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Quality Service Manager Jobs in Virginia (NOW HIRING)

Bridgestone Americas, Inc.

Service Manager

Hopewell, VA · On-site

$20.60 - $30.90/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone Americas, Inc

Service Manager

Hopewell, VA · On-site

$20.60 - $30.90/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

New

Bridgestone Americas, Inc

Service Manager

Richmond, VA · On-site

$20.60 - $30.90/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone

Service Manager

Hopewell, VA · On-site

$20.60 - $30.90/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

New

Bridgestone Americas, Inc

Service Manager

Midland, VA · On-site

$19.57 - $29.36/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone

Service Manager

Midland, VA

$19.57 - $29.36/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone Americas, Inc.

Service Manager

Newport News, VA · On-site

$19.57 - $29.36/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

TruGreen

Service Manager

Sterling, VA

Evaluates the quality of service provided to customers and develops procedures to minimize customer ... Works with other managers to identify ways to reduce customer cancellations. * Recruits, interviews ...

Dry Pro Basement Systems

Service Manager

Ashland, VA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service ... highest quality of work; if necessary, personally carry out these duties * It is an essential ...

A Groundworks Company

Service Manager

Ashland, VA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service ... highest quality of work; if necessary, personally carry out these duties * It is an essential ...

Kenworth Sales Company

Service Manager

Richmond, VA · On-site

$90 - $110/hr

The primary functions of the Service Manager is to supervise the day-to-day operation of the ... Ensure quality work is being performed to customers' expectation levels. * Hire, train, orientate ...

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Quality Service Manager information

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What are the most commonly searched types of Quality Service jobs in Virginia?

The most popular types of Quality Service jobs in Virginia are:

Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Manager

Bridgestone Americas, Inc.

Hopewell, VA • On-site

$20.60 - $30.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Bridgestone Americas rating

7.3

Company rating: 7.3 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

322nd of 545 rated manufacturers

Job description

Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Pay Range: $20.60 - $30.90
Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.
Responsibilities
  • Assign and schedule work duties to auto service staff according to individual skill level.
  • Serve all automotive service needs of customers.
  • Oversee the hiring and training of an effective auto service team.
  • Ensure high teammate retention.
  • Maintain compliance with quality standards.
  • Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
  • Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
  • Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
  • Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
  • Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications
  • High School Diploma or equivalent.
  • 4 years of auto service technical experience.
  • 1 year of service manager or service writer experience.
  • Problem solving - customer complaints.
    • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others.
    • Teammate and customer/communication skills.
    • Ability to recruit and select technicians successfully according to store requirements.
  • Willingness to continue education and remain current in automotive repair issues.
  • Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

PREFERRED QUALIFICATIONS
  • 2 year degree or equivalent.

OUR CREW KNOWS BENEFITS
  • Medical, Dental and Vision - Starting day 1 for all our teammates
  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Flexible work schedule
  • 401(k) match
  • On demand pay (daily pay) program available

OUR VALUES GIVE BACK TO YOU
  • Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
  • Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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