of Quality Service jobs in Virginia are:
What cities in Virginia are hiring for Quality Service Manager jobs? Cities in Virginia with the most Quality Service Manager job openings:
Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Service Manager

Service Manager

Guaranteed Cleaning Services

Waynesboro, VA • Hybrid

Full-time

Posted 26 days ago

Job description

Service Manager

Job Title: Service Manager (Hybrid)

Location: Waynesboro, Staunton, Fishersville, Verona, Stuarts Draft, and surrounding areas

Reports To: Director of Operations

Job Type: Full-Time

Schedule:• Monday – Friday, 8:30 AM – 5:00 PM• Must be available for occasional evening visits (6:00 PM – 10:00 PM) and weekend support as business needs require

Position Summary

Guaranteed Cleaning Services is seeking a Service Manager to oversee commercial cleaning operations across multiple customer locations. This hybrid role combines field management, employee supervision, customer service, inspections, training, and administrative responsibilities.

The ideal candidate is patient, technology-savvy, highly organized, and familiar with the local Shenandoah Valley area. This individual must be comfortable working with employees from diverse backgrounds, building strong client relationships, managing multiple priorities, and learning company systems such as timekeeping, inspections, scheduling, and workforce management software.

Key Responsibilities

• Manage and support cleaning team members across multiple accounts• Maintain accountability for service quality and customer satisfaction• Conduct regular site inspections, audits, and quality assurance reviews• Train, coach, and develop employees to ensure performance standards are met• Assist with onboarding and orientation of new team members• Manage employee schedules, attendance, and timecard approvals• Coordinate staffing needs, schedule changes, and emergency coverage• Build and maintain strong relationships with customers and key decision-makers• Investigate and resolve employee and customer concerns professionally• Monitor labor hours, productivity, and account profitability• Maintain inventory, equipment, and supply controls• Identify opportunities for operational improvements and account growth• Ensure compliance with company policies and safety procedures• Participate in client meetings, facility walkthroughs, and special projects as needed

Qualifications

• High School Diploma or GED required• Valid Driver's License with acceptable driving record• Ability to travel regularly between customer locations• Ability to lift up to 50 pounds• Must pass a criminal background check

Experience

• 3-5+ years of supervisory, management, or leadership experience• Strong customer service and client relationship experience• Experience managing employee performance, attendance, and training• Janitorial, facilities, hospitality, property management, or service industry experience preferred

Skills & Abilities

• Excellent communication and interpersonal skills• Patient, professional, and approachable leadership style• Strong problem-solving and conflict-resolution abilities• Comfortable using smartphones, tablets, email, Microsoft Office, and mobile applications• Ability to learn and utilize workforce management, inspection, and timekeeping systems• Strong organizational and time management skills• Ability to manage multiple locations and priorities simultaneously• Financial awareness, labor management, and budget accountability• Knowledge of Waynesboro, Staunton, Fishersville, Verona, Stuarts Draft, and surrounding communities preferred

What Success Looks Like

The successful Service Manager builds strong teams, develops employees, maintains excellent customer relationships, ensures account profitability, and consistently delivers high-quality service across all assigned locations.