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Quality Service Manager Jobs in Virginia (NOW HIRING)

Charles IT

Service Manager

Chesapeake, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and ... Act as the owner of service delivery quality, ensuring an exceptional client experience across all ...

Orkin

Service Manager

Manassas, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview If You're the Best at Sales, You Have a Place with the Best in Pests When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with ...

Orkin

Service Manager

Fairfax, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview If You're the Best at Sales, You Have a Place with the Best in Pests When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with ...

Orkin LLC

Service Manager

Manassas, VA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview If You're the Best at Sales, You Have a Place with the Best in Pests When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with ...

Orkin LLC

Service Manager

Fairfax, VA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview If You're the Best at Sales, You Have a Place with the Best in Pests When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with ...

Charles IT

Service Manager

Chesapeake, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and ... Act as the owner of service delivery quality, ensuring an exceptional client experience across all ...

Mobility Works

Service Manager

Alexandria, VA · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... you to spend more quality time with your family or engage in your favorite activities. At ... service meetings involving all technicians and the general manager. What you should bring to the ...

Mavis Tire Supply

Automotive Assistant & Service Managers

Salem, VA · On-site

$40K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the quality and timely completion of jobs, meeting customer expectations, and the safety of team members. About the Position of Service Manager The Service Manager is responsible for assisting ...

EquipmentShare

Service Manager

Virginia Beach, VA · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a Service Manager at our rental facility in Virginia Beach, VA , and we're looking for ... Coordination and supervision of quality performance of our equipment mechanics and service ...

EquipmentShare

Service Manager

Virginia Beach, VA · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a Service Manager at our rental facility in Virginia Beach, VA , and we're looking for ... Coordination and supervision of quality performance of our equipment mechanics and service ...

EquipmentShare

Service Manager

Virginia Beach, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a Service Manager at our rental facility in Virginia Beach, VA , and we're looking for ... Coordination and supervision of quality performance of our equipment mechanics and service ...

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Showing results 41-60

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Virginia

Quality Service Manager information

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What are the most commonly searched types of Quality Service jobs in Virginia?

The most popular types of Quality Service jobs in Virginia are:

Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Manager

Charles IT

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are seeking a Service Manager to lead and develop a team of technicians while owning the end-to-end client service experience. This role is responsible for ensuring ticket execution, team performance, and client satisfaction meet or exceed company standards.

Responsibilities

  • Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and performance management
  • Act as the owner of service delivery quality, ensuring an exceptional client experience across all engagements
  • Maintain deep awareness of all active tickets over 3 hours, including scope, status, assigned resources, timelines, and path to resolution
  • Partner closely with escalation resources to prioritize and drive resolution of complex or extended tickets (5+ hours)
  • Ensure consistent client communication on all tickets (minimum every 48 hours)
  • Proactively identify tickets at risk of delay, address root causes, and realign resources to keep work on track
  • Own and manage P1 and P2 incidents, ensuring timely resolution and proper expectation setting with clients
  • Monitor and enforce SLA adherence across the team
  • Conduct daily board audits to ensure ticket movement, accuracy, and communication standards are upheld
  • Review and validate technician timesheets, ensuring accuracy, strong documentation, and appropriate billable utilization
  • Analyze trends, repeat issues, and performance gaps, implementing improvements and coaching plans as needed
  • Manage team resource allocation to ensure proper coverage and efficiency
  • Partner with leadership on staffing needs, including hiring, onboarding, performance improvement plans, and offboarding
  • Lead employee development, including promotions, career pathing, and performance reviews
  • Participate in and lead regular team meetings, 1:1s, and operational reviews

Requirements

  • Previous experience managing or leading a technical service or IT support team
  • Strong understanding of ticket management, escalation handling, and service delivery operations
  • Experience working in an SLA-driven environment with defined performance metrics
  • Proven ability to coach, mentor, and develop technical team members
  • Strong organizational skills with the ability to manage multiple priorities and maintain visibility across all active workstreams
  • Excellent communication skills with a focus on client experience and expectation management
  • Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
  • Enthusiastic about taking on challenges in a growing company with a diverse client base.
  • Self-driven and capable of working independently with minimal supervision.

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.