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Quality Service Manager Jobs (NOW HIRING)

Crane Payment Innovations

Service Manager

Tulsa, OK · On-site

Ensure compliance with safety, quality and regulatory standards across all service operations ... Proven experience in service management or a related field, with a track record of achieving and ...

Redmond's Complete Comfort

Service Manager

Lock Haven, PA · On-site

$55K - $80K/yr

Our experienced and versatile team is dedicated to delivering high-quality service, including ... Service Manager| $55,000 - $80,000 Salary Depending on experience + Performance Bonus Structure ...

JF

Service Manager

Las Vegas, NV · On-site

The Service Manager leads a team of Service Technicians & Heavy Maintenance Technicians in delivering high quality & efficient service to customers while assuring profitability commitments are ...

LSA Management

Service Manager

Charlotte, NC · On-site

$56K - $72K/yr

Service Manager As a Service Manager , you'll join the maintenance team and ensure our communities ... and quality checks * Maintain inventory control and ensure proper use of tools, equipment, and ...

Safeway Auto Service

Service Manager

Tallmadge, OH · On-site

... quality vehicle they deserve, regardless of their credit or financial situation. We strive to ... Previous Service Manager Experience is Required * Knowledge of warranty procedures, work scheduling ...

LSA Management

Service Manager

Charlotte, NC

Service Manager As a Service Manager , you'll join the maintenance team and ensure our communities ... and quality checks * Maintain inventory control and ensure proper use of tools, equipment, and ...

LSA Management

Service Manager

Charlotte, NC · On-site

$56K - $72K/yr

Service Manager As a Service Manager , you'll join the maintenance team and ensure our communities ... and quality checks * Maintain inventory control and ensure proper use of tools, equipment, and ...

Safeway Auto Service

Service Manager

Lansing, MI · On-site

... quality vehicle they deserve, regardless of their credit or financial situation. We strive to ... Previous Service Manager Experience is Required * Knowledge of warranty procedures, work scheduling ...

Native Pest Management

Service Manager

Doral, FL

These recognitions reflect our commitment to quality and integrity in everything we do.Additional ... Our Service Managers are responsible for ensuring their team functions effectively, operates ...

Midas

Automotive Service Manager

Westland, MI · On-site

Employee discounts Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of ... Manages the shop P&L and ensures shop profitability * Works to continuously improve KPI's, market ...

gaylor

Electrical Service Manager

Mooresville, NC · On-site

The ideal candidate will have excellent leadership skills, strong project management abilities, and a commitment to delivering high-quality service. Key Responsibilities: * Manage all aspects of ...

Allied Universal

Service Manager

Tulsa, OK · On-site

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... Serve as the primary point of contact for clients, ensuring high-quality service that enhances the ...

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Quality Service Manager information

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$24K

$86.2K

$158K

How much do quality service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for quality service manager in the United States is $86,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $136,000.00 per year, depending on experience, location, and employer.

What jobs pay 10,000 a month without a degree?

A Quality Service Manager typically earns less than $10,000 monthly, but some high-paying roles without a degree include sales managers, real estate brokers, or skilled trades like electricians and plumbers, especially with experience and certifications. These jobs often require strong skills, industry knowledge, and sometimes licensing but not necessarily a college degree.

What is the salary of a QA manager?

The salary of a Quality Service Manager, often called QA Manager, typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. They oversee quality assurance processes, manage teams, and ensure compliance with standards, often requiring certifications like Six Sigma or ISO audits.

What is the difference between Quality Service Manager vs Customer Service Manager?

AspectQuality Service ManagerCustomer Service Manager
Primary FocusEnsuring product/service quality and complianceManaging customer interactions and satisfaction
CertificationsQuality management certifications (e.g., ISO, Six Sigma)Customer service or management certifications
Work EnvironmentManufacturing, healthcare, or service industriesRetail, hospitality, call centers
Key ResponsibilitiesQuality audits, process improvements, complianceHandling customer complaints, training staff, improving service experience

While both roles aim to improve organizational performance, the Quality Service Manager focuses on maintaining quality standards and compliance, whereas the Customer Service Manager concentrates on enhancing customer satisfaction and service delivery. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a service quality manager do?

A service quality manager oversees the delivery of services to ensure they meet company standards and customer expectations. They analyze performance metrics, implement process improvements, and train staff to enhance service quality. Strong communication skills and familiarity with quality management tools are essential for this role.

Is QC a high paying job?

Quality Control (QC) roles can offer competitive salaries depending on industry, experience, and location. Typically, QC managers and specialists with certifications and technical skills tend to earn higher wages, especially in manufacturing, pharmaceuticals, and engineering sectors.
More about Quality Service Manager jobs
What cities are hiring for Quality Service Manager jobs? Cities with the most Quality Service Manager job openings:
What are the most commonly searched types of Quality Service jobs? The most popular types of Quality Service jobs are:
What states have the most Quality Service Manager jobs? States with the most job openings for Quality Service Manager jobs include:
Quality Service Manager jobs near you
Infographic showing various Quality Service Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,159 per year, or $41.4 per hour.
Service Manager

Service Manager

Crane Payment Innovations

Tulsa, OK • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.
WHAT YOU'LL BE DOING
As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers. Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base.
You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures. Your forward-thinking mindset will drive innovation and operational efficiency through the implementation of high-quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.
Key Responsibilities:
Customer Satisfaction and Service Excellence:
  • Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers

  • Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings

  • Monitor daily activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders.

Technician Management and Development:
  • Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products

  • Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends

  • Continuously mentor and support technicians by building strong succession plans and career paths that support long-term growth and engagement

  • Ensure compliance with safety, quality and regulatory standards across all service operations

Service Process Enhancement:
  • Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers

  • Drive innovation and efficiency through the implementation of emerging technologies and service best practices

  • Proactively identify opportunities for improvement by identifying gaps and initiating change based on industry trends to maintain a cutting-edge service operation

  • Maintain budgets, forecasts, and cost control for field service operations while ensuring optimized staffing and workforce planning

Service Escalation Resolution:
  • Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures

  • Collaborate with cross-functional teams to address customer concerns swiftly and effectively

  • Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld

Qualifications:
  • Bachelor's degree in a related field

  • 3-5 years of experience in service management or supervisory roles, preferably in a field operations environment

  • Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets

  • Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians

  • Excellent problem-solving abilities and the capacity to resolve service escalations

  • Strong analytical and data-driven decision-making capabilities

  • Exceptional communication skills, both written and verbal

  • Proficiency in Microsoft Office products

  • Knowledge of SAP, Salesforce Field Service Lightning, and Qlik

  • Ability to travel within the assigned territory

WHAT WE'RE OFFERING
We offer an excellent compensation and benefits package, including health, dental, and vision insurance, 401(k) with employer match, and paid time off. If you are an experienced Service Operations leader with proven success in technical field services within the payment solutions, financial, retail, or related industries, then we want to hear from you. Apply today and join CPI's team of payment innovators.
Benefits include:
  • Flexible work environments

  • Defined career growth plans with opportunities to go outside of your "comfort zone"

  • Medical, dental, & vision insurance

  • 401K with Company contribution

  • Life insurance and disability benefits

  • Community involvement and volunteering events

  • Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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