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Quality Service Manager Jobs in Virginia (NOW HIRING)

Renewal by Andersen

Service Manager

Richmond, VA · On-site

... service quality by enforcing policies and procedures, collaborating with other functional areas, and encouraging employee participation in solutions -Prepares and manages budgets, schedules ...

Middleburg Communities

Service Manager

Glen Allen, VA · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure vacant apartments are in market-ready condition according to quality standards, downtime ...

Acento Real Estate Partners

Service Manager

Triangle, VA · On-site

$32/hr

... high-quality completion. * Team Supervision: Manage and mentor the on-site maintenance team ... Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor ...

Bridgestone Americas, Inc

$21.63 - $32.45/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone

$21.63 - $32.45/hr

We believe people can only provide superior service and quality to others when they are allowed to ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Middleburg Communities

Service Manager

Vienna, VA · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure vacant apartments are in market-ready condition according to quality standards, downtime ...

Midas

Automotive Service Manager

Manassas, VA · On-site

$800 - $1.1K/wk

Free food & snacks At Midas we are dedicated to providing quality services to customer vehicles in ... We are looking for automotive service manager to manage and direct all service department ...

New

A Groundworks Company

Service Manager

Ashland, VA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service ... highest quality of work; if necessary, personally carry out these duties * It is an essential ...

Marten Transport

Service Manager

Colonial Heights, VA · On-site

Service Manager PURPOSE: To direct tractor repair activities and road service trouble shooting in ... 4. Manage quality control efforts for terminal operations. 5. Oversee warranty program 6. Work ...

Marten Transport

Service Manager

Colonial Heights, VA · On-site

Service Manager PURPOSE: To direct tractor repair activities and road service trouble shooting in ... 4. Manage quality control efforts for terminal operations. 5. Oversee warranty program 6. Work ...

Dry Pro Basement Systems

Service Manager

Ashland, VA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service ... highest quality of work; if necessary, personally carry out these duties * It is an essential ...

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Showing results 21-40

All JobsQuality Service JobsQuality Service Manager JobsQuality Service Manager Jobs in Virginia

Quality Service Manager information

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a quality service manager do?

A quality service manager oversees customer service operations to ensure high standards of quality and satisfaction. They develop and implement service protocols, monitor performance metrics, and address customer concerns to improve overall service delivery. Strong communication skills and familiarity with quality management tools are essential in this role.

What are the most commonly searched types of Quality Service jobs in Virginia?

The most popular types of Quality Service jobs in Virginia are:

Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Chevrolet Service Manager

Pohanka Chevrolet Chantilly

Chantilly, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

SUMMARY
Pohanka Chevrolet is a reputable automotive dealership committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who work together to provide outstanding automotive service experience. As our business continues to grow, we are seeking a highly motivated and customer-oriented individual to join our team as the Service Manager.
As the Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.
Responsibilities:
  • Ensure customers have a positive dealership experience.
  • Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
  • Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
  • Organize and coordinate the daily workflow of the service department.
  • Assist in managing and resolving scheduling conflicts or other operational challenges.
  • Develop and oversee the overall service process, ensuring compliance with company policies and standards.
  • Manage and hire technicians and service advisors.
  • Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
  • Maintain accurate records of service orders, invoices, and customer information in the database.
  • Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
  • Foster a positive and collaborative team environment, promoting effective communication and teamwork.
  • Adhere to all safety protocols and ensure a clean and organized work environment.
  • Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.

Qualifications and Requirements:
  • Absolutely must have previous Automotive Dealership experience in a Service Manager or Director's role.
  • Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
  • General Motors experience is strongly preferred.
  • Exceptionally strong background in leadership experience is an absolute must.
  • Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
  • Excellent organizational and time management skills with the ability to prioritize tasks effectively.
  • Solid understanding of automotive service processes, including service scheduling and workflow management.
  • Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
  • Proficient computer skills with experience in using service management software and databases.
  • Strong communication and interpersonal skills to effectively collaborate with team members and customers.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Attention to detail and commitment to maintaining high service quality standards.

Why Work Here:
  • Competitive compensation
  • Schedule flexibility
  • A culture that values collaboration and innovation
  • A Supportive and inclusive work environment
  • Employee Recognition Programs
  • Opportunities for Advancement
  • Team Environment
  • Company Sponsored Events
  • Team Bonding Events
  • Performance Bonus
  • Professional Development
  • Military Friendly Employer

Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Company Paid life insurance, short-term and long-term disability.
  • FSA (Flexible Spending Account)
  • Paid Time Off
  • 401K with Match

About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 22 dealerships throughout Northern Virginia, Maryland, and Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs - making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?
The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation, and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.

Apply